Gary Crossley Ford

I recently bought a 2013 ford fusion from Gary Crossley ford. My salesman was great. Not only did he help sell my wife and me our new car, but he made us have a good buying experience during the sale. Howe ford. My salesman was great. Not only did he help sell my wife and me our new car, but he made us have a good buying experience during the sale. However he made the mistake of saying our car came with "Sony Navigation". My car came with turn by turn directions. HUGE DIFFERENCE. We made the sale extremely easy by having all the financing done before we even went to the dealership basically a check in hand. So we were in and out. That night we realized our brand new car had a broken paddle shift, a broken rear passenger vent, red finger prints all along the ceiling around moon roof, possibly a blown speaker. Needless to say its been to the shop 3 times in the first month and it was BRAND NEW. So i contacted management where i have been dealing with Gary Montoya who has taken very poor care of me. He does not return my phone calls, makes sarcastic remarks, and caused Gary Crossley Ford a sale. We were going to buy my wife a new escape, but no longer. My issue is still not resolved with this dealership and its been 3 weeks. More

Wonderful experience all the way around! Our sales person did not pressure us or follow us around. He was very knowledgable and helped close our deal. Our sync specialist was very helpful and both fol person did not pressure us or follow us around. He was very knowledgable and helped close our deal. Our sync specialist was very helpful and both followed up to make sure everything was great with our new car. Thank you both We love our new car. More

By far the best service and experience we have ever had buying a car. Everyone was very helpful and knowledgeable. Todd Gentry was very nice and we will go back to him to buy our future vehicles. And Frank buying a car. Everyone was very helpful and knowledgeable. Todd Gentry was very nice and we will go back to him to buy our future vehicles. And Frankie Petty did a great job at showing us how to use our new sync system. The finance department was also a very easy process as well. We will recommend Gary Crossley to everyone we know! More

Sam was very good at dealing with me on two vehicles,ordered one,picked up at Illinois.Spend alot of ti9me talking on internet and discussing options and prices. Frankie petty showed me the t vehicles,ordered one,picked up at Illinois.Spend alot of ti9me talking on internet and discussing options and prices. Frankie petty showed me the technology of the cors entertainment, sync etc. She was very informative with all aspects of my vehicle when I knew nothing. Now I am more informed and ready to use the technology the vechicle has on it.I bought it to use it and now I can. Thanks More

The sync training went above and beyond my expectation. I bought a used platinum and Frankie was knowlegable of older systems. I am very satisfied with my purchase. bought a used platinum and Frankie was knowlegable of older systems. I am very satisfied with my purchase. More

I went to Crossley Ford this afternoon for the first time. I had a specific vehicle in mind along with a list of options that I wanted and options I did not want. After having my trade-in vehicle appra time. I had a specific vehicle in mind along with a list of options that I wanted and options I did not want. After having my trade-in vehicle apprasied, we negotiated very quickly on a vehicle in stock and were both very satisfied with the terms or the sale. My new F-150 FX4 was quickly groomed for delivery and I was given a very good briefing of its many controls and options before I left. This was the best experience I've had in all my new vehicle purchases. More

Her instruction on how to use My Ford Sync was concise and very helpful. She is friendy and knowlegable. I feel I can now set up what I need using Sync. and very helpful. She is friendy and knowlegable. I feel I can now set up what I need using Sync. More

Except for the length of being there (7hrs) Great experience. Love Lisa and Frankie was very helpful. Just wish I wasn't there all day long!! experience. Love Lisa and Frankie was very helpful. Just wish I wasn't there all day long!! More

Bought my 2012 Ford Focus at Gary Crossley Ford and couldn't have asked for a better customer service experience. They have great cars for good prices and amazing employees. couldn't have asked for a better customer service experience. They have great cars for good prices and amazing employees. More

Frankie was very helpfulw ith the techie stuff. DeShon is low pressure but nice. The only I could say is be prepared to spend soem time there. THey have so many people buying vehicles, that you have to wait low pressure but nice. The only I could say is be prepared to spend soem time there. THey have so many people buying vehicles, that you have to wait while they detail your new vehicle. More