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Gary Crossley Ford
Kansas City, MO
828 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 828 reviews
August 01, 2019
Best car buying experience!!! Our experience with the dealership was positive in every way. Herman and Dan went above and beyond to make sure our car was delivered to our satisfac Our experience with the dealership was positive in every way. Herman and Dan went above and beyond to make sure our car was delivered to our satisfaction. Would give them 10 stars if we could!! More
by Cindy and Dave D
Employees Worked With
Herman Brown and Dave Norton
July 23, 2019
Horrible Do yourself a favor and avoid this dealership. My husband and I came in to look at a new truck. After test driving it and deciding we would like to Do yourself a favor and avoid this dealership. My husband and I came in to look at a new truck. After test driving it and deciding we would like to start the purchasing process the dealership asked for my keys to write up a trade in value. About an hour later we are still trying to agree on a price of the new vehicle at which point I became frustrated because what we said we needed/wanted was not being heard. I finally ask the sales guy for my car keys and off he goes to retrieve them.....20 minutes later no keys. My husband and I had to go to the enclosed area where the managers or whatever they are sit. Asked repeatedly where my keys were and advised we were no longer interested in the truck. Suddenly they wanted to work with us and said it would only be 3 more minutes and they would get us a new quote....so we wait. Still have not been given my car keys as no one seems to know where they are. Then the manager says they have a price.....low and behold they were trying to put me in ANOTHER truck that did not have the same options. Super shady and quite frankly a waste of my time! I then demand they give me my car keys which I finally got from said manager who repeatedly told us he didn't have them. I was extremely frustrated that they tried to hold my keys hostage so they could give me a crappy quote on an entirely different truck. What was even more frustrating is that I told the sales guy....if you can't get it in this price range, that's fine just tell me. I told him repeatedly that I was not there to waste his time nor mine. I should have learned my lesson from the last time I went in to look at a car and everyone seemed to be clueless about basic questions. They also tried to tell us they were the ONLY dealership offering 0% approved financing, which is completely inaccurate. More
by Heather7
Employees Worked With
Dre I believe was our sales guy name/unsure of the managers name
March 06, 2019
Best experience ever at a dealership My experience at this dealership was unlike any other that I’d had. The staff was friendly, happy, and not pushy. That’s a rare thing. I bought a used My experience at this dealership was unlike any other that I’d had. The staff was friendly, happy, and not pushy. That’s a rare thing. I bought a used Tacoma from them and if I’m ever in the market for a new Ford, I’ll make the 3 hour drive to them again! My salesman was Sam Dorsey and I highly recommend him. More
by Matt Hein
Employees Worked With
Sam Dorsey
December 11, 2018
Amazing It's been a while since I've bought a car and I am so happy that I went back to Gary Crossley. The sales associates went above and beyond to help me It's been a while since I've bought a car and I am so happy that I went back to Gary Crossley. The sales associates went above and beyond to help me find my car. They made the car buying experience so easy I will never go anywhere else!! Thank you so much!! More
by Lela70
Employees Worked With
Laura & Sam
November 05, 2018
Easy experience Buying a new Escape was an easy experience at Gary Crossley Ford. My wife and I are pleased with the car and plan on keeping it for a long time. Buying a new Escape was an easy experience at Gary Crossley Ford. My wife and I are pleased with the car and plan on keeping it for a long time. More
by Uaw Ford worker
Employees Worked With
Tate
October 31, 2018
Tate went over and above. We had a great experience. We did not plan to purchase a newer vehicle that day, Tate showed us a truck with leather seats and we were off and moving towards a nicer truck. We e We did not plan to purchase a newer vehicle that day, Tate showed us a truck with leather seats and we were off and moving towards a nicer truck. We even traded in our Harley. Our sales guy Tate was excellent. More
by Musta
Employees Worked With
Digital Marketing
October 28, 2018
Ryan always provides 5 star service. He knows exactly what f I really enjoy working with Ryan. He truly is an amazing dealer and always looks out for my best interests in meeting my needs. Ryan goes above and be I really enjoy working with Ryan. He truly is an amazing dealer and always looks out for my best interests in meeting my needs. Ryan goes above and beyond in finding the perfect vehicle. More
by Kacmizzou
Employees Worked With
Ryan Brehm
September 21, 2018
Quick and easy deal The process was very easy and we were able to get a deal done fairly quickly. They had plenty of available stock to chose from. The process was very easy and we were able to get a deal done fairly quickly. They had plenty of available stock to chose from. More
by Firemedic219
Employees Worked With
Baron, Henry
September 11, 2018
Very pleasant Haven't bought a vehicle in years, most sales staff are pushy and rude. I was referred by a friend of sales person Ryan Brimm and from the moment we w Haven't bought a vehicle in years, most sales staff are pushy and rude. I was referred by a friend of sales person Ryan Brimm and from the moment we walked in, all he was concerned about was what my wife and I wanted. Not once did I feel like he had something more important to do, answered all of our questions sometimes more then once. He was very professional from start to finish. More
by Kevin
Employees Worked With
Brian
September 06, 2018
Bryan 2016 Ford Fusion This place was absolutely wonderful! Everyone was very helpful, knowledgeable, and willing to do their best to work with me! Highly recommend! If and This place was absolutely wonderful! Everyone was very helpful, knowledgeable, and willing to do their best to work with me! Highly recommend! If and when I’m ready to buy another vehicle, this is the place I will be. More
by Bryan Ford Fusion
Employees Worked With
Baron Washington Jr.
