Garlyn Shelton Cadillac

Be upfront and honest on how you treat your customers with no hidden agenda.treat your patrons the way that you would like to treated with no hidden agenda.treat your patrons the way that you would like to treated More

Diagnostic reading only! Was told i would be charged $49 over the phone, but when we checked out after declining services we were charged $130! Not to mention the change in attitude in customer once we dec over the phone, but when we checked out after declining services we were charged $130! Not to mention the change in attitude in customer once we decided we wanted a second opinion. More

Every time I go into the dealership I am treated like a person not a number. Staff have taken great care with my Encore . They are truly great great professional staff person not a number. Staff have taken great care with my Encore . They are truly great great professional staff More

Overall working with Garlyn Shelton was a positive experience. Once I was able to speak with Morgan and Matt we were able to get exactly the need I wanted. I did make calls for several days without ge experience. Once I was able to speak with Morgan and Matt we were able to get exactly the need I wanted. I did make calls for several days without getting any return call. Before driving 200 miles I hoped to get all the details of the sale agreed on before driving. More

I would give them five stars but honestly I have had nothing but heartburn from them over a refundable deposit I put down to hold the vehicle. Went in and drove the car it was a Nissan. Salesperson whos nothing but heartburn from them over a refundable deposit I put down to hold the vehicle. Went in and drove the car it was a Nissan. Salesperson whose name I can’t recall was very helpful and the price of the car was reasonable. Put down a refundable deposit because I was waiting on a power of attorney and already had financing. Called the sales guy two days later to tell him I wouldn’t be purchasing because of changes in circumstances. He said he understood and would refund my money. Shortly after I had to fly back to Germany and I got back to Germany and my money wasn’t refunded still. I reached out online and talked to someone who said they would be in touch through email. Never got an email and we have made several attempts to get our money refunded. I left a voicemail for the sales manager and left my credit card number to be refunded on the salesman’s voicemail. My husband has called and emailed and even emailed the charge receipt and bank statement. Very very frustrating not to mention this was charged on a credit card which I am paying interest on something I didn’t purchase. We disputed the charge through the bank but the bank asked for more information so we will have to dispute it again. We have done everything we could to get our money refunded and the dealership keeps blowing us off. Not military friendly that’s for sure. If your military look elsewhere. Super frustrating as this was months ago and we still don’t have our refund. I feel like the salesperson was very experienced and not a low man on the totem pole so really there is no excuse for this. Shop elsewhere or you might be fighting to get a refund as well. We are now talking to JAG on this issue as it looks like we are now headed now this path. Military beware! More

This was me first time to this dealership wa just moved here from Nevada All of the people in the service department were very professional and the waiting room is very nice. I will bring both of my Gmc here from Nevada All of the people in the service department were very professional and the waiting room is very nice. I will bring both of my Gmc and Buick for all of my repairs and services More

Jay Shelton is great! He is very accessible and great to deal with. I have purchased 2 SL's from him and planning for future purchases!!! deal with. I have purchased 2 SL's from him and planning for future purchases!!! More