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Gary Rome Kia

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.4
1,022 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the K4, Sorento, Soul, K5, Niro, EV6, EV9, Carnival, Telluride and Sportage making us a good choice as your Enfield Kia car dealer. Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams. Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
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809 Enfield Street

Enfield, CT

06082

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Showing 1,022 reviews

December 09, 2024

I was told I should do my first service here as I purchased vehicle here, I went for an oil change and it ended up costing $140. Apparently, I needed an extra quart of oil which wasn’t accounted for More

by JNFRLEBOEUF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Dec 09, 2024 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

December 07, 2024

Excellent with no pressure. Answered all our questions and made us feel very welcomed coming all the way from NY. On the way the car we were interested in was sold so Veronica s More

by FB111MCH52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanessa Williams
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Dec 09, 2024 -

Gary Rome Kia responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

December 07, 2024

Easy to schedule. Very professional in person to work with. They have a great communication. Process. Liked the shuttle service also. More

by LUIGI1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 06, 2024

Fantastic experience getting our leased new Telluride with Brian. He made every step seem simple and straightforward. Will absolutely continue to lean on him as a resource. More

by MEGLANOUETTE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad Brian was able to help, and we hope to see you again!

December 04, 2024

The service was done quickly and they even washed the car for free after! Great job More

by MICHAEL.MSJEWELERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa McClain
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Dec 07, 2024 -

Gary Rome Kia responded

Thanks, Michael, for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

December 02, 2024

Service was completed under the estimated timeframe. Waiting area was comfortable and wifi worked well More

by jill.anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Dec 03, 2024 -

Gary Rome Kia responded

Thank you, Jill, for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 01, 2024

The sorrounding is Clean, the staff is friendly and the cost of service is relatively affordable. More

by DougM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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Dec 02, 2024 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Doug, for choosing Gary Rome Kia!

November 26, 2024

Initially the experience was great, until I was told and paid for a service that was not completed. I could not reach anyone at the dealer when calling. Following day I was able to speak to someone who was More

by N
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Can’t recall, name started with a K
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Nov 26, 2024 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

November 23, 2024

Good communication w/service advisor kept informed on progress prices were reasonable done on time More

by GLIPTAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts and service
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Nov 24, 2024 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

November 22, 2024

Everyone was very nice. Waiting room was clean and quiet. Quick service and overall a wonderful experience. I will be back! More

by deskrzyniarz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front Desk Receptionist
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Nov 24, 2024 -

Gary Rome Kia responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

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