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Garlyn Shelton Cadillac
Temple, TX
31 Reviews
About Us Thank You For Choosing Garlyn Shelton Cadillac
The team at Garlyn Shelton Cadillac would like to welcome you to our dealership in Temple, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Temple, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Temple count on the high-quality vehicles and services found at Garlyn Shelton Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 31 reviews
November 04, 2021
Very professional and friendly. Had the best experience Very professional and friendly. Had the best experience and less stress deciding if I was doing the right thing. Very professional and friendly. Had the best experience and less stress deciding if I was doing the right thing. More
by Steve.welch52
Employees Worked With
Andy
October 13, 2021
Be careful. Willing to lie and continue to lie to make a sell. Read your purchase agreement first as they will try to add higher APR% without telling you. Willing to screw over military, hopefully will be b sell. Read your purchase agreement first as they will try to add higher APR% without telling you. Willing to screw over military, hopefully will be blacklisted for soldiers so they can’t get taken advantage of. Best of luck More
by sh4991787
Employees Worked With
Ernesto
August 07, 2021
Terrible experience and overall customer service. False advertisement and false contracts. Misleading and not an professional or organized business. I submitted interest in a vehicle and placed a deposit o advertisement and false contracts. Misleading and not an professional or organized business. I submitted interest in a vehicle and placed a deposit on the vehicle before arriving to the dealership. I was informed a salesman by the name of Andy would contact me to provide with more information on the purchasing process. After a full week with no one attempting to contact me, I called the dealership. I left a message for my salesman to call me back. I received a call Matt Gray, who could not remember my name, my location, or anything about which vehicle I was purchasing. After almost two months the vehicle finally arrived to the dealership. Again, I always have to call to get up to date information. After asking for two consecutive day, I finally receive images of the vehicle. I asked about the American Express Car Program. Every question I asked he never had an answer, he always had to go ask someone and return my call. So yes, I ask to speak to that person to save time. I guess that wasn’t the right thing for me to do. I was told I couldn’t used the program because I was purchasing a Cadillac, then I was told the program did not exist, then finally I could use the program and they accept my offer. Finally, I speak with the finance manager Jamie. This the person I would email my information due to my not being comfortable with emailing my personal information to Matt’s personal email account. I speak with Jamie, informed him I would purchase the vehicle under my business and will seek financing with my bank which is Bank of America. He stated I was not able to do my own financing due to the dealership wanted to be in control of everything. But, they will submit my information to Bank of America. Now me and my business banker is completely confused. After, I supply Jamie with my business banker information upon his request. I receive a call from Matt questioning me on “Did you tell Jamie this or that!” My reply was no and you should go speak with Jamie and question him not me and get complete information before calling me back because your confusing me. That was the last straw, I called and spoke to Andy, sales manage. I informed him on the situation and I would like another salesman because of the complete disconnect and failure in to provide a good purchasing experience. He apologize and informed me that I didn’t have to worry about Matt contacting me again. Also, that they would use my bank for financing. Next, I receive a phone call from Chase bank for an application to finance a vehicle. I refuse the process of the application. I also receive an email from Cory, another salesman at the dealership, asking if he could give me a call. I’m completely confused and lost on what’s really going on. My business banker email me asking for information on the purchase so she can approve my application. I return her email and cc Jamie in the email. Now, it’s Saturday I’ve been going back and forth since Wednesday. I receive a call from Marshall, person number five. He informs me that they can’t not sell me the car due to me being out of state. SMH! Then exactly 20mins later, I receive a call from Cory on wanting to help me move forward with purchasing the vehicle. Now, I’m completely warn out! I’ve spoke with five different people and they all have five different stories or information for me. I inform Cory on everything that has happened and he offers assistance by going to the manager above everyone who has contacted me. After three hours I call Cory back and leaves a voicemail. I call Marshall who hasn’t returned my $500 deposit and now states he’s not able to without me providing him with me card information. Now anyone can imagine my trust level and confidence level with anyone that works at this dealership. ZERO! I asked to speak with upper management, of course, they are not available. I asked is it normal procedure for this dealership to produce false advertisement, give false information, mislead customers while making purchases, and refusing to take accountability for their actions. He claimed he understood my frustration. I informed him there was no way possible his statement could be true. So now, my credit has hard inquiries for no reason. And they still have my $500 deposit! And no one is available to speak to me! More
by marlenac52
Employees Worked With
Matt, Andy, Marshall, James, and Cory
January 23, 2021
Diagnostic reading only! Was told i would be charged $49 over the phone, but when we checked out after declining services we were charged $130! Not to mention the change in attitude in customer once we dec over the phone, but when we checked out after declining services we were charged $130! Not to mention the change in attitude in customer once we decided we wanted a second opinion. More
by Veronicamungia1
Employees Worked With
Service technician and mechanic
December 26, 2020
Every time I go into the dealership I am treated like a person not a number. Staff have taken great care with my Encore . They are truly great great professional staff person not a number. Staff have taken great care with my Encore . They are truly great great professional staff More
by SmokyB782
Employees Worked With
N/a
August 02, 2020
Overall working with Garlyn Shelton was a positive experience. Once I was able to speak with Morgan and Matt we were able to get exactly the need I wanted. I did make calls for several days without ge experience. Once I was able to speak with Morgan and Matt we were able to get exactly the need I wanted. I did make calls for several days without getting any return call. Before driving 200 miles I hoped to get all the details of the sale agreed on before driving. More
by Garrett.smith4
Employees Worked With
Matt Gray
July 10, 2020
I would give them five stars but honestly I have had nothing but heartburn from them over a refundable deposit I put down to hold the vehicle. Went in and drove the car it was a Nissan. Salesperson whos nothing but heartburn from them over a refundable deposit I put down to hold the vehicle. Went in and drove the car it was a Nissan. Salesperson whose name I can’t recall was very helpful and the price of the car was reasonable. Put down a refundable deposit because I was waiting on a power of attorney and already had financing. Called the sales guy two days later to tell him I wouldn’t be purchasing because of changes in circumstances. He said he understood and would refund my money. Shortly after I had to fly back to Germany and I got back to Germany and my money wasn’t refunded still. I reached out online and talked to someone who said they would be in touch through email. Never got an email and we have made several attempts to get our money refunded. I left a voicemail for the sales manager and left my credit card number to be refunded on the salesman’s voicemail. My husband has called and emailed and even emailed the charge receipt and bank statement. Very very frustrating not to mention this was charged on a credit card which I am paying interest on something I didn’t purchase. We disputed the charge through the bank but the bank asked for more information so we will have to dispute it again. We have done everything we could to get our money refunded and the dealership keeps blowing us off. Not military friendly that’s for sure. If your military look elsewhere. Super frustrating as this was months ago and we still don’t have our refund. I feel like the salesperson was very experienced and not a low man on the totem pole so really there is no excuse for this. Shop elsewhere or you might be fighting to get a refund as well. We are now talking to JAG on this issue as it looks like we are now headed now this path. Military beware! More
by Mom2mm79
Employees Worked With
Who knows
May 07, 2020
This was me first time to this dealership wa just moved here from Nevada All of the people in the service department were very professional and the waiting room is very nice. I will bring both of my Gmc here from Nevada All of the people in the service department were very professional and the waiting room is very nice. I will bring both of my Gmc and Buick for all of my repairs and services More
by Lauer’s phone
Employees Worked With
A very nice woman
