Gary Mathews Motors

Easy to buy from I was impressed by how easy it was to get the information I wanted on this car, without extraneous info being injected into the conversation. The fina I was impressed by how easy it was to get the information I wanted on this car, without extraneous info being injected into the conversation. The finance business was quick and easy. Everyone I came in contact with was friendly, professional, and knowledgeable. The grounds and building were clean and presentable. Altogether, a pleasure. More

STELLAR SERVICE My wife and I were trying to trade in our gas guzzling vehicle for something a little more economic. We had a high negative equity situation that othe My wife and I were trying to trade in our gas guzzling vehicle for something a little more economic. We had a high negative equity situation that other dealers were unwilling to work with us. STEVE and Jeremy stayed late with us after closing to ensure we got the vehicle we needed at the price we needed and he got us out of that gas guzzling truck and got us into a brand new beautiful Jeep Cherokee. I would recommend to any one who is buying a new vehicle to come in and see Steve for your next vehicle. More

Great customer service Great service. Found the vehicle I wanted on line and went to the dealership. The only issue I have is that it is taking me a week to get into the s Great service. Found the vehicle I wanted on line and went to the dealership. The only issue I have is that it is taking me a week to get into the service department as the engine light had come on the there is a banging noise coming from underneath the vehicle. More

Great updates My family as well as several other customers were regularly updated on what the status of our vehicle was. Everyone was very friendly and helpful. My family as well as several other customers were regularly updated on what the status of our vehicle was. Everyone was very friendly and helpful. More

More damage to my vehicle Took it in to have their botched paint job fixed and they scratched my truck and forgot to do the recall until I asked if it was done then They ordere Took it in to have their botched paint job fixed and they scratched my truck and forgot to do the recall until I asked if it was done then They ordered the part. Had it 7 days More

Great sale and service A great overall experience. I text Rich my interest in an internet price of a new truck that I saw on their website. He was responsive in securing m A great overall experience. I text Rich my interest in an internet price of a new truck that I saw on their website. He was responsive in securing me that internet price, and a few hours later I drove that truck off the lot. I appreciate him coordinating the paperwork in advance while I was on my way to sign for and pick it up. The rest of the team was great as well, and I appreciate Rich, Ryan, and the parts department working together to install my ordered accessories. If they can maintain that service, I will be a returning customer. More

Great place to get a car. Gary Mathews motors had lots of cars to choose from. Worked with us till we got the price we could afford. Nice sales man too, Bryan Stacey. Gary Mathews motors had lots of cars to choose from. Worked with us till we got the price we could afford. Nice sales man too, Bryan Stacey. More

You broke my car during routine oil change, I brought my RAM van in for a routine scheduled oil change. Your mechanic broke the oil cooler, then said oil leaking from it was normal overflow when I brought my RAM van in for a routine scheduled oil change. Your mechanic broke the oil cooler, then said oil leaking from it was normal overflow when questioned. I had to bring it back twice the same day, before the error was admitted. It took 5 days to get the replacement part and repair it. More

Service team smoked in car - owner is allergic I dropped off my 2016 Ram truck to get 3 recalls repaired. The vehicle had never been smoked in, because the owner is allergic to cigarette smoke. Whe I dropped off my 2016 Ram truck to get 3 recalls repaired. The vehicle had never been smoked in, because the owner is allergic to cigarette smoke. When I went to pick up the vehicle, I nearly vomited due to the smoke smell in the truck. I brought it to the attention of the service manager and he apologized, but acted as if that was enough. I said I wanted to speak to the dealership manager and was taken to the sales manager. He had a similar reaction as the service manager, but offered the vehicle to be detailed. I took him up in his offer, but it wasn’t until I stated that this is my daily use vehicle that they put me in a priority cue. Initially they said “they could get to it in a week or two” and said I only need to run my AC with my windows down and the smell would eventually go away. Keep in mind, it is fall and the temperatures are in the 40’s and it’s raining every other day. I had previously bought 4 vehicles from this dealership, but this single interaction has made up my mind. I will not only buy my vehicles from the other Dodge/Ram dealership, but will also not take my vehicle to this dealership for any services or recalls in the future. Very disappointed. More

Recall Dropped car off to have recall done and within 3 hours we got a text it was finished. Our appointment was scheduled for the next day but they were on Dropped car off to have recall done and within 3 hours we got a text it was finished. Our appointment was scheduled for the next day but they were on top of it. More