Gary Crossley Ford

This dealer is one of the most horrible experiences I have had in my 35+ years dealing with car dealers. I was reffered to them by my insurance company to repair body work from an auto accident. I wont have had in my 35+ years dealing with car dealers. I was reffered to them by my insurance company to repair body work from an auto accident. I wont even get into thr rudeness of the employees or the 3 times I had to take thr vehicle back to them to have it fixed PROPERLY. It still is not fixed to my satisfaction. To add insult to injury 8 months after I concluded my nightmare with Crossley, Ryan Crossley (apparently inherited part of daddy's business but does not know how to run one) called me out of the blue amd demanded $1,500.00 for unpaid work. I ask Crossley for documentation why he believed I owed him money. I also asked if a problem existed 8 months ago why are we addressing now?? Crossley refused to provide any documentation and advised I had only written him a check for $150.00. I then produced a check from the bank showing I had paid at least $650.00. Crossley acted puzzled and challenged the validity of the check. After confirming it was real he still demanded the original ammount. This whole things stinks and the truth will come out and it will end with egg on the face of young Crossley. Proceed with caution if you deal with this dealer. You can find a much better selection, friendly staff, and honest business practice just a little south of this dealer who thinks he is in Liberty, MO but actually is in Kansas City, Missouri. More

Gary Crossley Ford is a horrible dealership to work with. I was looking at a truck they had listed online. They didn't have it on their lot and took 4 days to get it in. Then they needed to send it to the I was looking at a truck they had listed online. They didn't have it on their lot and took 4 days to get it in. Then they needed to send it to their shop for inspection. We had already came up with initial figures on my trade-in. Tim told me he would call at specific times and give me a status update, he never did. I would end up calling an hour later and always get the reply "I was getting ready to call you." I called and setup a meeting on Saturday morning as they said the truck would be ready, but then they called me 5 min prior to say they couldn't find the truck. I drove up and talked to them and they said either their wholesaler took the truck last night or someone stole it and they'd call me back once they found out. After waiting 10 hrs, I decided to call and see if they had found the truck yet. They told me they had sold it to another dealership somewhere else. Very POOR customer service! Very RUDE to string along a potential customer for over a week. It's obvious I won't be dealing with them in the future, this also puts a sour taste in my mouth for Ford in general. More

I purchased my Ford Edge from them and I found the experience to excellent. They gave me a great price and got me financed at a good rate. I have seen take my car back in for service and also found i experience to excellent. They gave me a great price and got me financed at a good rate. I have seen take my car back in for service and also found it to be fast and friendly. I would strongly recommend them to anyone interested in buying a new Ford. More

Out standing Sales finance and service from this Dealer ship. Never have I been treated so nice and everything I ask is answered fully. Crossly Ford is the best in the area bar none. You fill like ship. Never have I been treated so nice and everything I ask is answered fully. Crossly Ford is the best in the area bar none. You fill like family there. Is the way a Dealer ship should be run. Anyone wanting a good used car, Truck See Sam. He take very good care of you. Rick Punneo More

Took an Expedition in due to the check engine light and after 5.5 hours I called to see what was up. They had not even looked at the car yet. After 2 more hours, they called and give me list of work to be after 5.5 hours I called to see what was up. They had not even looked at the car yet. After 2 more hours, they called and give me list of work to be done. Said it would be ready in the morning. Now we're on day 3 and no word yet. I called Todd Crossley the GM of the dealership and left him a v/mail on how unhappy I was as a customer and asked for a call back. Forget it! Oh they called yesterday and said they needed an extra $150 because the job was harder than they expected. THAT is what prompted my call to the GM. I told him in my v/mail that should know how to work on Ford products and that's why I brought the car to them instead of the corner mechanic. Very very frustrating. My family has 3 Fords and like all 3 of the cars but don't ever ever deal with Gary Crossley Ford in Liberty!! More

We have been lied to and had promises made before we picked up a 2007 new ford truck, and I am not going to sign the finance papers till I get to visit with Gary Crossley, also one of the bosses said he picked up a 2007 new ford truck, and I am not going to sign the finance papers till I get to visit with Gary Crossley, also one of the bosses said he was God also, working there. I will never buy, and tell everyone I know about this company. More

I have owned a new vehicle for a week and Crossley Ford has still failed to find a way to finish prepping this vehicle. It has a factory stain on the rear seat. I do not believe that there is any intention has still failed to find a way to finish prepping this vehicle. It has a factory stain on the rear seat. I do not believe that there is any intention by Crossley to EVER deal with this issue. The accommodation provided by the service dapartment were slow. The employees arrived late for the advertised start time, there was an unannounced expectation that I would pick up financial responsibility for the "free" rental car, the employees in the service area were doing absolutely nothing to create an impression that they were even remotely interested in problem resolution. The problem remains unresolved and there has been no attempt by Crossley Ford to contact me and resolve the defective part issue. More