Garlyn Shelton Volkswagen

They are amazing,you do not waste your time.They compare price and I like the work ethic.Come to see them....you going to get what you want.... price and I like the work ethic.Come to see them....you going to get what you want.... More

My husband and I had an excellent experience with this dealership now that it is under new management! We will consider purchasing at this dealership again in the future! Our salesperson was courteous, dealership now that it is under new management! We will consider purchasing at this dealership again in the future! Our salesperson was courteous, efficient and professional! All around 5 star rating! I love my new car!!!! :) More

After 4 visits to have our 2011 Jetta repaired ( 2 visits to a dealer in San Antonio and then 2 visits to Garlyn Shelton, were the car was purchased), our car is still not repaired. It has been two and a ha to a dealer in San Antonio and then 2 visits to Garlyn Shelton, were the car was purchased), our car is still not repaired. It has been two and a half months since we first took the car in for repair. After the past two weeks at Garlyn Shelton, Mike (the service manager) keeps telling they do not know what is wrong, they do not know how to fix the car, and they are waiting for an engineer from VW of America to help them. They promised my daughter a loaner car, when we arrived no loaner car was available. We had to get a rental car on my daughter's credit card. Garlyn Shelton says they will pay the bill--we will see. We finally gave up and traded the Jetta for another VW with less miles. We arrived to pick up the car today and it is not ready, we came back later and the car is dirty, stinks of cigarette smoke, does not have a full tank of gas, does not have appropriate floor mats and we received no orientation on how the car works. We did not accept the car as it was. Now, they are suppose to clean the car, put in the mats, and deliver the car to my daughter in San Antonio. I have NO faith that this is going to happen. Thus far, our daughter has missed three days of work, she has driven from San Antonio twice, we have driven from Waco three times and WE HAVE NO CAR. More

Drive to Temple or Austin if you need service on your VW. I took my CC down for the 30,000 mile service. I picked up my vehicle 5 days later. The service writer was nice enough, but he was dipping and spitti I took my CC down for the 30,000 mile service. I picked up my vehicle 5 days later. The service writer was nice enough, but he was dipping and spitting in the trash can while he was taking down my information. DON'T take your vehicle to them. Its with the extra dive to Temple or Austin for better service. More

The service department is horrible. They get a few points for having courteous people on staff who apologized profusely for everyone else who doesn't know how to do their job. Our car sat there for 2 ful for having courteous people on staff who apologized profusely for everyone else who doesn't know how to do their job. Our car sat there for 2 full work days before they even touched it. When they finally called us to tell us it was done, we drove the 45 minutes from Waco to Temple just to find that our car had trouble starting! They had done the planned work then failed to check to see if that fixed the original problem. No refund offered. Not even an explanation of what the residual problem was so that we could go tell a better (and cheaper) mechanic. We received no more than excuses and crappy service. More

Went to look at their TDI's talked with a salesman about what one would cost with the options we wanted. He told us an amount and said he would try to find us one. We came back the next day and were told th what one would cost with the options we wanted. He told us an amount and said he would try to find us one. We came back the next day and were told that price was not including the options we wanted even though it was written on the paper that way. They try to game play and keep you tied up sitting there all day and give you the run around so they can pad the sales price. Not cool. More

The receptionist is quick to transfer you to someone's voice mail so that she does not have to talk to you. When you ask her if there are other VW dealerships in the Central Texas area, she claims to not voice mail so that she does not have to talk to you. When you ask her if there are other VW dealerships in the Central Texas area, she claims to not know, and she refuses to get off her backside and check a phone book to try to provide you with better service. This is even after she knows she is causing her company to lose business. When you leave a voice mail and ask someone to respond to you quickly, it will be 5pm or later before you are called back. This is even the case when you call and leave a message around 8am. I also asked the receptionist if their service department was still VW certified (because the dealership changed hands recently) and she did not know. She was trying to get me off of the phone quickly so she didn't have to answer any more questions, and when I was asking my final question concerning a warrenty work letter I recently received, she hung up on me--without warning. I do not recommend this dealership. Avoid it if possible. More