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Gary Rome Kia

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.4
948 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the Forte, Sorento, Soul, Optima and Sedona, making us a good choice as your Enfield Kia car dealer. Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams. Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
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809 Enfield Street

Enfield, CT

06082

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Showing 948 reviews

October 15, 2024

I bought a brand new car and after 5k miles the car started to shake, they inspected the car, turns out that my car has bad tires, i called phirelli, and they asked for a certified report from the deal More

by DARIO JARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont remember their name
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October 15, 2024

I appreciate the transparency and communication that takes place for each appointment. The staff are very professional and thorough. More

by MARK.KING3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa McClain
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Oct 16, 2024 -

Gary Rome Kia responded

Mark, thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 15, 2024

Recall visit done quickly and efficiently and in less time than expected. Very satisfied customer More

by PMYERS153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 16, 2024 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

October 05, 2024

The internet while waiting was unusable it was so slow. Apparently I got a complimentary car wash (twice) but it was not evident at all, I am aware that it’s a free service but if the amount of care put in More

by FIFI.CLAIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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October 05, 2024

Excellent car buying experience. John Bruso was outstanding. Very knowledgeable, helpful, thorough, and patient. I will highly recommend this dealership to others! More

by WJWRIGHT413
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bruso
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Oct 06, 2024 -

Gary Rome Kia responded

Thank you for the compliment! We will be sure to let John know how happy you are with your purchase. We look forward to seeing you at your next visit.

October 03, 2024

Well I can't seem to get a hold of anyone in service after trying 14 times over the last week, and I was quoted "work needed that wasn't actually needed. More

by 67NAILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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October 03, 2024

I was there for recall. I had idea of what & Why they did recall but still think it should've been explained what they did More

by TMGOLA1963
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Gary Rome Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 02, 2024

Very poor customer service was informed by vehicle was ready 3 times it was not. More

by darmar.jenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa mcclain
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October 01, 2024

Pleasant, service was on time, waiting room was clean and enjoyable, service was faster then expected. More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 30, 2024

Very professional, kind and courteous. It was a pleasure coming to your service center, thank you. More

by RAPTER47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Sep 30, 2024 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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