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Garvey Hyundai North

Plattsburgh, NY

4.9
1,497 Reviews
Call Dealership (518) 324-7007
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271 Tom Miller Road

Plattsburgh, NY

12901

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1,497 Reviews of Garvey Hyundai North

September 29, 2023

Went in to have the exhaust switched out which was covered under warranty. Within an hour, I received a call to pick my vehicle back up. Friendly, quick and efficient service. More

by blanchurro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
September 28, 2023

Was a pleasure to deal with. Adam did what he could for us. Our first Hyundai. More

by Drummerboy55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Brunelle
Report | Print
September 22, 2023

I love this dealer. Adam and I have been doing business for years. He is excellent at his job and get it. Not pushy and very transparent! More

by Dashlee8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Brunelle
Report | Print
September 15, 2023

As always, very pleasant and job was done in timely manner. Thank you Keith and Joe. More

by sed_27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Keith Pelerin
Report | Print
September 06, 2023

Every time i call and try to talk to the service department it's always an excuse why they can't help me. Honestly it's very frustrating! More

by ashleybenware_16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Brunelle
Report | Print
Sep 07, 2023 -

Garvey Hyundai North responded

Hi Ashley we are very concerned about your one star review. I did call and we discussed the fact that you did not get a call back after leaving a message and I do apologize for that. We are in the process of hiring a new appointment coordinator so that we can more efficiently keep up to our necessary phone calls. Please let me know if there is any thing else we should discuss. Thank You my phone number is 518-569-1639 cell or office 518-324-5055. Mark Allen General Sales Manager

Oct 13, 2023 -

Garvey Hyundai North responded

Hello! My name is Shelby and I'm the new customer care specialist here at Garvey. I wanted to reach out and see if you would be willing to talk about your experience with us. Please email me at shelby@garveyauto.com. Thank you and I look forward to hearing from you!

Oct 16, 2023 -

ashleybenware_16 responded

Hi Shelby, Thanks for reaching out i have now been calling hyundai motor america customer service per keith pelerin advice. Again i am not getting any where and would not recommend this dealership to anyone!!!! I cant get a response from anyone and its been over a month and my vehicle has been there 3 times now and still not fixed!!!!

Oct 16, 2023 -

Garvey Hyundai North responded

Hi Ashley! I'm so sorry that this situation has caused so much frustration for you. I can't even imagine how you must feel with everything going on. I have spoken to multiple managers and escalated your case up as high as it can go within the company. We have been in touch with MHA as well as consumer affairs to try and help move this along as quickly as possible. Unfortunately the main problem is the part that is needed is on national back order and we have been fighting to get an ETA to no avail. However there is no excuse for the lack of communication. I would like to offer you my email so that you can reach out to me directly and maybe we can have a conversation regarding the situation as a whole. My email is shelby.gauthier@garveyauto.com. I look forward to hearing from you! Thank you, Shelby

August 31, 2023

Jon Munnik was most helpful in helping me decide on a car that fit my specific needs. He made the process simple and I would highly recommend to anyone looking for a vehicle. I drove fully satisfied. More

by cdavies
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Munnik
Report | Print
August 30, 2023

Kris was very informative, when you go to garveys be sure to ask for him and tell him Anne sent you !! More

by Mapagibbs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Brunelle, Scott Crossett, Jon Munnik, Kris Carver
Report | Print
August 26, 2023

Brian Baker has made purchasing vehicles easy. No xx and will push to get you exactly what you’re looking for. Great business overall. More

by bradychannell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Baker
Report | Print
August 18, 2023

I had a great experience at Garvey Hyundai North. I worked with Adam Brunelle. He was welcoming and friendly. He was knowledgeable and was able to answer my questions. Once I made my decision to purc More

by myatt12953
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Brunelle
Report | Print
August 14, 2023

Scott Crossett my sales person and Chuck in finance were both a pleasure to work with. Once we had our negotiated deal, the car was ready within a few hours. Scott was very informative during paperwork an More

by debnaomifisher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck, Chris Allen, Scott Crossett
Report | Print
Aug 15, 2023 -

Garvey Hyundai North responded

We appreciate your review! It's fantastic to hear that you had a positive experience with Scott and Chuck during your car buying process. Our team takes pride in delivering efficient service and thorough information. We're delighted that you're enjoying your 2023 Santa Cruz and had a smooth experience from negotiation to paperwork. If you have any further questions or need assistance, don't hesitate to reach out. Thank you for choosing us for your automotive needs!

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