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Garlyn Shelton Cadillac

Temple, TX

Overview
Reviews
Vehicles
3.7
36 Reviews
About Us Thank You For Choosing Garlyn Shelton Cadillac The team at Garlyn Shelton Cadillac would like to welcome you to our dealership in Temple, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Temple, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Temple count on the high-quality vehicles and services found at Garlyn Shelton Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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5625 S. General Bruce Dr

Temple, TX

76502

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Showing 36 reviews

December 20, 2024

Definitely seem to maintain a very professional dealership. The staff does an excellent job in customer service. More

by AIRPORTAUTOSALESKILLEEN
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David
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December 18, 2024

Harvey was professional, and courteous, and exemplified knowledge of the vehicle we wanted. We highly recommend Harvey to assist you in purchasing your next vehicle. Excellent service. More

by ladykettles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harvey Payne
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Dec 19, 2024 -

Garlyn Shelton Cadillac responded

Thank you for your thoughtful feedback! We’re delighted to hear that Harvey provided you with professional, courteous, and knowledgeable service while assisting with your vehicle purchase. Your recommendation means a lot, and we’re thrilled to know he made your experience excellent. We appreciate your support and look forward to serving you again in the future. Enjoy your new vehicle!

December 17, 2024

Good product but slow and poor communication. Not helpful when buying from out of state. More

by lindybeth88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hannah
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Dec 18, 2024 -

Garlyn Shelton Cadillac responded

Hi Lindy, Thank you for your feedback. We’re glad you’re satisfied with the product and appreciate you bringing your concerns to our attention. We understand that buying from out of state can sometimes present unique challenges, and we strive to make the process as smooth as possible. Your input helps us identify areas for improvement, and we’re always looking for ways to enhance the experience for our customers. If there’s anything further we can assist you with, please don’t hesitate to let us know.

December 03, 2024

Darvon was very helpful Steve helped program my can and he was very helpful. Thank you More

by ANJACK09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve
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Dec 04, 2024 -

Garlyn Shelton Cadillac responded

Thank you for sharing your experience with us! We’re delighted to hear that our team was very helpful during your visit. Providing excellent customer service is always our priority, and it’s great to know we met your expectations. If there’s anything else we can assist you with, don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

November 27, 2024

Salesman Matt and Finance Rep Jamie provided excellent customer service and handled all my needs. I recommend the Garlyn Shelton dealership to my family, friends and colleagues! More

by LOLETE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt, Jamie and Winnie
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Nov 27, 2024 -

Garlyn Shelton Cadillac responded

Hi Lolete, thank you for leaving us and the team such an excellent review and recommendation to come see us!

October 01, 2024

I had a problem with the service department getting my vehicle parts in. They took care of my issue and I am pleased. Failure to communicate will cost you money. More

by William Cottrell
Recommend Dealer
Yes
Employees Worked With
Walt and Jim
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Oct 02, 2024 -

Garlyn Shelton Cadillac responded

Hi William, thank you for taking the time to reach out about your recent visit with our service department. We are always looking for ways to improve ourselves and the experience of our customers and will use your comments here as such.

June 22, 2024

Service department unprofessional, disrespectful~Schemers. Mess with my tire sensor. I WILL NEVER GO BACK! More

by mom2dadhort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walt, Brian Duble
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Jun 24, 2024 -

Garlyn Shelton Cadillac responded

Thank you for bringing this to our attention. We sincerely apologize for the experience you had with our service department. Your feedback is very important to us, and we take these matters seriously. We strive to provide professional and respectful service to all our customers, and it’s clear we fell short in your case. We would like to investigate this issue further to ensure it does not happen again. Since we do not have your contact details, please reach out to us directly at bduble@garlynshelton.com so we can discuss this matter further and make things right. Once again, we apologize for the inconvenience and frustration this has caused you. We appreciate your feedback and hope to have the opportunity to restore your trust in our services.

May 07, 2024

Customer service was great and very informative. I would definitely come back and recommend it More

by BOOMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Guy
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March 18, 2024

Always there when we need you and do a great job of taking care of our car needs! God bless you, Jim Lauer! More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Lauer *****
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February 10, 2024

They told me that I was required to finance the new vehicle through them since I lived so far away from the dealership. I told them to F off! It's my money and I will or will not finance through whom More

by mrencore92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
M Plamer, Brian Duble
Report | Print
Feb 15, 2024 -

Garlyn Shelton Cadillac responded

Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience or frustration that you may have felt during your visit to our dealership. It's important to us that our customers feel completely comfortable and in control of their purchasing decisions, including the financing options available to them. Please know that your feedback is invaluable and has been shared with our team to ensure that our communication and policies are clear and fair, allowing our customers to make the best decisions for their personal circumstances. We believe in providing a transparent and pressure-free environment for all our customers.

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