Gary Crossley Ford

Frankie was fabulous. She answered all my questions and knew the SYNC system inside and out. She is very pleasant and welcoming. I also had some issues with items that were not put on the car before it w knew the SYNC system inside and out. She is very pleasant and welcoming. I also had some issues with items that were not put on the car before it was delivered to me. Frankie made sure she took care of the things she could and made note with the department managers of the issues as well. She is definitely an asset to Crossley Ford! More

My windshield got broken on my new Ford Fusion I purchased from Gary Crossley due to a kid throwing an apple out of a bus window. It was determined this was done on purpose. I have been very busy la purchased from Gary Crossley due to a kid throwing an apple out of a bus window. It was determined this was done on purpose. I have been very busy lately and Stacy in aftermarket helped me with a loaner so I didnt have to take time off of work to get my windshield replaced and my "brow" tinting redone. She just really seem like she cared. Which was nice since my windshield getting broken was done on purpose & I was kind of loosing faith in the generocity of people. Who would of thought faith could be restored at a car dealership? More

This was a very nice process to be involved in. Jerry did not pressure my decision, he respected that I walked in with something in mind. I had a car picked out from the web site and Jerry didn't try to sway not pressure my decision, he respected that I walked in with something in mind. I had a car picked out from the web site and Jerry didn't try to sway my decision or talk me into a different vehicle. He found the car I wanted and put me in it. Frankie walked me through the Sync and did an amazing job explaining the basics. She gave me enough info to give me a good start. My experience from beginning to end was great. More

I requested information online and within 10 minutes I was contacted by Andrea. She hooked me up with Tim Parnacot and he called me withing 20 minutes. I was impressed.I told Tim what I wanted and we sc was contacted by Andrea. She hooked me up with Tim Parnacot and he called me withing 20 minutes. I was impressed.I told Tim what I wanted and we scheduled an appt for Saturday morning. Tim and Sam Dorsey were very knowledgeable about their product. They answered all of my questions and addressed all of my concerns. I've never had a salesperson sit in the car with me and walk me through how everything works. Frankie Petty was excellent. She walked me through all of the technology and I'm excited aobut going to her classes. The people I worked with went above and beyond and I would recommend anyone looking for a new vehicle to check them out. . More

The Garry Crossley Ford Staff are the friendliest people that I have dealt with. This is my 2nd new car purchase from them. Their customer service is 2nd to none. They all work with you to make sure that yo that I have dealt with. This is my 2nd new car purchase from them. Their customer service is 2nd to none. They all work with you to make sure that you are satisfied with your purchase. The entire staff are friendly and they take time to just chat with you.My Salesman Eddie has outstanding customer service, he gets things done for you, very courteous, and friendly. I will highly recommend this dealership to all my friends and business asso. I thought that the prices are a little high, but the technology today is worth the cost. The repair shop is very clean and organized, and the technicians do excellent work. It was a real pleasure dealing with them. More

Pressure free courteous service. Frankie was great setting up & showing us how to Sync our ride! Gene, Lisa, & Ken did an awesome job in helping us feel comfortable with our new purchase!! setting up & showing us how to Sync our ride! Gene, Lisa, & Ken did an awesome job in helping us feel comfortable with our new purchase!! More

they were very good I didn't have to wait and they explained all functions of the car. The dealership is very professional and clean. explained all functions of the car. The dealership is very professional and clean. More

I left my car for a 30,000 mile maintenanc. When I returned to pick up my car I was told to pay the cashier and wait for someone to bring the keys to me. After waiting for 15 minutes I asked why my c returned to pick up my car I was told to pay the cashier and wait for someone to bring the keys to me. After waiting for 15 minutes I asked why my car had still not been delivered to me. The cashier check with the service group to determine where my car was and shortly after that a service person handed me the keys to a car that was not mine. I then inquired at the service desk about my car and after some investigation it was determine that my car had been given to an employee from Enterprise rental and was not longer at Gary Crossley Ford. It took over an half hour for the Enterprise group to return my car and the entire time I was waiting the Service Manager - Mike kept explaining that they have a system in place so the wrong person does not get someone elses car. What bothered me most is the lack of concern about the fact that my car was given to a total stranger. Once my car was returned I determine Enterprise had the car long enough to empty all of my personal items out of it and I understand it was within minutes of being rented out to someone for the weekend. In an attempt to make me and my husband feel better we were given a $200 detail coupon. This hardly does anything to ease the frustration and concern we had during the time our car was missing. More

this is about the best salesman you have. Eddie is always courteous, helpful and is not pushy. He knows what we want and keeps in touch until he has completed the task. This is the first time working with Fr courteous, helpful and is not pushy. He knows what we want and keeps in touch until he has completed the task. This is the first time working with Frankie and the sync for our new escape. She is wonderful.Our new escape is beautiful and drives like a dream. I really love it. You really need to keep Eddie McCormick and Frankie there. They are a great compliment to your dealership. More

We had help with our keyless enter on our used Escape. They also helped us set up our sync. Great service people and great customer service! They also helped us set up our sync. Great service people and great customer service! More