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Gary Crossley Ford
Kansas City, MO
815 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 815 reviews
June 22, 2016
Quick Lane service Timely and thorough. Friendly service with good communication, explanation and review. Like the ability to make an appointment for service. It was h Timely and thorough. Friendly service with good communication, explanation and review. Like the ability to make an appointment for service. It was honored. In and out very timely. More
by Gloria Proffitt
Employees Worked With
Don't know names
June 22, 2016
Great Customer Service Was having some problems with my 2014 Explorer having a hard time wanting to start. I went into the service department, where I was met by Christina, Was having some problems with my 2014 Explorer having a hard time wanting to start. I went into the service department, where I was met by Christina, their GREAT Customer service person. I told her the issues I was having and without hesitation she gathered the information from my vehicle and had them check it out. It turned out that the battery was having some problems. I had the battery replaced and they had me on the road within the hour. I have had nothing but Great Service at Gary Crossley and my salesman Gene Burgen, contacted me as soon as he found out I was in the service department. Can't beat that for nothing. More
by Explorer2
Employees Worked With
Christina, Gene Burgen
June 20, 2016
Would come back for another vehicle! Our salesguy Caleb was fantastic! The very first car he showed us and we knew it was the one we wanted. Have been Chrysler/Jeep owners for 20 years an Our salesguy Caleb was fantastic! The very first car he showed us and we knew it was the one we wanted. Have been Chrysler/Jeep owners for 20 years and this is the first Ford, am looking forward to taking our new Explorer on our roadtrip in 2 weeks. We didn't know about your lot, we first went to Thoroughbred (where no one wanted to answer questions, they were to inconvenienced to even wait on us!) and we're grateful we ended up in your lot instead. When we're ready for our next vehicle we'll definitely be coming back to you guys! Thank you so much!! Midge Sheldon More
by midget79
Employees Worked With
Caleb
June 18, 2016
My experience with the folks at Crossley was GREAT! I was treated like royalty from the time I entered the showroom until I happily drove away in my new Titanium Edge!! We visited about family as well I was treated like royalty from the time I entered the showroom until I happily drove away in my new Titanium Edge!! We visited about family as well as cars. I felt like I had made a new friend in the salesman by the time I left. More
by happy grandma
Employees Worked With
Todd Gentry, Kyle Walker
June 17, 2016
Amazing! I had a wonderful experience. Ryan made me feel so comfortable and confident with my decision to come to Gary Crossley. Thank you so much! I had a wonderful experience. Ryan made me feel so comfortable and confident with my decision to come to Gary Crossley. Thank you so much! More
by Cortney Reeder
Employees Worked With
Ryan Brehm
June 16, 2016
Great people, easy to work with My wife and I felt very comfortable, and that we got a great deal. This is the 5th Vehicle we have bought from Gary Crossley and we will be back. My wife and I felt very comfortable, and that we got a great deal. This is the 5th Vehicle we have bought from Gary Crossley and we will be back. More
by mosumpter
Employees Worked With
Danny Elizondo was our salesman and he did a great job in finding the PU Truck we settled on
June 14, 2016
timely and efficient Got in when they said, got out in great time. They explained what was wrong' what they did to fix it. Would recommend using their service department Got in when they said, got out in great time. They explained what was wrong' what they did to fix it. Would recommend using their service department. More
by ghoover
Employees Worked With
Benjemin Dorsey
June 14, 2016
Great customer service! Jamie worked very hard getting our Ford buyback deal completed. It was a new process for both of us and Jamie bent over backwards to make sure everyt Jamie worked very hard getting our Ford buyback deal completed. It was a new process for both of us and Jamie bent over backwards to make sure everything was taken care of and communicated back to me so, I knew the next step. He was fast and friendly, I will definitely buy my next car from him. More
by Rayne1
Employees Worked With
Jamie
June 14, 2016
They stick to their word! When mishaps happen they will go out of their way to make it right. It was a pleasure working with everyone involved. Drove a 16 hour round trip to wo When mishaps happen they will go out of their way to make it right. It was a pleasure working with everyone involved. Drove a 16 hour round trip to work with them so it wouldn't have taken much to spoil that experience. More
by howardm
Employees Worked With
Gene Burgen
June 13, 2016
Hard to get to Service Dept. Called at 10:50 on a Monday morning; service wouldn't answer, eventually I couldn't even get into the main telephone number. Where is everyone? Called at 10:50 on a Monday morning; service wouldn't answer, eventually I couldn't even get into the main telephone number. Where is everyone? More
by john canuteson
Employees Worked With
No one
