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Gary Mathews Motors

Clarksville, TN

2.9
650 Reviews

1100 New Ashland City Road

Clarksville, TN

37040

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Showing 650 reviews

November 30, 2018

Completely satified with my service at Gary Matthews Everyone at Gary Matthews was friendly and helpful. I have bought several Jeeps from this dealership and will continue to do so in the future. More

by shelia.blackwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Brown
November 30, 2018

Good report Very happy with the performance of my vehicle now. It took a while to get the parts but once parts came in it was done More

by teresasoumare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Estell
November 29, 2018

Very happy thanks When we pulled up at lot, we were helped. The salesman got some info from us. He called us later when he said he would. The experience at the deale More

by dodge 2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anita Duvall, Larry Alexander, Jeremy Blackwell
November 28, 2018

Received great Service. I had my vehicle in Service to check out a problem with my vehicle. They were able to find the problem ik n a reasonable amount of time. More

by loretta5795
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Farmer
November 27, 2018

Extremely satisfied In and out. Very hassle free. I never have any problems, when I go there. They address my issues and tell me of any upcoming services needed. Tha More

by wrightpink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Brown
November 27, 2018

Quick and excellent Took my jeep in for an oil change, they told me it would be awhile. The dealership called within the hour to tell me it was ready. More

by reinakat07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Morales
November 27, 2018

Excellent I was greeted promptly when I entered the service department by thomas and he got my ram in and out and washed it for me I’ll be back every time I nee More

by TYLERALEE1989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Farmer, Ryan Brown, Anthony Estell, David Feltman, Bobby Morales, Paul Horton, John Boggs
November 22, 2018

not taken seriously and issues not resolved Not happy with experience felt that Chrysler or gary matthews would help out have had a problem since the csr was new with a vibration had 4 sets of t More

by gcanfield48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Morales
Nov 29, 2018 -

Gary Mathews Motors responded

We would like to apologize for your recent experience and are sorry to hear you were less than satisfied with your Service experience, Mr. Canfield. We know that maintenance on any vehicle can often be a surprise and would be glad to work with you on this repair where possible. Please reach out to troberts@garymathewsmotors.com to discuss your concerns.

November 21, 2018

Quick Rich, did a great job, made contact with him on Friday and Saturday at 11:00 am he had the truck to me . Mind you I live 350 miles from the dealership More

by reggie.watson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Johnson
November 21, 2018

Appointment Time is Worthless Although I had a set Appointment, My Truck sat at the Dealership for an additional day before being diagnosed. The Service advisor was good at explain More

by captkat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Estell
Nov 29, 2018 -

Gary Mathews Motors responded

We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up to a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out at troberts@garymathewsmotors.com. We want to hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better!

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