Garlyn Shelton Volkswagen

Everyone at the dealership especially Josh and Dana are extremely helpful and genuinely cares about what you need and want. They went above and beyond helping my family find the perfect car! I will continu extremely helpful and genuinely cares about what you need and want. They went above and beyond helping my family find the perfect car! I will continue doing business here for a very long time. More

They’ll lie to void warranty They will do everything possible, including lie, to void your warranty and stick you with a big bill. Very disappointed in their customer service, thi They will do everything possible, including lie, to void your warranty and stick you with a big bill. Very disappointed in their customer service, this will be the last VW I own. More

Thank you Garlyn SHELTON VW Just want to give a shout out to Garlyn Shelton VW for taking care of my girlfriends VW Beetle when we took it in for repairs. Excellent staff and tha Just want to give a shout out to Garlyn Shelton VW for taking care of my girlfriends VW Beetle when we took it in for repairs. Excellent staff and thank you to Brandon, Ronnie, and Steve for making it all happen!! More

Unprofessional and Rude Very disappointed with the unprofessionalism in their service department. I leased my first Jetta with this VW in Temple and my current Jetta with VW Very disappointed with the unprofessionalism in their service department. I leased my first Jetta with this VW in Temple and my current Jetta with VW in Waco. Living in Nolanville, it is more convenient for me to have service done in Temple. I called in advance and specifically requested to schedule service when I could get a loaner so I could get to work on time and be able to run errands if needed while my car was being serviced. I was assured a loaner would be available for me. When I arrived I was not greeted nicely, the man in the service department was rude and unprofessional, and they had no loaners available for me. He didn't even apologize for the inconvenience or misunderstanding and I now have to reschedule my service appointment. Huge waste of time. In the future I will save myself time in the long run and just drive to Waco. I will never use the service department at this dealership again. More

Awesome Dealership Great customer service. This dealership truly cares about their customers. My sales experience was amazing. I love how this dealership calls after the Great customer service. This dealership truly cares about their customers. My sales experience was amazing. I love how this dealership calls after the sale. The staff is so friendly, very professional, and family oriented. I highly recommend this dealership to everyone. More

Underhanded, shady. The customer service at this location leaves a lot to be desired. The workers in the service shop are particularly unhelpful. Caused personal property The customer service at this location leaves a lot to be desired. The workers in the service shop are particularly unhelpful. Caused personal property damage (broke back tail light), and gave a faulty report on what was wrong with my vehicle. Quoted me at needing almost $2,000 in repairs for faulty drainage tubes. I inspected them independently and found that they were clogged and fixed the issue with a grand total of $0. Very shady business. 0/10 would not recommend. More

Purchased 2 used vehicles Caitlyn, took excellent care of us. We also had some follow-up issues that she helped resolve. She made herself Available and iwas quick to return a Caitlyn, took excellent care of us. We also had some follow-up issues that she helped resolve. She made herself Available and iwas quick to return all of our calls. More

Great customer service This dealership was a pleasure to work withard. Caitlynn and Eric were there to assist us in every way with the new purchase of my 2016 Passau. I This dealership was a pleasure to work withard. Caitlynn and Eric were there to assist us in every way with the new purchase of my 2016 Passau. I owned a Jetta, and everytIme I took it in for maintenance, Sean was such a great help. This is one top notch dealership. GREAT JOB you guys!! More

bad service service manager angry at world when I arrived down hill from then on was told do not like it go some where else so I did ! service manager angry at world when I arrived down hill from then on was told do not like it go some where else so I did ! More

I took my 2001 Beetle to have a handful of different things done to it, the trans flushed, the a/c fixed and the keys programed. They said they would have a loaner car for me but it would be a few days, things done to it, the trans flushed, the a/c fixed and the keys programed. They said they would have a loaner car for me but it would be a few days, I went to the dealership and they had to rent one, that was put on my credit card, the weather was horrible out at the time and the lady at Enterprise said any damages due to weather wouldbe my responcability and sugested I purchase ins. $85.00 for two days....GS didnt reimburse me. When I picked up the car, the a/c wasn't fixed the keys "couldn't be programed because the computers were down" asked me to bring it back at a later date. When I returned at a later time shanty work was done. The a/c was later inspected to find wires pulled taunt and not ran correctly, they lost my power steering cap, the engine cover wasn't bolted down and a pair of pliers were left under it, the dipstick guide was broken, it was a horrible experience over all the car still has a few problems, JD...in the parts department is great, my husband has been doing the work and JD always finds us the right parts. I'm still waiting 3months later for them to callme when the computer comes back up. HMMM... More