Gary Crossley Ford

Experience was all we could ask for Service got our truck in on a Sat morning to put on new tires and had it finished by 1pm and we didn't even have an appointment. They also replaced a Service got our truck in on a Sat morning to put on new tires and had it finished by 1pm and we didn't even have an appointment. They also replaced a fender light for us so we wouldn't have to do it ourselves! It is the little things that make a difference! Thanks! More

experience was ok no problems They put my name before my husband should be my husband name on title he still works not me his name needs to be before mine They put my name before my husband should be my husband name on title he still works not me his name needs to be before mine More

Outstanding With a 4 hour estimated wait time I was offered a shuttle to get me back home, and then came to get me when the service was completed. The driver was With a 4 hour estimated wait time I was offered a shuttle to get me back home, and then came to get me when the service was completed. The driver was very courteous and easy to talk to. Great service. Thank you More

New Vehicle Visited the dealership to purchase a new vehicle. Once I entered the dealership Andrew immediately greeted me at the door and was very friendly. I was Visited the dealership to purchase a new vehicle. Once I entered the dealership Andrew immediately greeted me at the door and was very friendly. I was at first interested in a certified pre-owned vehicle. Since there was not much of a selection, Andrew mentioned looking at a newer vehicle. We looked at several vehicles and test drove one in particular. Andrew was very knowledgeable with all the features of the vehicle and went thru nearly every feature in detail. After the test drive I informed both Andrew and the manager I was not ready to purchase the vehicle at this time. I wished to do more research with other dealerships. I was also not thrilled about the trade in price of my vehicle. I know it's a business and they must make their money, but I felt it was very low. After speaking with Andrew and the manager we were able to raise the price of the trade in value to where I was happy. I still informed them I was not purchasing a vehicle today and I told them I would probably be back Friday/Saturday. They offered for me to take the vehicle I test drove home until I returned. I took it home and I believe that helped me make my decision. I returned Friday and Andrew immediately greeted me at the door. We spoke with the manager and we were able to get a price on the vehicle that was reasonable. I then met with the parts/accessories woman who was friendly and helpful. However she wouldn't take no for an answer. I know it's her job but if I say no the first time I'm going to say no the second or third time. I then met with the finance associate who was helpful with explaining things. I was a first time car buyer and he was understanding and patient with my questions. While I was meeting with the other two employees, I greatly appreciate the effort Andrew took to help me. He cleaned out my old vehicle entirely. Then even helped detail and clean the new vehicle I had purchased. The only part I disliked about the experience was the car wash. I wished for another extra, like free oil changes. I don't particularly like the car wash because I have a membership with a business already that's a mile from my house. Instead, for me to take advantage of the car wash I would have to drive 15 miles. For me personally it's not worth it. That's the only bad thing I can say. Overall it was a great experience. More

Leasing New 2016 F150 Came into the dealership looking for assistance from Kyle, but he was tied up with a customer and set me up with Zach. Zach was a tremendous help in f Came into the dealership looking for assistance from Kyle, but he was tied up with a customer and set me up with Zach. Zach was a tremendous help in finding the vehicle that fit my wants and needs. I went in looking to buy something used, but there wasn't anything on the lot I really liked. Zach then suggested the lease program and set me up with a beautiful Race Red XLT Sport F-150 and it was exactly what I was wanting in a truck. More

Friendly and informative staff Whether it's with myself or other customers while I am in the waiting room, I've always noticed how helpful and friendly the staff is. They seem to w Whether it's with myself or other customers while I am in the waiting room, I've always noticed how helpful and friendly the staff is. They seem to work well as a team. During my last visit, the manager even went out of his way to give me an inside tip on something that was happening with my truck as he has the same vehicle. A slight squeaking noise was coming from the rear of the truck during driving, but as usually happens, it decided to stop making the noise when the techs tried to duplicate. The manager had had the same issue with his truck, seemed to be a pretty spot on diagnosis and he even recommended the product he uses to prevent it. More

New Edge Came to Gary Crossley Ford to get my 2011 F-250 Super Duty serviced and went home owning a new Edge. Zach was very pleasant and was knowledgeable abou Came to Gary Crossley Ford to get my 2011 F-250 Super Duty serviced and went home owning a new Edge. Zach was very pleasant and was knowledgeable about the vehicle. More

Car repair When I arrived with my car they were ready to work on it and gave me an estimate of about how long it would take. There was a loaner ready for me to When I arrived with my car they were ready to work on it and gave me an estimate of about how long it would take. There was a loaner ready for me to drive that was ready to be picked up. They finished the work at least a day early. Everybody was kind and courteous. More

Buying a new Platnium Ford f150 Enjoyed working with Zach. The night before our purchase we were at the dealership looking and as we were leaving he approached us. We talked for a Enjoyed working with Zach. The night before our purchase we were at the dealership looking and as we were leaving he approached us. We talked for a while and told him we would be back the next day. He was very informative and knowledgeable of the truck we purchased. Thanks Zach. More

Oil change Good service, mechanic preformed the requested work and have no problems. Use this dealership because it is where we bought the truck. We live about s Good service, mechanic preformed the requested work and have no problems. Use this dealership because it is where we bought the truck. We live about seven miles away and it is convenient to go there. More