Garlyn Shelton Volkswagen

We drove from Dallas to Temple to purchase a special edition jeep at Garlyn Shelton. We communicated during the week with Bob. He was very nice and helpful. We arrived at 9 am on Saturday January 5th edition jeep at Garlyn Shelton. We communicated during the week with Bob. He was very nice and helpful. We arrived at 9 am on Saturday January 5th. The salesperson was Josh, he was very knowledgeable, charismatic and professional. He answered all our questions in detail. This was definitely a pleasant experience and I would recommend the dealership. More

I was looking for a car with good gas mileage lots of room. i did not won't to have someone flowing me around bunging me while i looked knowing did this there. They came out talked said look when you are room. i did not won't to have someone flowing me around bunging me while i looked knowing did this there. They came out talked said look when you are ready to talk let us know. :)) More

THis guy was extremely helpful , he said he would do whatever it took to get his bussiness and he sure did he got us the car we wanted at an excellent price. Very friendly would deffientaly recommend hi whatever it took to get his bussiness and he sure did he got us the car we wanted at an excellent price. Very friendly would deffientaly recommend him to anyone. Great job Antonio Brasher!!!!! More

I have purchased two vehicles (1 new and 1 used) from this dealership in 30 days! Great experience both times! Excellent customer service! I highly recommend Garlyn Shelton Volkswagon! this dealership in 30 days! Great experience both times! Excellent customer service! I highly recommend Garlyn Shelton Volkswagon! More

They are amazing,you do not waste your time.They compare price and I like the work ethic.Come to see them....you going to get what you want.... price and I like the work ethic.Come to see them....you going to get what you want.... More

My husband and I had an excellent experience with this dealership now that it is under new management! We will consider purchasing at this dealership again in the future! Our salesperson was courteous, dealership now that it is under new management! We will consider purchasing at this dealership again in the future! Our salesperson was courteous, efficient and professional! All around 5 star rating! I love my new car!!!! :) More

After 4 visits to have our 2011 Jetta repaired ( 2 visits to a dealer in San Antonio and then 2 visits to Garlyn Shelton, were the car was purchased), our car is still not repaired. It has been two and a ha to a dealer in San Antonio and then 2 visits to Garlyn Shelton, were the car was purchased), our car is still not repaired. It has been two and a half months since we first took the car in for repair. After the past two weeks at Garlyn Shelton, Mike (the service manager) keeps telling they do not know what is wrong, they do not know how to fix the car, and they are waiting for an engineer from VW of America to help them. They promised my daughter a loaner car, when we arrived no loaner car was available. We had to get a rental car on my daughter's credit card. Garlyn Shelton says they will pay the bill--we will see. We finally gave up and traded the Jetta for another VW with less miles. We arrived to pick up the car today and it is not ready, we came back later and the car is dirty, stinks of cigarette smoke, does not have a full tank of gas, does not have appropriate floor mats and we received no orientation on how the car works. We did not accept the car as it was. Now, they are suppose to clean the car, put in the mats, and deliver the car to my daughter in San Antonio. I have NO faith that this is going to happen. Thus far, our daughter has missed three days of work, she has driven from San Antonio twice, we have driven from Waco three times and WE HAVE NO CAR. More

Drive to Temple or Austin if you need service on your VW. I took my CC down for the 30,000 mile service. I picked up my vehicle 5 days later. The service writer was nice enough, but he was dipping and spitti I took my CC down for the 30,000 mile service. I picked up my vehicle 5 days later. The service writer was nice enough, but he was dipping and spitting in the trash can while he was taking down my information. DON'T take your vehicle to them. Its with the extra dive to Temple or Austin for better service. More

The service department is horrible. They get a few points for having courteous people on staff who apologized profusely for everyone else who doesn't know how to do their job. Our car sat there for 2 ful for having courteous people on staff who apologized profusely for everyone else who doesn't know how to do their job. Our car sat there for 2 full work days before they even touched it. When they finally called us to tell us it was done, we drove the 45 minutes from Waco to Temple just to find that our car had trouble starting! They had done the planned work then failed to check to see if that fixed the original problem. No refund offered. Not even an explanation of what the residual problem was so that we could go tell a better (and cheaper) mechanic. We received no more than excuses and crappy service. More

Went to look at their TDI's talked with a salesman about what one would cost with the options we wanted. He told us an amount and said he would try to find us one. We came back the next day and were told th what one would cost with the options we wanted. He told us an amount and said he would try to find us one. We came back the next day and were told that price was not including the options we wanted even though it was written on the paper that way. They try to game play and keep you tied up sitting there all day and give you the run around so they can pad the sales price. Not cool. More