Garlyn Shelton Volkswagen - Service Center

They’ll lie to void warranty They will do everything possible, including lie, to void your warranty and stick you with a big bill. Very disappointed in their customer service, thi They will do everything possible, including lie, to void your warranty and stick you with a big bill. Very disappointed in their customer service, this will be the last VW I own. More

Thank you Garlyn SHELTON VW Just want to give a shout out to Garlyn Shelton VW for taking care of my girlfriends VW Beetle when we took it in for repairs. Excellent staff and tha Just want to give a shout out to Garlyn Shelton VW for taking care of my girlfriends VW Beetle when we took it in for repairs. Excellent staff and thank you to Brandon, Ronnie, and Steve for making it all happen!! More

Unprofessional and Rude Very disappointed with the unprofessionalism in their service department. I leased my first Jetta with this VW in Temple and my current Jetta with VW Very disappointed with the unprofessionalism in their service department. I leased my first Jetta with this VW in Temple and my current Jetta with VW in Waco. Living in Nolanville, it is more convenient for me to have service done in Temple. I called in advance and specifically requested to schedule service when I could get a loaner so I could get to work on time and be able to run errands if needed while my car was being serviced. I was assured a loaner would be available for me. When I arrived I was not greeted nicely, the man in the service department was rude and unprofessional, and they had no loaners available for me. He didn't even apologize for the inconvenience or misunderstanding and I now have to reschedule my service appointment. Huge waste of time. In the future I will save myself time in the long run and just drive to Waco. I will never use the service department at this dealership again. More

Underhanded, shady. The customer service at this location leaves a lot to be desired. The workers in the service shop are particularly unhelpful. Caused personal property The customer service at this location leaves a lot to be desired. The workers in the service shop are particularly unhelpful. Caused personal property damage (broke back tail light), and gave a faulty report on what was wrong with my vehicle. Quoted me at needing almost $2,000 in repairs for faulty drainage tubes. I inspected them independently and found that they were clogged and fixed the issue with a grand total of $0. Very shady business. 0/10 would not recommend. More

bad service service manager angry at world when I arrived down hill from then on was told do not like it go some where else so I did ! service manager angry at world when I arrived down hill from then on was told do not like it go some where else so I did ! More

I took my 2001 Beetle to have a handful of different things done to it, the trans flushed, the a/c fixed and the keys programed. They said they would have a loaner car for me but it would be a few days, things done to it, the trans flushed, the a/c fixed and the keys programed. They said they would have a loaner car for me but it would be a few days, I went to the dealership and they had to rent one, that was put on my credit card, the weather was horrible out at the time and the lady at Enterprise said any damages due to weather wouldbe my responcability and sugested I purchase ins. $85.00 for two days....GS didnt reimburse me. When I picked up the car, the a/c wasn't fixed the keys "couldn't be programed because the computers were down" asked me to bring it back at a later date. When I returned at a later time shanty work was done. The a/c was later inspected to find wires pulled taunt and not ran correctly, they lost my power steering cap, the engine cover wasn't bolted down and a pair of pliers were left under it, the dipstick guide was broken, it was a horrible experience over all the car still has a few problems, JD...in the parts department is great, my husband has been doing the work and JD always finds us the right parts. I'm still waiting 3months later for them to callme when the computer comes back up. HMMM... More

After 4 visits to have our 2011 Jetta repaired ( 2 visits to a dealer in San Antonio and then 2 visits to Garlyn Shelton, were the car was purchased), our car is still not repaired. It has been two and a ha to a dealer in San Antonio and then 2 visits to Garlyn Shelton, were the car was purchased), our car is still not repaired. It has been two and a half months since we first took the car in for repair. After the past two weeks at Garlyn Shelton, Mike (the service manager) keeps telling they do not know what is wrong, they do not know how to fix the car, and they are waiting for an engineer from VW of America to help them. They promised my daughter a loaner car, when we arrived no loaner car was available. We had to get a rental car on my daughter's credit card. Garlyn Shelton says they will pay the bill--we will see. We finally gave up and traded the Jetta for another VW with less miles. We arrived to pick up the car today and it is not ready, we came back later and the car is dirty, stinks of cigarette smoke, does not have a full tank of gas, does not have appropriate floor mats and we received no orientation on how the car works. We did not accept the car as it was. Now, they are suppose to clean the car, put in the mats, and deliver the car to my daughter in San Antonio. I have NO faith that this is going to happen. Thus far, our daughter has missed three days of work, she has driven from San Antonio twice, we have driven from Waco three times and WE HAVE NO CAR. More

Drive to Temple or Austin if you need service on your VW. I took my CC down for the 30,000 mile service. I picked up my vehicle 5 days later. The service writer was nice enough, but he was dipping and spitti I took my CC down for the 30,000 mile service. I picked up my vehicle 5 days later. The service writer was nice enough, but he was dipping and spitting in the trash can while he was taking down my information. DON'T take your vehicle to them. Its with the extra dive to Temple or Austin for better service. More

The service department is horrible. They get a few points for having courteous people on staff who apologized profusely for everyone else who doesn't know how to do their job. Our car sat there for 2 ful for having courteous people on staff who apologized profusely for everyone else who doesn't know how to do their job. Our car sat there for 2 full work days before they even touched it. When they finally called us to tell us it was done, we drove the 45 minutes from Waco to Temple just to find that our car had trouble starting! They had done the planned work then failed to check to see if that fixed the original problem. No refund offered. Not even an explanation of what the residual problem was so that we could go tell a better (and cheaper) mechanic. We received no more than excuses and crappy service. More

The receptionist is quick to transfer you to someone's voice mail so that she does not have to talk to you. When you ask her if there are other VW dealerships in the Central Texas area, she claims to not voice mail so that she does not have to talk to you. When you ask her if there are other VW dealerships in the Central Texas area, she claims to not know, and she refuses to get off her backside and check a phone book to try to provide you with better service. This is even after she knows she is causing her company to lose business. When you leave a voice mail and ask someone to respond to you quickly, it will be 5pm or later before you are called back. This is even the case when you call and leave a message around 8am. I also asked the receptionist if their service department was still VW certified (because the dealership changed hands recently) and she did not know. She was trying to get me off of the phone quickly so she didn't have to answer any more questions, and when I was asking my final question concerning a warrenty work letter I recently received, she hung up on me--without warning. I do not recommend this dealership. Avoid it if possible. More