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Gary Rome Kia
Enfield, CT
858 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the Forte, Sorento, Soul, Optima and Sedona, making us a good choice as your Enfield Kia car dealer.
Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams.
Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:30 PM
Tuesday 8:30 AM - 8:30 PM
Wednesday 8:30 AM - 8:30 PM
Thursday 8:30 AM - 8:30 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 858 reviews
February 18, 2024
Very good Good customer service response time was great Super helpful willing to go extra mile Super helpful willing to go extra mile More
by CDEMATOS15
Verified Customer
Helpful February 16, 2024
Appraisal paid for car to be detailed but it wasn't. They left pieces of the tape they used to cover my broken window all over the outside of my car and its very difficult to remove, had to purchase lac They left pieces of the tape they used to cover my broken window all over the outside of my car and its very difficult to remove, had to purchase lacquer thinner to remove it. They ran my battery dead so it had to be jumped. But Hector was great, very good customer service on the phone. Very helpful and appreciate everything he did to help me More
by Alishachechile
Employees Worked With
Hector
February 15, 2024
Everything was great until I had to find my car by myself. No one walked me out to my car as was done in the past. myself. No one walked me out to my car as was done in the past. More
by sandypennas
Employees Worked With
Don't remember. Only fault was no walk out to find my car.
February 15, 2024
Terrible communication from the service team, Kia customer care team and Gary Rome's office as well. My car was in the shop for 5 weeks and there was little to no updates to me. It was only when I me customer care team and Gary Rome's office as well. My car was in the shop for 5 weeks and there was little to no updates to me. It was only when I mentioned going to BBB, Google and other social media did anyone get back to me. More
by Alc57.ac
Employees Worked With
The service team.
February 15, 2024
Service desk very professional and polite. Definitely excellent. However, when getting into the car I found an empty bottle of fuel additive which was not a big deal but later I realized that Definitely excellent. However, when getting into the car I found an empty bottle of fuel additive which was not a big deal but later I realized that someone must have spilled some of the content inside the car and I spent a week cleaning to get the smell out. More
by LEPJOT
February 11, 2024
Everything went well except for the time provided for completion of the work. The task was supposed to be done at 1:15 and I finally left at 1:50, missing lunch and being late for work. I also missed out completion of the work. The task was supposed to be done at 1:15 and I finally left at 1:50, missing lunch and being late for work. I also missed out on the complementary car wash but we agreed that wouldn't be included to make the estimated completion time. Would still like to get the car wash at some point. More
by KOREY.CHRISTGEN
Employees Worked With
Merissa
