Gary Rome Kia

I bought my car here and have never brought it anywhere else for service. Until recently I always had good service. The last 1 1/2 years have been very disappointing. Their service people are always polite else for service. Until recently I always had good service. The last 1 1/2 years have been very disappointing. Their service people are always polite but Gary Rome is arrogant and the actual work being done has not been top notch like before. I have been charged for work not being done, I have been given an estimate for work that they have said needed to be done that I actually didn’t need, and today I was given an estimate that was double the price of what two other garages quoted for the same job. I have walked away feeling taken advantage of and lied to. I will never buy a car from Gary Rome and I will never bring my car back there. I am saddened by this because I love my KIA and I have been nothing but a loyal customer for the last 13 years. Justin and Brian were both very polite. I do not believe their problem is with their customer service team. I have always been greeted and spoken to in a polite and professional manner. More

Brian provided excellent service!!! everything was done in a great amount of time! super satisfied with Gary Rome Kia of Enfield. They never disappoint!! Always will me my go to in a great amount of time! super satisfied with Gary Rome Kia of Enfield. They never disappoint!! Always will me my go to More

The person who helped me was very courteous and very helpful. He met all my needs. He was very friendly. I would go back every time for my maintenance. helpful. He met all my needs. He was very friendly. I would go back every time for my maintenance. More

This is a great place. They have great service, very kind employees, and their timing on everything are always on time. I recommend this kia dealership. employees, and their timing on everything are always on time. I recommend this kia dealership. More

Long story - Plain and simple, go to another KIA dealer! Horrible experience buying a car from here. I was flying in from CA to purchase a car (we were moving back east) and coordinated the entir dealer! Horrible experience buying a car from here. I was flying in from CA to purchase a car (we were moving back east) and coordinated the entire deal with Anthony via email. We did everything remote, the last part of the deal was to pay the remaining down payment, we even signed the paper work and was good to go. Fast forward to pick up day, Anthony was disorganized and late to the airport to pick up my wife. Then inside the dealership Anthony asked my Wife for $500 more than was originally agreed upon, luckily she knew the numbers well and called me to confirm. Got an Oops, sorry from Anthony. After a few hours my wife is on her way home, not the smoothest pick up and slightly annoyed by Anthony asking for more money after agreeing upon the price of the car. Once home the car was parked and we thought this was all over... Went back to move the car in the drive way and the car would not start. After a few attempts, switching keys and attempting to jump start the car I called Anthony at the dealer, in which he claimed the car started fine and I would have to talk to service and he transferred me to service (on a Saturday, so they were closed and I got voice mail...). So I went through Kia roadside and they were helpful in sending out AAA to jump the car. Long story short and a few days of headaches the car was diagnosed with a dead battery. I worked with Ivy in their parts dept to get a new battery installed at the house, she was willing to work with us and got us a new battery without having to come into the dealership again (this is the only reasons for the one star....). Also when I saw the car in person a few days after this ordeal I noticed the car did not come with the floor mats that were depicted on the sticker (annoying, but adds to this mess). Fast forward a month and a half, my temp tags are expired (Meaning I can't drive the car) and I get a call from the Finance manager that they are missing my proof of insurance and "Anthony has been attempting to contact me about that to get my car registered". I call total BS, Anthony never attempted to contact me after the sale and now I have a car that I legally can't drive on the street that I am paying for. When factoring all of these into account I can say this has been the worst car buying experience to date and I will NEVER return to a Gary Rome dealer. More

You will get screwed over! Applies to used car purchase. Had several problems, they fixed some but told us to pound sand on a big one. That it wasnt their responsibility even Applies to used car purchase. Had several problems, they fixed some but told us to pound sand on a big one. That it wasnt their responsibility even though it devalues the car by a couple thousand dollars. The GM was too lazy to look for himself and ownership does t care about customers once he has his money. AVOID AT ALL COSTS. YOU CAN DO BETTER ANYWHERE ELSE!!! More

