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Gary Rome Kia

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.4
973 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the Forte, Sorento, Soul, Optima and Sedona, making us a good choice as your Enfield Kia car dealer. Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams. Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
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809 Enfield Street

Enfield, CT

06082

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Showing 973 reviews

August 25, 2024

Great service. They were nice and professional. I will go back and recommend friends my experience. More

by TERFLORLOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 24, 2024

D'Angelo was amazing getting me the deal I was looking for! I felt at complete ease through the whole trade in process. More

by KELS24DAWN
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Dangelo delivered such a great experience!

August 24, 2024

They got me right in, patched my tire and got me out. Waiting room is very comfortable. After 3 days, tires are working fine. More

by HYTER.JORDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaliana
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Aug 25, 2024 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, Jordan, and we hope to see you again!

August 20, 2024

When I purchased a used car an inquired if it had any previous damage I was told there wasn’t any in the history report. After I signed all papers and was looking the car up online I was told it had been More

by SGAY84
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dangelo Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Gary Rome Kia responded

Hello, Thank you for taking the time to review Gary Rome Kia and share your feedback. We apologize that your experience was not satisfactory. At your earliest connivence, please call us at (860) 253-4753 and ask to speak with Customer Success Manager, Denise Carr so we can speak further about this matter. Brianna Zemrock Customer Success Specialist.

Aug 20, 2024 -

SGAY84 responded

I was already told there was nothing that could be done because the vehicle was already registered and papers were signed. An outside company came to inspect the car and give a damage report. The original car fax reported left back side damaged. The new independent report also showed damage on the right back passenger side. This wasn’t disclosed until I picked up the vehicle. I’m not sure what more can be done. All that was offered was a coating on the paint. Had I known the vehicle damaged on both sides I would have asked for a reduced price or more likely opted to not purchase it at such a high interest rate given the depreciation on resale value.

August 20, 2024

Justin was amazing (as was Telesha who stepped out of her comfort zone and took on the role of a salesperson while we waited for our official sales person to arrive) ; very personable, knowledgeable, and acc More

by HALORHIGHWATER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Gary Rome Kia responded

Thank you so much for your kind words for Justin and Telesha, and for taking the time to leave us this wonderful feedback!

August 20, 2024

Great for service. In and out. Everything is explained. No hidden fees. Comfortable waiting room. More

by John Gentile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Gary Rome Kia responded

John, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 19, 2024

John from Gary Rome was great! Took the time to make me feel comfortable about my purchase. Very knowledgeable about the vehicles, safety features, and process. More

by HBDESSERT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
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Aug 20, 2024 -

Gary Rome Kia responded

It's great to hear that John was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

August 17, 2024

Thank you so much for working out the bugs and doing all the recalls that need to be done More

by GLOVCASSIDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
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Aug 18, 2024 -

Gary Rome Kia responded

Thank you, Cassidy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

August 17, 2024

Very expensive and extremely long wait times. Staff was friendly enough, but the whole process seemed a little disorganized. More

by MSGAMBATI91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
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Aug 21, 2024 -

Gary Rome Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 16, 2024

Very kind and helpful. Told me exactly what they would do and kept me informed. More

by GMEDIA2965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 18, 2024 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

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