Gary Rome Kia

Willing to take all the time necessary and follow up on questions. Also they did not make me feel pressured. questions. Also they did not make me feel pressured. More

This dealership was great my salesman Brian was super nice , helpful and honest . I really have to say he has been the best person to deal with in a dealership in general. To sum it up the guys here work nice , helpful and honest . I really have to say he has been the best person to deal with in a dealership in general. To sum it up the guys here work hard to make you feel like you can afford anything More

Respectful and responsive without purchasing immediate demands Professional and personal. Excellent price and warranty Great full the excellent referral given to us who kept tract of how we were treat demands Professional and personal. Excellent price and warranty Great full the excellent referral given to us who kept tract of how we were treated John & Connie Schwaiger More

The waiting room is comfortable and there is a tea and coffee available. It would be great if there were a quiet place or small office to work in while waiting. coffee available. It would be great if there were a quiet place or small office to work in while waiting. More

Justin was very easy to work with and very patient. The finance manager made everything easy to understand and was very organized. The finance manager made everything easy to understand and was very organized. More

Service techs were fine, professional and helpful. Receptionist and service advisor answer phone as if you are purposefully trying to ruin their day by calling. Service advisor asked me with an accusa Receptionist and service advisor answer phone as if you are purposefully trying to ruin their day by calling. Service advisor asked me with an accusatory tone why I was transferred to her. Recall service hours are very limited. I will be staying away from all Gary Rome dealerships in the future. More

Clean friendly on time Just what i want for quick service Used the west springfield kia dealership for service in the past GR MUCH BETTER DO FAR service Used the west springfield kia dealership for service in the past GR MUCH BETTER DO FAR More

The only issue was when we picked up the car the dealer prep wasn’t the best. prep wasn’t the best. More

I was impressed with the salesman. Brian was straightforward and made the process very easy. Brian was straightforward and made the process very easy. More

My Kia is a 2013 so I normally go to a local garage. This time though there was a fuse recall so I needed to go to a Kia dealer for a free fix. My dealership is no longer there from years ago. The This time though there was a fuse recall so I needed to go to a Kia dealer for a free fix. My dealership is no longer there from years ago. The last time I went to a dealership for a recall (NOT Gary Rome*) I didn't love it. They recommended almost $5k of repairs that weren't necessary.....so I had what needed to be done at my garage for $400. So I was not looking forward to this, but it was very different at Gary Rome. The staff were very efficient and polite. After the repair I was given a recommendation for one thing (the rear allignment) which was reasonable. Also the waiting area is nice and comfortable, and they washed my car complementary at the end. So I felt really good about this dealership and would recommend it. More