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Gary Rome Kia

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.4
980 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the Forte, Sorento, Soul, Optima and Sedona, making us a good choice as your Enfield Kia car dealer. Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams. Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
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809 Enfield Street

Enfield, CT

06082

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Showing 980 reviews

October 05, 2023

They always take good care of me,from free batteries for my fob to stoping ing and getting air in my tires. More

by DOTMECKI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Oct 06, 2023 -

Gary Rome Kia responded

Thanks for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

October 05, 2023

Great customer service ! My whole family has Kia’s from here and we are so happy with our experience and sales reps. More

by STACEYSULESKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Gary Rome Kia responded

Thank you, Stacey, for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

October 04, 2023

I am very pleased with the service of this dealership. They called me told me of the issues with my car…. ordered the parts and repaired the problem in a timely manner… my car was washed and vacuumed whe More

by chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector and a few others that I do know their name
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Oct 04, 2023 -

Gary Rome Kia responded

Thank you so much for your kind words, Chuck, and for taking the time to leave us this wonderful feedback!

October 03, 2023

Deangelo was knowledgeable and friendly. The other salesmen were likewise. The car was in good condition More

by ORCHID1.DOC
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Deangelo here at Gary Rome Kia.

October 03, 2023

Attentive and courteous. Service was done in a timely manner. I was very pleased with the service. More

by DNH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emissions
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Oct 04, 2023 -

Gary Rome Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

October 02, 2023

This dealership helped three of my children to get quality used cars that they could afford. Steve Liptak went above and beyond and this dealership is Number #1 in my book! More

by Puppyrub
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Gary Rome Kia responded

Thank you so much for choosing Gary Rome Kia! Congrats on your new purchases, and let us know if we can be of any more assistance!

September 29, 2023

Before I purchased a used vehicle from this dealership I was promised certain specific repairs would be made. Less then two weeks after purchasing the car the issue reappeared (they did what they promised t More

by Al
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
David Nathan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Oct 04, 2023 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Oct 04, 2023 -

Al responded

The time to address my issue was when I was having it. No one in upper management had the decency to contact me after my car was vandalized. When the service department called, they said someone would call me back and it never happened. I ended up calling my salesman, who tried to help me through out the issue. Management hid until I spoke with a woman who works out of the Hyundai store. She got the used car manager to contact me, but the GM never and I repeat never contacted me. I was told by two people that he was the one making the decisions on the repairs and once again never did he call me. All further inquiries through the woman at Hyundai were handled with "talk to management at Kia" in other words, I was not getting my car fixed the way they promised. If I had known they were using "repaired damaged wheels" on my car (which I found out 5 weeks after it was vandalized) I would have had my insurance company handle the issue. It was unfair and if I had a recourse through the legal system, I would have used it. You need to read reviews on your dealership, they cheap out on a lot of things on used cars they sell. If you want to handle this, compensate me for being without my car for 7 weeks. The last three weeks they gave what amounted to a tuna can on a roller skate to drive, compared to what I purchased. My only mistake was to buy a car from this dealership and I will continue to tell everyone what they did to me. It was my car and it should have been repaired to my liking not by using used wheels to save money on their lack of security for my vehicle. I will repeat once again, I did nothing wrong, even though they treated me that way

Oct 05, 2023 -

Gary Rome Kia responded

Good morning. I am very sorry to hear about the experience at Gary Rome Kia. My supervisor, Denise Carr would like to have a conversation with you regarding this matter so we can try to rectify the issues that occurred. Please find Denise's contact information below. Please reach out at your earliest convenience. If you would rather us reach out to you, please respond with your name and the best phone to be reached back at. We look forward to speaking with you soon! Brianna Zemrock Marketing Administrator.

Oct 05, 2023 -

Al responded

Ms. Zemrock, You did not provide any contact information for Ms. Carr. Thank you

Oct 05, 2023 -

Gary Rome Kia responded

My apologies! Here is that contact information. Denise Carr 413-420-8291 DCarr@GaryRomeAutoGroup.com

Oct 09, 2023 -

Gary Rome Kia responded

Good Afternoon, My supervisor, Denise Carr did receive your message last week. She tried reaching out to you but seems she has missed you. Please call her at your earliest convenience, so we can rectify this issue as soon as possible. You can reach her at (860) 402-4730, which is her cell phone. We look forward to speaking with you soon!

September 27, 2023

Excellent customer service fast and efficient. Friendly knowledgeable service writers. I would use Gary Rome Kia again. More

by ECYRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 23, 2023

Had recall for software update fine. But had flat tire same wanted chatge initially 270 for and said tire was not repairable but tire holding up well with plug. Sad to say Felt like they More

by JRIVERASALINAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John from sales excellent 5 stars kia enfield
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Sep 28, 2023 -

Gary Rome Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Sep 28, 2023 -

Gary Rome Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 20, 2023

Salesman was great. Service is a bit to be desired. Been in for an issue twice. The 2nd time I left the vehicle overnight. They said they couldn't duplicate the problem. More

by Sandy
Recommend Dealer
Yes
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Sep 21, 2023 -

Gary Rome Kia responded

We're sorry to hear about your experience, Sandy, and we apologize for any inconvenience caused by us. Please don't hesitate to reach out to us, or send us a message with your contact information so we can reach out. We appreciate your business and hope to see you again.

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