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Gary Rome Kia

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.4
974 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the Forte, Sorento, Soul, Optima and Sedona, making us a good choice as your Enfield Kia car dealer. Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams. Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
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809 Enfield Street

Enfield, CT

06082

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Showing 974 reviews

January 22, 2024

I received excellent and quick service from the mechanic department & they vaccummed my car! I appreciate it More

by wesleysimeon123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
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Jan 23, 2024 -

Gary Rome Kia responded

Thank you, Wesley, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

January 21, 2024

The dealership is very friendly and welcoming. We enjoyed the service that they provided for us. More

by JOSEPHG131
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Joseph, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 20, 2024

All was fine finished the work faster than what they said it would take.my car was very clean More

by jeanguy291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa Mcclain
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Jan 21, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 18, 2024

Rude , try , to take advantage of me ,lucky I was paying attention made me feel uncomfortable leaving my car with the service team felt like my car came back with a check engine light on as well More

by FGHAMMER1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
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Jan 21, 2024 -

Gary Rome Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

January 18, 2024

Hector was fantastic, great help very accommodating. Very clean, comfortable waiting room everyone wad smiling and courteous More

by MJCCALIENTO63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
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Jan 18, 2024 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Hector here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

January 17, 2024

Reason price staff friendly every time when I walking and alway getting touch basic need More

by PINGCHEN333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 17, 2024

I am good with the service provided. Had confusion about the improvements needed. I expect the service has drop and pick for customers, I am in 11 mile radius but they do 10 mile only More

by ADITYAVARMAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I need service department
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Jan 18, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.

January 17, 2024

Hector was the technician that worked on my car. He was very polite and went over all the charges and checks he completed on my car. He also went ahead and ordered recalled parts for my car to have More

by Samantha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector, service department
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Jan 18, 2024 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Samantha, and it's great to hear about your excellent experience here at Gary Rome Kia.

January 17, 2024

Everyone was very friendly and knowledgeable. They offered my a ride back if needed, but I had already prepared transportation. They called the let me know my car was completed in the given time. More

by RIBEIROV87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Gary Rome Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 17, 2024

Had an oil change and bulb replaced - 2 1/2 hours and the car was not vacuumed as requested More

by campbellusa0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Zemrock
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Gary Rome Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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