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Gary Rome Kia

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.4
987 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the K4, Sorento, Soul, K5, Niro, EV6, EV9, Carnival, Telluride and Sportage making us a good choice as your Enfield Kia car dealer. Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams. Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
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809 Enfield Street

Enfield, CT

06082

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Showing 987 reviews

December 18, 2024

Sorry to say but you guys did not fix my problem last time so you guys will not be seeing me aging I will be going to a different Kia for now on to get my Service done More

by Karina Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
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Dec 20, 2024 -

Gary Rome Kia responded

Hello Karina, my name is Denise Carr and I am the Business Development Manager here at Gary Rome Kia. Please accept my sincere apologies for your recent negative experience. I'm sorry to hear you were less than satisfied. Our goal is always the total satisfaction of our customers. We apologize for not fixing your vehicle, unfortunately we do need authorization to complete any repairs. We value our customers' opinions, if you have any further concerns, please don't hesitate to contact me directly at dcarr@garyromeautogroup.com or 413-420-8291. Thank you.

December 18, 2024

Awful. Every single time I have to bring my car in, it’s an AWFUL experience. Your staff is rude, unhelpful, and stupid. You don’t even fix the things that More

by JONATHANASKEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nathan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Telesha Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Zemrock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Leduc
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Carr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dangelo Sanchez, Vanessa Williams
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Dec 18, 2024 -

Gary Rome Kia responded

Thank you for bringing this to our attention, Jonathan, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 11, 2024

You lied gave me a list of things to fix after paying $200 for diagnostic for car to start and guess what all I needed was my codes reset I will be calling tomorrow to see if I can be reimbursed for my d More

by JH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Merissa in service for Kia and somebody name Kay who was no help
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Dec 11, 2024 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

December 09, 2024

I was told I should do my first service here as I purchased vehicle here, I went for an oil change and it ended up costing $140. Apparently, I needed an extra quart of oil which wasn’t accounted for More

by JNFRLEBOEUF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Dec 09, 2024 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

December 09, 2024

Marissa and the service team were very accommodating and did a great job repairing my car! More

by pstred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa from the service department.
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Dec 09, 2024 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that Marissa had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

December 07, 2024

Easy to schedule. Very professional in person to work with. They have a great communication. Process. Liked the shuttle service also. More

by LUIGI1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 07, 2024

Excellent with no pressure. Answered all our questions and made us feel very welcomed coming all the way from NY. On the way the car we were interested in was sold so Veronica s More

by FB111MCH52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanessa Williams
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Dec 09, 2024 -

Gary Rome Kia responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

December 06, 2024

Fantastic experience getting our leased new Telluride with Brian. He made every step seem simple and straightforward. Will absolutely continue to lean on him as a resource. More

by MEGLANOUETTE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad Brian was able to help, and we hope to see you again!

December 04, 2024

The service was done quickly and they even washed the car for free after! Great job More

by MICHAEL.MSJEWELERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa McClain
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Dec 07, 2024 -

Gary Rome Kia responded

Thanks, Michael, for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

December 02, 2024

Service was completed under the estimated timeframe. Waiting area was comfortable and wifi worked well More

by jill.anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Dec 03, 2024 -

Gary Rome Kia responded

Thank you, Jill, for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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