Gary Crossley Ford

The absolute WORST experience possible We purchased a new F150 truck from Gary Crossley Ford in February of this year. From the very first moment we have had nothing but issues. It has ta We purchased a new F150 truck from Gary Crossley Ford in February of this year. From the very first moment we have had nothing but issues. It has taken nearly 6 months to get the title work corrected due to their ineptness. They put multiple lien holders on the title. The finance manager failed to collect our down payment, then when I hand delivered it he gave me the check back and kept the photocopy. We didn't receive all the keys for several days because they were "locked up" an no one seemed to have the keys to get to them. I requested on 5 different occasions to talk to the owner and was denied every time. When we took the truck for its first oil change they failed to collect payment. They called me and demanded I drive to their service center to pay them (from Overland Park). The worst part is that no one at that dealership even cares. It amazes me that they stay in business. In fact, having shard our story with multiple people, I learned that our experience is the rule rather than the exception. More

fast and friendly Crossley Ford is always prompt, friendly and attentive to customer needs. I would recommend this dealership to anyone who is looking for a new Ford a Crossley Ford is always prompt, friendly and attentive to customer needs. I would recommend this dealership to anyone who is looking for a new Ford and continuing service needs More

First Ford Were in the market for a truck. Went to multiple dealers but came back to Crossley. No pushy sales people- just laid out the best deal and went from t Were in the market for a truck. Went to multiple dealers but came back to Crossley. No pushy sales people- just laid out the best deal and went from there. Ended up buy a new F150. More

GC Ford In Liberty New auto was located & transferred in a timely manner without any issues. Negotiation & paperwork was quick & easy. Auto was delivered with a full e New auto was located & transferred in a timely manner without any issues. Negotiation & paperwork was quick & easy. Auto was delivered with a full explanation of features/functions. Highly Recommend More

Fantastic Service I was given fantastic Customer Service from all members of the quick lube team! He provided me with a clear understanding of what my issue was and wh I was given fantastic Customer Service from all members of the quick lube team! He provided me with a clear understanding of what my issue was and what it was going to take to resolve it. More

Crossley Ford is GREAT! We love Sam Dorsey! He always has our best interest at heart. We have purchased several cars through him and he never pressures or pushes. We love Sam Dorsey! He always has our best interest at heart. We have purchased several cars through him and he never pressures or pushes. More

Excellent service given by service staff The staff was very friendly, professional, and answered all my questions. My wait was pleasant and they told me my wait time and it was accurate. The The staff was very friendly, professional, and answered all my questions. My wait was pleasant and they told me my wait time and it was accurate. The service was excellent. More

Great Experience I just purchased my 3rd vehicle from Crossley. I have always had great experiences with sales, after market, parts and service. I think I'm going to I just purchased my 3rd vehicle from Crossley. I have always had great experiences with sales, after market, parts and service. I think I'm going to really like my new Explorer. More

quick, courteous and not pushy The guy at the counter checked me in quickly and gave me an hour estimate to completion. Before the hour was up he came and let me know what all they The guy at the counter checked me in quickly and gave me an hour estimate to completion. Before the hour was up he came and let me know what all they had done under the maintenance plan and that my tires would need to be replaced not in a rush, but probably within the next couple of oil changes and also let me know that the battery was running lower than optimal and may need to be replaced before winter sets in. I decided to get it changed. Upon completion, I asked the guy checking me out to show me the new battery and even though it was super busy, he took the time to show me the new battery and gave me some additional information- I really appreciated his time and willingness to provide me with whatever I needed. More

DE Review of Gary Crossley Ford Collision Center I would highly recommend the staff at Gary Crossley Ford's Collision Center, especially manager Leon Garrett as he is always helpful and patient with I would highly recommend the staff at Gary Crossley Ford's Collision Center, especially manager Leon Garrett as he is always helpful and patient with me, even though I'm EXTREMELY anal about how my car's exterior and interior look when it's worked on. He will always find a way to make time to squeeze me into his schedule, and when anything major comes along, he will always do his best to make sure that I'm paying a reasonable price for repair work, and not overcharging me. Really ethical in today's hard times! More