Gary Crossley Ford

When I forgot to call able a recall on my Fusion, the service dept. called me with a reminder before the recall expired. They got me in soon at a time that was convenient for me. Checkin and checkout w service dept. called me with a reminder before the recall expired. They got me in soon at a time that was convenient for me. Checkin and checkout was a breeze. We have purchased at least 9 cars from Crossley over the years and would not go anywhere else. More

The Service Department lacks service in more ways than one. First off, stay away and don’t ever take your car for repair here especially if it’s going to be more than an in and out service. If it’s going one. First off, stay away and don’t ever take your car for repair here especially if it’s going to be more than an in and out service. If it’s going to be there for an extra day or two be prepared for the worst. Have fun figuring out a rental car and how the cost is going to be picked up even when your car repairs are covered under warranty. I took my car here because out of multiple Ford dealerships in the Metro and the Lincoln dealership, Crossley Ford was the first one that could get me in. I also took my car here because my wife has purchased multiple vehicles from one of their sales reps, Ryan Brehm, the great service he provides, and has taken her car here for service before. Well she won’t be taking her car here for service anymore after this. What I thought was going to be a quick and easy repair when I took my car in on June 27th has now been a three week saga. Come to find out they have zero cars to drive when someone’s car is going to be in for repair over multiple days. So you have to go to Avis for a rental at a discounted rate. In which the rental was only covered for 10 days via the warranty program. If you need any updated information you have to call them. My service tech, Zach, has provided sub-standard service in my opinion during this whole ordeal. My parts arrived on July 6th and on July 7th am told my vehicle should be finished the following Tuesday, July 11th. Tuesday comes, I have to call the service department and speak to my service tech, Zach, to learn they haven’t even started on my vehicle repair but they should be in another day or so and my car should be finished now by Friday, July 14th. I asked him to call me when they started, guess what, no call. Anytime I call the service desk I ask about how my rental car will be covered. They say there’s nothing they can do it’s all through my warranty. My warranty concierge tells me the coverage is only for a maximum of 10 days and anything else has to go through the dealership. He has consistently reached out to the dealership via phone and email. My service tech, Zach, has talked to him a couple times but the Service Manager, Zachary, has never returned the warranty concierge’s calls and/or emails to try and come to a resolution with the rental car. The service department has no idea what they’re doing. No communication with the customer. No communication with the warranty concierge to figure out resolution of repair and rental. My service tech, Zach, hasn’t even talked to his Service Manager, Zachary, to see what they can do for the rental coverage. He said he’s sure he knows what he’ll tell him so he’s not going to talk to him. Why’s it my issue that they can’t fix a warranty repair on the timeframe they stated. First it was a Tuesday, then a Friday, and now it’s moving into yet another week. How’s that my fault they can’t fix a car? How’s it my fault it’s gone from a couple extra days to almost 10 extra days? But again nothing they can do. I’ve requested the service manager, Zachary, to call me Monday, so we’ll see if that even happens. I’m sure it won’t because that’s the sub-par level of customer service they provide. More

Went to take my car to get fixed cause of a recall issue service & was debating whether to trade it in dealer told me the recall on my ford focus was closed & I would have to pay to fix it . Then he told me service & was debating whether to trade it in dealer told me the recall on my ford focus was closed & I would have to pay to fix it . Then he told me to instead of spending money to fix it I should put that towards a car borrowed $3000 from my mom got approved for a $22,000 loan dealer tells me I’m only approved for a eco sport suv with a small dint on the side that he didn’t tell me about first till I went to go look my face obviously 🙄 looked like I did not want it but he kept saying this was the only one I told him to just find something else in my range I told him I could wait for him to find some more cars to choose from but he said I’m only approved for an eco sport Im just thinking 🤔 out of all the cars there why am I only approved for this it’s too small for me & my kids More

We were very pleased with this dealership. Jason Buchanan was great from start to finish! We told him what we wanted (Cyber Orange Mach e), and as soon as he had one come available he was on Jason Buchanan was great from start to finish! We told him what we wanted (Cyber Orange Mach e), and as soon as he had one come available he was on the phone to us. He walked us through the purchase process, even though we weren’t able to pick up the vehicle for about three weeks. Upon arrival he was immediately available and familiarized us with the features to include connecting our phones. We would definitely recommend him and this dealership! More

I was never given an opportunity to test drive a Maverick. They sold it before I even made an offer. Maverick. They sold it before I even made an offer. More

I have purchased cars here for the last 15 years. They never let me down. I would highly recommend their sales team. They never let me down. I would highly recommend their sales team. More

I highly recommend Daniel Pearon as your salesman. He will absolutely go the extra mile to serve you. He is trustworthy, dependable and friendly. If you are looking for a vehicle, new or used, see Dan He will absolutely go the extra mile to serve you. He is trustworthy, dependable and friendly. If you are looking for a vehicle, new or used, see Daniel, you won’t be disappointed! More

I recently bought a fairly new (2018) used vehicle for my growing family. I purchased the vehicle from out of state and specifically confirmed with the dealer that there was no smoke smell in the car at all growing family. I purchased the vehicle from out of state and specifically confirmed with the dealer that there was no smoke smell in the car at all (I have young children). The vehicle smells strongly like smoke. I found dryer sheets under seats and they had recently detailed the vehicle with a strong detailing scent to cover the smoke smell (very dishonest). Therefore, I did not notice the issue until I got the vehicle home. Do NOT trust them for used car sales. More

Made an appointment for basic service a week prior to my visit at the Quick Lane. Drove 60 miles for the appointment then was told there was no way the could get to it today. Wasted a day I could have bee visit at the Quick Lane. Drove 60 miles for the appointment then was told there was no way the could get to it today. Wasted a day I could have been working, I’ve purchased more the 10 new vehicles from them over the past 20 years. No more, I’m done with this dealership More

Had my F250 in last month for a full service as I have the extended warranty and it never fails they dont complete the entire work. So here I set again to have it done correctly. The service has declined the extended warranty and it never fails they dont complete the entire work. So here I set again to have it done correctly. The service has declined sufficiently and they seem to do less and less work each time. More