Future Relationships Bought a Kia out of state and I was looking to develop a relationship with a local dealer for service. Called two near me. Carissa at Gary Rome was gr Bought a Kia out of state and I was looking to develop a relationship with a local dealer for service. Called two near me. Carissa at Gary Rome was great and went above beyond . I spoke with her several times and I knew Gary Rome is the place for me. More

Very poor salesman knew nothing about vehicle Salesman knew nothing about vehicle ,it was rotted,electrical problems,dump body rusted closed , emergency brake cable broken 12" of ot missing not le Salesman knew nothing about vehicle ,it was rotted,electrical problems,dump body rusted closed , emergency brake cable broken 12" of ot missing not legal for road I had left a $500 deposit to hold truck so i can see and it be held. They didnt run card back till monday which was recieved wed was told they will run card back saturday, recieved call monday for card number to refund .... Managers words were just not for you!!TRUCK WAS ILLEGAL NO EMERGENCY BRAKE CABLE!! poor manager attitudeonly car about sale Would never consider even a free car from this dealership!! More

YOu are ABSOLUTELY not treated like family as he claims! I purchased a beautiful 2016 Kia Sorento with 33, 00 miles from Justin at Gary Rome Kia on May 2, 2018. My sales experience was great, no complaints a I purchased a beautiful 2016 Kia Sorento with 33, 00 miles from Justin at Gary Rome Kia on May 2, 2018. My sales experience was great, no complaints at all! VERY SOON after receiving my vehicle it started making a loud bang sound from the back of the car. I brought it to the GRK service department and they were unable to identify the issue, so I drove it again for about a week, until my next appointment when they took it for 2 days and when they weren't able to "duplicate the sound" they were fully prepared to let me drive my vehicle on vacation (3,000 miles) with no knowledge of the actual problem and if my car was even safe to drive. I basically refused to drive it on vacation and they finally agreed to give me a rental. They had my car for 19 days and said that they had identified and fixed the problem and that it was the struts in the rear hatch. I retrieved my car after the first repair attempt and after a few short days the car started with the exact same noise. I brought it back, (they provided me with a rental) they then had my car in the service department for about 45 days, with very little communication. The second diagnosis was a "faulty canister" which also ruined my fuel tank, my upper and lower catalytic converter. All of those parts were replaced under warranty and my car was given back. AGAIN, within days same noise started. I brought it back, test drove with a tech, and they said they cannot do anything at that time due to not being able to "duplicate the sound". I called multiple times that week and spoke to the service manager and the general manager to see what their plan was to identify the issue with my car and they said they never made a plan and that they cannot provide me with a rental because they didn't "duplicate the sound". During this time I also contacted Gary (Owner) via email to ask to meet with him: he declined, said it would be "redundant" to meet with me. At that point I decided that I couldn't drive my car any longer feeling unsafe. I contacted Kia consumer affairs, and moved to a Balise Kia. They were very willing to help me and make sure I felt safe, got my car into the service department the next day and into a rental. Balise gave me a third diagnosis of a bad rear differential and according to the tech at Balise there was significant damage and a large amount of metal shavings in the differential upon inspection. ( YES, I bought my car with all of these issues). Sadly, this has not been the end of my xxxx with this vehicle. Even with all of those repairs, my original complaint is still relevant. In an attempt to find the cause of the noise coming from the rear, they have uncovered all of the above, but unable to remedy the actual problem! And their only offer of goodwill was to pay 1 (YES JUST ONE) of the so far 8 payments that have been made towards this More

No Pressure Staff After learning of Gary Rome and a great salesman John Bruso, I started via email to target the vehicle I wanted which was a particular color and style After learning of Gary Rome and a great salesman John Bruso, I started via email to target the vehicle I wanted which was a particular color and style combo. because I'm an hour and a half away we did everything over emails and calls. This went so smooth that the deal was done and The 1st time I saw or drove it was the day I was picking it up. No Pressure, all ready for me, the deal I wanted what more can you ask for? John is a 10 yr Veteran of Gary Rome (unusual for car dealer workers, most hop around). I could not be more pleased with the staff and the car. This experience was one of the better in my car purchases from the past. Thanks John and all the rest at Gary Rome. More