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Garlyn Shelton Volkswagen
Temple, TX
44 Reviews
Hi there. Thanks for considering us for your next new or pre-owned Volkswagen. We’re here to make sure you have a good time purchasing and owning your Volkswagen.
Terry Cameron, General Sales Manager, and our amazing staff are ready to help you find the new Volkswagen of your choice. It is our privilege to announce the completion of the new FULL SERVICE Volkswagen Center in your area. Come in and Experience a few of the key benefits at Garlyn Shelton Temple Volkswagen:
Service, parts, and sales are now at the same location
The experienced, Volkswagen Certified technicians have relocated to the new facility.
We have a newly renovated full service Volkswagen shop on location.
Thanks for considering us for your next new or pre-owned Volkswagen. We’re here to make sure you have a good time purchasing and owning your Volkswagen. Call any of your Volkswagen departments by dialing 254-771-0128. Remember, one number and one location for all your Volkswagen sales, parts, and service needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 44 reviews
December 21, 2011
Drive to Temple or Austin if you need service on your VW. I took my CC down for the 30,000 mile service. I picked up my vehicle 5 days later. The service writer was nice enough, but he was dipping and spitti I took my CC down for the 30,000 mile service. I picked up my vehicle 5 days later. The service writer was nice enough, but he was dipping and spitting in the trash can while he was taking down my information. DON'T take your vehicle to them. Its with the extra dive to Temple or Austin for better service. More
by pizzaman4225
Employees Worked With
Kyle
December 06, 2011
The service department is horrible. They get a few points for having courteous people on staff who apologized profusely for everyone else who doesn't know how to do their job. Our car sat there for 2 ful for having courteous people on staff who apologized profusely for everyone else who doesn't know how to do their job. Our car sat there for 2 full work days before they even touched it. When they finally called us to tell us it was done, we drove the 45 minutes from Waco to Temple just to find that our car had trouble starting! They had done the planned work then failed to check to see if that fixed the original problem. No refund offered. Not even an explanation of what the residual problem was so that we could go tell a better (and cheaper) mechanic. We received no more than excuses and crappy service. More
by jbitt
Employees Worked With
service team
October 01, 2011
Went to look at their TDI's talked with a salesman about what one would cost with the options we wanted. He told us an amount and said he would try to find us one. We came back the next day and were told th what one would cost with the options we wanted. He told us an amount and said he would try to find us one. We came back the next day and were told that price was not including the options we wanted even though it was written on the paper that way. They try to game play and keep you tied up sitting there all day and give you the run around so they can pad the sales price. Not cool. More
by Cyntiger
Employees Worked With
General manager
December 16, 2009
The receptionist is quick to transfer you to someone's voice mail so that she does not have to talk to you. When you ask her if there are other VW dealerships in the Central Texas area, she claims to not voice mail so that she does not have to talk to you. When you ask her if there are other VW dealerships in the Central Texas area, she claims to not know, and she refuses to get off her backside and check a phone book to try to provide you with better service. This is even after she knows she is causing her company to lose business. When you leave a voice mail and ask someone to respond to you quickly, it will be 5pm or later before you are called back. This is even the case when you call and leave a message around 8am. I also asked the receptionist if their service department was still VW certified (because the dealership changed hands recently) and she did not know. She was trying to get me off of the phone quickly so she didn't have to answer any more questions, and when I was asking my final question concerning a warrenty work letter I recently received, she hung up on me--without warning. I do not recommend this dealership. Avoid it if possible. More
by erhildreth
Employees Worked With
ReAnne (a phone receiptionist)
