Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Gary Rome Kia

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.4
980 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the Forte, Sorento, Soul, Optima and Sedona, making us a good choice as your Enfield Kia car dealer. Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams. Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
Contact Dealership

809 Enfield Street

Enfield, CT

06082

Directions

By Type

Showing 980 reviews

December 16, 2023

Great service and very knowledgeable. Waiting area is super nice and cozy. Techs work clean and quick More

by ROBERTOTORRES75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Gary Rome Kia responded

It has been a pleasure serving you, Robert. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

December 13, 2023

Sometimes they don’t do what they said, regarding service, they told me for first 2 free service but i ha to pay for that More

by Brij Ranpariya
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

December 10, 2023

This was our first experience with the service center. First issue: The crossbar roof rack needed to be installed because it was not ready when we picked up our new Seltos on Friday 11/17. They fit us in More

by CMHS3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Rivera
Report | Print
Dec 11, 2023 -

Gary Rome Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 04, 2023

I’ve had a few problems with this garage in the past, but this recent visit was smooth and simple More

by WED1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen was very helpful
Report | Print
Dec 04, 2023 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 02, 2023

They are very pleasent to talk with. .car was brought in on a appointment and was finished when they said. Good service. More

by LOISMETIVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Dec 04, 2023 -

Gary Rome Kia responded

Lois, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

December 02, 2023

The service department was great. they kept in me in constant communication on the update of my car especially Hector. More

by COLLINSCLOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Dec 04, 2023 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 30, 2023

Ivy and her team are the best. I would never go anywhere else for service with my Kia! More

by JEFFREY.M.YANCHEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivy
Report | Print
Nov 30, 2023 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear Ivy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Jeffrey, please let us know.

November 30, 2023

I think many employees in the service dept need customer service training. Tristan and manager (do not remember her name) were only pleasant ones. More

by dk425br813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not deal with any of them
Report | Print
Dec 02, 2023 -

dk425br813 responded

No thank you. The fact that soooo many Kia’s need all new Engines and the waitlist is 6 weeks or more says EVERYTHING. I would never buy another Kia again. Now for Gary Rome Kia, I think the sales dept is fine. Service is another thing. The receptionist? Is rude and has no customer service skills. Besides Trisdan and the manager whose name I can’t remember (but she was very helpful), it was not a good experience. Days of being ignored, years of no help on SUV that had engine light on for YEARS but was told it was a faulty sensor and they would clear the code until now, now I need a whole new engine. And I was told Engine light was on, why didn’t you do something about it?? Because of YOU!!!! I would never recommend Gary Rome Kia to anyone and I don’t know anyone who has. Co workers, friends, family members who will not return. Sadly, I believe nothing will change and your service dept will continue to cost you customers.

November 30, 2023

Bought a car from them. They have first oil change free. Show up for my appointment, and I was told. The tire rotation that I was told would happen, they were not going to. More

by NateS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nathan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Gary Rome Kia responded

Hi there! We are very sorry to hear about your experience here with the dealership. My supervisor, Denise is interested in speaking with you to resolve this matter. Please contact her at 413-420-8191 at your earliest convenience. We look forward to speaking with you soon.

Dec 02, 2023 -

NateS responded

I have received an email from David and we are starting the process to figure out next steps. I’ll reach out if there are any other issues unless you still want to speak to me regarding this.

Dec 04, 2023 -

Gary Rome Kia responded

I am happy to hear Dave has reached out to you to address your concerns. Should you need anything else, please do not hesitate to contact us. We are more than happy to be of assistance. Have a wonderful day!

Dec 08, 2023 -

NateS responded

Denise, working with this Dealership has been the worst experience I’ve had yet. I get it I bought a Porsche from a Kia dealer. But yesterday they picked my car up to do a multipoint inspection, once returned my car smelled of marijuana and the speakers were at FULL BLAST. I was handed a sheet that basically had no info other than “everything working as designed” yet when I called David Nathan with this info, Tristan from the service department called told me the quick items they checked and informed me that there was oil residue on the oil pressure switch and to keep an eye on it. No where is that written on the sheet that was handed to me. I am super disappointed. The only person who has made any of better was D’Angelo who went out of his way to assist on matters.

Dec 08, 2023 -

Gary Rome Kia responded

Hi there, My name is Brianna and I am the Marketing Administrator here at Gary Rome Auto Group. I am sorry to hear about this! Denise is my supervisor and is currently out of the office until Monday, 12/11. Once she returns, I will make I inform her of this and make sure she reaches out to you. This is not the experience we want you to have. Could please provide me with your contact information that I can pass along to Denise? Once again I am very sorry to hear about your experience. Should you need anything else before Monday, please do not heistate to reach out. Respectfully, Brianna

Dec 08, 2023 -

NateS responded

My cellphone is 8605080819. I can provide further feedback but I’m done with dealing with Kia at this point.

November 29, 2023

Service department was very easy to work with and service was great and very fast More

by BSNIFFIN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Nov 30, 2023 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

1
...
25
26
27
...
98