Gary Crossley Ford

Great Customer Service The customer service at Gary Crossley Ford in both the sales and service department is second to none. Everyone is friendly, courteous, and willing t The customer service at Gary Crossley Ford in both the sales and service department is second to none. Everyone is friendly, courteous, and willing to help. Tim is by far the best salesperson I have ever worked with and everyone I encountered in the service department went above and beyond. More

Seamless Transition The entire staff was amazing, not only did they know who I was when I arrived, they treated me like a V.I.P. My salesperson was Lisa Garcia, wonderful The entire staff was amazing, not only did they know who I was when I arrived, they treated me like a V.I.P. My salesperson was Lisa Garcia, wonderful attitude knowledgeable excellent information on my vehicle of choice. Ken in the finance department was amazing as well. I look forward to not only getting my free car washes there even after or off hours. I am excited to see how wonderful the service department is going to be. I WILL purchase here for life!! I will refer anyone to see this team first!!! More

great Quick Lane service got oil changed, tires rotated, fluids checked and filled, and alignment check. Had appointment and was told would be about an hour. I was in and got oil changed, tires rotated, fluids checked and filled, and alignment check. Had appointment and was told would be about an hour. I was in and out in 40 minutes! Very friendly and efficient service. Car was cleaner when I left than when I arrived due to the free car wash. More

Easy Transaction Late Saturday afternoon my husband and I were driving through the car lot, he was actually looking for a truck. I saw a car I was interested in late S Late Saturday afternoon my husband and I were driving through the car lot, he was actually looking for a truck. I saw a car I was interested in late Saturday afternoon. I was able to drive it home for the weekend and on Monday made the purchase. On Monday, I emailed information and by the time we arrive on Monday evening the paperwork was ready for us. Jamie Cox was an excellent Salesman and I would do business with him again. No haggling, no stress. More

Great! Car is running great! They fixed my car in a timely manner. I had no hassles getting a rental. The customer service department is fast and friendly. E Car is running great! They fixed my car in a timely manner. I had no hassles getting a rental. The customer service department is fast and friendly. Excellent customer service! More

Friendly and professional I took my KIA to Gary Crossley for repairs after an accident. From the initial phone call to schedule an appointment for the estimate, the staff was I took my KIA to Gary Crossley for repairs after an accident. From the initial phone call to schedule an appointment for the estimate, the staff was professional and accommodating. The entire process was smooth and easy, communication was excellent and every staff member I dealt with had excellent customer service. I tend to be very particular about customer service and my experience at the dealership was above expectations. Thank you. More

Oil change Very pleased with the service. Efficient and done in a timely manner. Service desk was very helpful. Coupon was helpful too Snacks and drinks Very pleased with the service. Efficient and done in a timely manner. Service desk was very helpful. Coupon was helpful too Snacks and drinks are nice More

Speedy and family like Tim was awesome! We had advised what we were looking for via e-mail, set up the appointment, & went in for a service appointment on our 2014 Escape. Tim was awesome! We had advised what we were looking for via e-mail, set up the appointment, & went in for a service appointment on our 2014 Escape. Tim asked a few follow-up questions (Color, who the car was for, etc..), we did a test drive, and were signing papers within 30 minutes. This is the fastest purchase of a car that we have ever had, and we are totally satisfied with and in love with our 2015 Focus. Tim seemed to know what we were looking for and what we would be happy with. He knew the situation we were in financially and treated us like family. We recommend Tim to all our family and friends since we have always had such good results with him. When our lease is up on the 2014 Escape, we will be returning to Tim for our next purchase. Frankie made sure to follow-up with us, and answered our Sync questions. Stacie helped with the aftermarket items we wanted, and was super-helpful in scheduling and arranging alternative transportation when we had to bring the Focus back in to have those items added. More

ordered vehicle was glad process didn't take to long great experience salesman was great ! I was surprised that I had to notify the sales staff that my truck was on there lot.. but I guess the original great experience salesman was great ! I was surprised that I had to notify the sales staff that my truck was on there lot.. but I guess the original salesman I ordered with was no longer employed there. More

Great service Staff was great to work with. Also received a call from Lindsay checking if everything in my new Explorer is working for me. Lindsay contacted Fra Staff was great to work with. Also received a call from Lindsay checking if everything in my new Explorer is working for me. Lindsay contacted Frankie for questions I had. Frankie called me back to assist. Great customer service. More