Garlyn Shelton Volkswagen

Awesome Dealership Great customer service. This dealership truly cares about their customers. My sales experience was amazing. I love how this dealership calls after the Great customer service. This dealership truly cares about their customers. My sales experience was amazing. I love how this dealership calls after the sale. The staff is so friendly, very professional, and family oriented. I highly recommend this dealership to everyone. More

Underhanded, shady. The customer service at this location leaves a lot to be desired. The workers in the service shop are particularly unhelpful. Caused personal property The customer service at this location leaves a lot to be desired. The workers in the service shop are particularly unhelpful. Caused personal property damage (broke back tail light), and gave a faulty report on what was wrong with my vehicle. Quoted me at needing almost $2,000 in repairs for faulty drainage tubes. I inspected them independently and found that they were clogged and fixed the issue with a grand total of $0. Very shady business. 0/10 would not recommend. More

Purchased 2 used vehicles Caitlyn, took excellent care of us. We also had some follow-up issues that she helped resolve. She made herself Available and iwas quick to return a Caitlyn, took excellent care of us. We also had some follow-up issues that she helped resolve. She made herself Available and iwas quick to return all of our calls. More

Great customer service This dealership was a pleasure to work withard. Caitlynn and Eric were there to assist us in every way with the new purchase of my 2016 Passau. I This dealership was a pleasure to work withard. Caitlynn and Eric were there to assist us in every way with the new purchase of my 2016 Passau. I owned a Jetta, and everytIme I took it in for maintenance, Sean was such a great help. This is one top notch dealership. GREAT JOB you guys!! More

bad service service manager angry at world when I arrived down hill from then on was told do not like it go some where else so I did ! service manager angry at world when I arrived down hill from then on was told do not like it go some where else so I did ! More

I took my 2001 Beetle to have a handful of different things done to it, the trans flushed, the a/c fixed and the keys programed. They said they would have a loaner car for me but it would be a few days, things done to it, the trans flushed, the a/c fixed and the keys programed. They said they would have a loaner car for me but it would be a few days, I went to the dealership and they had to rent one, that was put on my credit card, the weather was horrible out at the time and the lady at Enterprise said any damages due to weather wouldbe my responcability and sugested I purchase ins. $85.00 for two days....GS didnt reimburse me. When I picked up the car, the a/c wasn't fixed the keys "couldn't be programed because the computers were down" asked me to bring it back at a later date. When I returned at a later time shanty work was done. The a/c was later inspected to find wires pulled taunt and not ran correctly, they lost my power steering cap, the engine cover wasn't bolted down and a pair of pliers were left under it, the dipstick guide was broken, it was a horrible experience over all the car still has a few problems, JD...in the parts department is great, my husband has been doing the work and JD always finds us the right parts. I'm still waiting 3months later for them to callme when the computer comes back up. HMMM... More

This is my 3rd time purchasing a new volkswagen vehicle from this dealership. I am always greeted promptly by the staff. Cleadra was an excellent salesperson as she was very knowledgable in answering any q from this dealership. I am always greeted promptly by the staff. Cleadra was an excellent salesperson as she was very knowledgable in answering any questions I had. Eric, the finance manager and Ronnie, the sales manager, went above and beyond to make sure that I was comfortable in finding a vehicle in my price range. They also made sure that I got the exact color and model that I wanted. The level of service that I received from the sales staff has made me become a loyal customer to the Garlyn Shelton Volkswagen dealership. More

Excellent customer service. Brent was very patient while I test drove cars and made my final decision. Ron was very kind. Excellent dealership! Will return. I test drove cars and made my final decision. Ron was very kind. Excellent dealership! Will return. More

Ronnie is the best! I would never work with any other person! He goes above and beyond to make sure his customers leave very satisfied! He made my dream of owning my first new car come true! Thanks Ro person! He goes above and beyond to make sure his customers leave very satisfied! He made my dream of owning my first new car come true! Thanks Ronnie! More

I was looking for a car for my daughter that would hold its value over time. I had an idea of what I wanted but was not sure if I should buy new or used. Mr. Collins and Ms. Lowe were able to guide me in its value over time. I had an idea of what I wanted but was not sure if I should buy new or used. Mr. Collins and Ms. Lowe were able to guide me in the right direction. They were way more than accommodating to me and my in and out of town schedule. They worked with my inexperienced daughter and made her feel confident about our purchase, that she was getting the very best car EVER! Once we got the car, they took all the time she needed to explain the features and help her set up her preferences to her liking. When she returned for her initial service appointment, they made sure she had a nice loaner so she could get to her college visit. What a fantastic group of folks!!! More