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Gary Rome Kia

Enfield, CT

4.5
858 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the Forte, Sorento, Soul, Optima and Sedona, making us a good choice as your Enfield Kia car dealer. Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams. Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
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809 Enfield Street

Enfield, CT

06082

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Showing 858 reviews

March 08, 2022

Very friendly staff and really wanted to make my experience a good one. Great service. More

by YAVEROH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Mar 09, 2022 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 08, 2022

They scheduled my recall service even though they didn't have the needed part so wasted my time and will require a return visit More

by AROMANO03
Recommend Dealer
No
Employees Worked With
Service department. I didn't note any name.
Mar 25, 2022 -

Gary Rome Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Mar 26, 2022 -

AROMANO03 responded

There is no need to discuss further, the problem is simple. When you schedule a customer for service, you need to make sure the required part(s) is available.

March 08, 2022

Trisdan brought my car to the front and I thought his customer service was sensational! More

by ASHLEYFIGUEROA987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline
Mar 09, 2022 -

Gary Rome Kia responded

Ashley, Thank you for choosing Gary Rome Kia, your feedback and rating mean a lot to us. We're glad Trisden and our team were able to help, and we hope to see you again!

March 08, 2022

Called and they accommodated my date and time. Listened to my issues and followed up with my concerns. Provided service , washed my car and got me out of the dealership in less time than was ini More

by NURSEBETSY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
Mar 09, 2022 -

Gary Rome Kia responded

Betsy, We appreciate your business and our team looks forward to serving you again soon!

March 08, 2022

I have been a customer of Gary Rome Kia in Enfield for about 20 years. This is my second Kia. I found the Service Department to be very respectful and helpful. There have been several managers through the More

by floresbrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline
Mar 09, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. Trisden and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

March 08, 2022

Customer Service Rep was pleasant They were on time to begin the service. The rep told me it would take about an hour and fifteen minutes to complete an oil and filter change along with the usual other ch More

by Geo
Recommend Dealer
Yes
Employees Worked With
Service Rep
Mar 09, 2022 -

Gary Rome Kia responded

Geo, Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

March 08, 2022

I've taken my Kia to this location many times in the past. I get my car services closer to my location as I do not live in CT but I will travel here for specific needs. They are friendly, helpful and wi More

by LUNARAVEN80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Santinello
Mar 09, 2022 -

Gary Rome Kia responded

Luna, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

March 08, 2022

Communicated well. Kept me informed of everything that was happening and what they found. Fast reliable service More

by rouse.maisonet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Gary Rome Kia responded

Thank you for the kind words for our service department! David and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 08, 2022

Oil change was great but the vacuuming of the inside of my car was clearly done in a hurry. The back seat area was never touched. I was the lady appointment of the day so clearly they wanted to be done More

by TR62HAYES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Liptak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that Steve had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gary Rome Kia. Please don't hesitate to reach out if you need anything else.

March 06, 2022

Very quick and efficient. Professional. Thanks for coffee and chocolates. Thank you . All the best guys More

by DNH1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 07, 2022 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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