Gary Crossley Ford

I purchased my Ford Edge from them and I found the experience to excellent. They gave me a great price and got me financed at a good rate. I have seen take my car back in for service and also found i experience to excellent. They gave me a great price and got me financed at a good rate. I have seen take my car back in for service and also found it to be fast and friendly. I would strongly recommend them to anyone interested in buying a new Ford. More

Out standing Sales finance and service from this Dealer ship. Never have I been treated so nice and everything I ask is answered fully. Crossly Ford is the best in the area bar none. You fill like ship. Never have I been treated so nice and everything I ask is answered fully. Crossly Ford is the best in the area bar none. You fill like family there. Is the way a Dealer ship should be run. Anyone wanting a good used car, Truck See Sam. He take very good care of you. Rick Punneo More

Took an Expedition in due to the check engine light and after 5.5 hours I called to see what was up. They had not even looked at the car yet. After 2 more hours, they called and give me list of work to be after 5.5 hours I called to see what was up. They had not even looked at the car yet. After 2 more hours, they called and give me list of work to be done. Said it would be ready in the morning. Now we're on day 3 and no word yet. I called Todd Crossley the GM of the dealership and left him a v/mail on how unhappy I was as a customer and asked for a call back. Forget it! Oh they called yesterday and said they needed an extra $150 because the job was harder than they expected. THAT is what prompted my call to the GM. I told him in my v/mail that should know how to work on Ford products and that's why I brought the car to them instead of the corner mechanic. Very very frustrating. My family has 3 Fords and like all 3 of the cars but don't ever ever deal with Gary Crossley Ford in Liberty!! More

We have been lied to and had promises made before we picked up a 2007 new ford truck, and I am not going to sign the finance papers till I get to visit with Gary Crossley, also one of the bosses said he picked up a 2007 new ford truck, and I am not going to sign the finance papers till I get to visit with Gary Crossley, also one of the bosses said he was God also, working there. I will never buy, and tell everyone I know about this company. More

I have owned a new vehicle for a week and Crossley Ford has still failed to find a way to finish prepping this vehicle. It has a factory stain on the rear seat. I do not believe that there is any intention has still failed to find a way to finish prepping this vehicle. It has a factory stain on the rear seat. I do not believe that there is any intention by Crossley to EVER deal with this issue. The accommodation provided by the service dapartment were slow. The employees arrived late for the advertised start time, there was an unannounced expectation that I would pick up financial responsibility for the "free" rental car, the employees in the service area were doing absolutely nothing to create an impression that they were even remotely interested in problem resolution. The problem remains unresolved and there has been no attempt by Crossley Ford to contact me and resolve the defective part issue. More