Gary Crossley Ford

I left my car for a 30,000 mile maintenanc. When I returned to pick up my car I was told to pay the cashier and wait for someone to bring the keys to me. After waiting for 15 minutes I asked why my c returned to pick up my car I was told to pay the cashier and wait for someone to bring the keys to me. After waiting for 15 minutes I asked why my car had still not been delivered to me. The cashier check with the service group to determine where my car was and shortly after that a service person handed me the keys to a car that was not mine. I then inquired at the service desk about my car and after some investigation it was determine that my car had been given to an employee from Enterprise rental and was not longer at Gary Crossley Ford. It took over an half hour for the Enterprise group to return my car and the entire time I was waiting the Service Manager - Mike kept explaining that they have a system in place so the wrong person does not get someone elses car. What bothered me most is the lack of concern about the fact that my car was given to a total stranger. Once my car was returned I determine Enterprise had the car long enough to empty all of my personal items out of it and I understand it was within minutes of being rented out to someone for the weekend. In an attempt to make me and my husband feel better we were given a $200 detail coupon. This hardly does anything to ease the frustration and concern we had during the time our car was missing. More

this is about the best salesman you have. Eddie is always courteous, helpful and is not pushy. He knows what we want and keeps in touch until he has completed the task. This is the first time working with Fr courteous, helpful and is not pushy. He knows what we want and keeps in touch until he has completed the task. This is the first time working with Frankie and the sync for our new escape. She is wonderful.Our new escape is beautiful and drives like a dream. I really love it. You really need to keep Eddie McCormick and Frankie there. They are a great compliment to your dealership. More

We had help with our keyless enter on our used Escape. They also helped us set up our sync. Great service people and great customer service! They also helped us set up our sync. Great service people and great customer service! More

Frankie was extremely courteous, she took all the time needed to explain the electronic functions of the radio, Sirius, phone, etc. She is a very strong asset to your organization and represents your comp needed to explain the electronic functions of the radio, Sirius, phone, etc. She is a very strong asset to your organization and represents your company well. More

We had a good experience purchasing a new vehicle. We were given good information to make decisions. We were allowed to drive vehicles. Salesman was attentive and listened. were given good information to make decisions. We were allowed to drive vehicles. Salesman was attentive and listened. More

I went to the dealership to test drive several different styles of the F150, not really wanting to buy a truck for another couple weeks. After test driving 3 trucks I was ready to buy on the spot. Not sur styles of the F150, not really wanting to buy a truck for another couple weeks. After test driving 3 trucks I was ready to buy on the spot. Not sure whether it was the truck or the salesman that sold the truck, but I'm sure it was a little of both. I was able to get the windows tinted the next week and finally the truck was all mine. Very happy with the truck and also the dealership. Hopefully this truck will last me 10+ years so I won't need to spend any time in the sales portion, but expect to be working with the service personnel for routine maintenance for years to come. More

I have had nothin but great service with Gary Crossley the staff is always friendly and helpful i reccomend this dealership to anyone buyin a car or truck....Kurt was very helpful in finding me the Explor the staff is always friendly and helpful i reccomend this dealership to anyone buyin a car or truck....Kurt was very helpful in finding me the Explorer i wanted and Frankie the Sync specialist was very helpful in helping me set everything up with my phone.... More

I was extremely satisfied with everyone I dealt with at Gary crossley Ford. They made my new car buying experience the best I could ever have. Thanks for everything and I won't take my business no where e Gary crossley Ford. They made my new car buying experience the best I could ever have. Thanks for everything and I won't take my business no where else. More

I just bought a new Focus from Gary Crossley a few weeks ago. Jim Stallings took interest in what I was looking for and knew exactly where to look. We picked out a beautiful blue Focus. I test drove and ago. Jim Stallings took interest in what I was looking for and knew exactly where to look. We picked out a beautiful blue Focus. I test drove and signed the papers the same day! I got a great value on my trade-in Focus. Once I signed the papers, Frankie came out and helped me with my sync. She is very knowledgeable about the phone system in my car and walked me through all of it. A few days later, she followed up with me to make sure I was still getting it and didn't have any questions. I have called her, too with questions that have come up and if she doesn't know the answer, she finds it very quickly and gets back with me as soon as she finds it out. Great dealership, great people, definitely coming back! More

Toby was my sales rep and is very knowledgeable about all Ford products. I have now purchased 2 vehicles from him. Frankie is a specialist on SYNC and made sure I understood this technology before I left the Ford products. I have now purchased 2 vehicles from him. Frankie is a specialist on SYNC and made sure I understood this technology before I left the dealership. I am also going to a class on SYNC so that I will thoroughly understand it. I am a Ford customer for life because of this dealership and its employees. More