Gary Crossley Ford

I went to Gary Crossley to purchase a Ford Focus. I had experienced some unprofessional customer service issues that made me go somewhere else to purchase. Since my experience at Gary Crossley, I have lear experienced some unprofessional customer service issues that made me go somewhere else to purchase. Since my experience at Gary Crossley, I have learned that my issues were addressed with the staff and weren't taken lightly. With this said, I can say that I would give Gary Crossley a second chance because of a few things. 1). There very reputable. 2). I support local businesses 3). Their vehcile prices are VERY competative. If you ever feel that your being mistreated or see any form of unprofessionalism, please do not hesitate to contact a manager. That goes for any dealership. If I had been notified by a manager before I had bought my new car from somewhere else, I would have came back to Gary Crossley to finish what I had started there. More

Was the best experience I have EVER had buying a car! I will absolutely be back to Crossley Ford when I am ready to buy another car and will send ALL of my friends and family to Crossley Ford! Josey Moore will absolutely be back to Crossley Ford when I am ready to buy another car and will send ALL of my friends and family to Crossley Ford! Josey Moore was my salesman and I couldn't have asked for anyone better. Grant as well as John were so friendly while I was waiting! Thank you! More

I can not believe the some of the comments that I have read on this blog and can only think it is written by other ford dealers! By far the best experience I have ever had purchasing a vehicle and the read on this blog and can only think it is written by other ford dealers! By far the best experience I have ever had purchasing a vehicle and the entire staff was nothing but friendly. I met Ryan Crossley and he gave me his card and said to call if I had any issues. The next day the check engine light came on and I called Ryan he told me to come in and not only fixed my problem but let me drive his car to an important meeting while the work was being done. I would tell any of my friends and family that Gary Crossley ford is the only place to deal with when it comes to anything to do with your car and or truck! I have a GM Truck and take it there for my service as the Liberty Chevy Dealer is a complete idiot. More

I recently purchased a new 2010 Fusion Sport from Crossley Ford. I had the best car buying experince ever at this Dealership. Low pressure from Eddie and he was very knowledgable. The owner Todd Cros Crossley Ford. I had the best car buying experince ever at this Dealership. Low pressure from Eddie and he was very knowledgable. The owner Todd Crossley personally thanked me for coming in and my business. I also had them install aftermarket wheels & tires and they were priced very competively. I have since sent in family and friends who have purchased there and I will continue to do so. Also there follow up after the sale has been great as well. More

This dealer is one of the most horrible experiences I have had in my 35+ years dealing with car dealers. I was reffered to them by my insurance company to repair body work from an auto accident. I wont have had in my 35+ years dealing with car dealers. I was reffered to them by my insurance company to repair body work from an auto accident. I wont even get into thr rudeness of the employees or the 3 times I had to take thr vehicle back to them to have it fixed PROPERLY. It still is not fixed to my satisfaction. To add insult to injury 8 months after I concluded my nightmare with Crossley, Ryan Crossley (apparently inherited part of daddy's business but does not know how to run one) called me out of the blue amd demanded $1,500.00 for unpaid work. I ask Crossley for documentation why he believed I owed him money. I also asked if a problem existed 8 months ago why are we addressing now?? Crossley refused to provide any documentation and advised I had only written him a check for $150.00. I then produced a check from the bank showing I had paid at least $650.00. Crossley acted puzzled and challenged the validity of the check. After confirming it was real he still demanded the original ammount. This whole things stinks and the truth will come out and it will end with egg on the face of young Crossley. Proceed with caution if you deal with this dealer. You can find a much better selection, friendly staff, and honest business practice just a little south of this dealer who thinks he is in Liberty, MO but actually is in Kansas City, Missouri. More

Gary Crossley Ford is a horrible dealership to work with. I was looking at a truck they had listed online. They didn't have it on their lot and took 4 days to get it in. Then they needed to send it to the I was looking at a truck they had listed online. They didn't have it on their lot and took 4 days to get it in. Then they needed to send it to their shop for inspection. We had already came up with initial figures on my trade-in. Tim told me he would call at specific times and give me a status update, he never did. I would end up calling an hour later and always get the reply "I was getting ready to call you." I called and setup a meeting on Saturday morning as they said the truck would be ready, but then they called me 5 min prior to say they couldn't find the truck. I drove up and talked to them and they said either their wholesaler took the truck last night or someone stole it and they'd call me back once they found out. After waiting 10 hrs, I decided to call and see if they had found the truck yet. They told me they had sold it to another dealership somewhere else. Very POOR customer service! Very RUDE to string along a potential customer for over a week. It's obvious I won't be dealing with them in the future, this also puts a sour taste in my mouth for Ford in general. More

I purchased my Ford Edge from them and I found the experience to excellent. They gave me a great price and got me financed at a good rate. I have seen take my car back in for service and also found i experience to excellent. They gave me a great price and got me financed at a good rate. I have seen take my car back in for service and also found it to be fast and friendly. I would strongly recommend them to anyone interested in buying a new Ford. More

Out standing Sales finance and service from this Dealer ship. Never have I been treated so nice and everything I ask is answered fully. Crossly Ford is the best in the area bar none. You fill like ship. Never have I been treated so nice and everything I ask is answered fully. Crossly Ford is the best in the area bar none. You fill like family there. Is the way a Dealer ship should be run. Anyone wanting a good used car, Truck See Sam. He take very good care of you. Rick Punneo More

Took an Expedition in due to the check engine light and after 5.5 hours I called to see what was up. They had not even looked at the car yet. After 2 more hours, they called and give me list of work to be after 5.5 hours I called to see what was up. They had not even looked at the car yet. After 2 more hours, they called and give me list of work to be done. Said it would be ready in the morning. Now we're on day 3 and no word yet. I called Todd Crossley the GM of the dealership and left him a v/mail on how unhappy I was as a customer and asked for a call back. Forget it! Oh they called yesterday and said they needed an extra $150 because the job was harder than they expected. THAT is what prompted my call to the GM. I told him in my v/mail that should know how to work on Ford products and that's why I brought the car to them instead of the corner mechanic. Very very frustrating. My family has 3 Fords and like all 3 of the cars but don't ever ever deal with Gary Crossley Ford in Liberty!! More

We have been lied to and had promises made before we picked up a 2007 new ford truck, and I am not going to sign the finance papers till I get to visit with Gary Crossley, also one of the bosses said he picked up a 2007 new ford truck, and I am not going to sign the finance papers till I get to visit with Gary Crossley, also one of the bosses said he was God also, working there. I will never buy, and tell everyone I know about this company. More