Back

Gardena Honda - Service Center

Gardena, CA

4.6
1,070 Reviews

1,070 Reviews of Gardena Honda - Service Center

Sort by
October 25, 2024

Overall very nice. Employee said they didn’t have the parts for recall and then they ended up having it. I did not appreciate that confusion More

by JOANNABELTRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name
Oct 25, 2024 -

Gardena Honda responded

Joanna, We apologize for the confusion. It was not our intention to inconvenience you. We appreciate you bringing this to our attention and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

October 25, 2024

There are 2 people at the dealership that standout and go above and beyond for their customers. DJ in sales and Mark in service!! They are both an asset to the dealership and get the job done!! More

by Godnfaith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ and Mark
Oct 28, 2024 -

Gardena Honda responded

We’re thrilled to hear DJ and Mark made such a positive impact on your experience. We appreciate your recognition of their hard work and dedication. Your feedback inspires our team to keep delivering exceptional service! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

October 25, 2024

Mike Garcia from Used Car Department treated us like “Royalty “!!! He was very kind and caring he took good care of us. I really appreciate Mr. Mike Garcia for accommodating us and the great care to att More

by RENEMKENJIVAR16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Garcia- Used Car Department
Oct 28, 2024 -

Gardena Honda responded

We’re thrilled to hear about your positive experience with Mike Garcia. Our team strives to provide exceptional service, and it’s great to know that Mike made you feel valued. We appreciate your kind words and look forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

October 25, 2024

Good customer service. Kept up to date on status of service and if vehicle required extra work. More

by HYAMAGUCHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Oct 28, 2024 -

Gardena Honda responded

Thank you for your fantastic feedback! We're thrilled to hear you appreciated our customer service and communication. Keeping you informed is a priority for us, and we’re glad it made a positive impact on your experience. Looking forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

October 25, 2024

The advisors go above and beyond to make sure they meet your needs and to make sure satisfied with the services they provide More

by MARIA.VELASQUEZ8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Oct 28, 2024 -

Gardena Honda responded

Thanks for the fantastic feedback, Maria! We’re thrilled to hear that our advisors exceeded your expectations. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. Looking forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

October 23, 2024

Before I went I was told all the things my car was going to get service on. When I got there nothing was covered except the oil change. No tire rotation. Nothing. And what was wrong was not covered. Actuall More

by A.ILEANA003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Oct 24, 2024 -

Gardena Honda responded

We appreciate you stopping by with your Honda and we're discouraged to see you drove home dissatisfied. At your convenience, I'd like the opportunity to learn more about what transpired, so we can make sure to address this appropriately. Please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

October 23, 2024

I have come to this dealer to fix my car since I bought it in 2017 and they have always provided top notch service. More

by JANG.WANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
Oct 24, 2024 -

Gardena Honda responded

Thank you for being a loyal customer since 2017! We’re thrilled to hear you’ve consistently received top-notch service. Your support means a lot to us, and we look forward to continuing to serve you in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

October 23, 2024

Had nothing but bad experiences at this dealership in the past but had a good experience with Benny today, who seemed genuinely honest and took the time to review the issues and priorities with me without tr More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Oct 24, 2024 -

Gardena Honda responded

Dee, we’re thrilled to hear about your positive experience with Benny! It's great to know he provided the honest, supportive service you deserve. Thank you for giving us another chance, and we look forward to continuing to improve your experience with us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

October 23, 2024

Great service provided by my advisor! He turned the two previous negative experiences to a very positive one. It is people like him that wins customers back. I praise him for his exceptio More

by Vee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Oct 24, 2024 -

Gardena Honda responded

Thanks for sharing your experience, Vee! We're thrilled to hear about the exceptional service you received from your advisor. It's wonderful to know he turned things around for you. We truly appreciate your kind words and will make sure to recognize his outstanding efforts. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

October 22, 2024

Mike in service! ! He’s the goat, great customer service, always kept it real and he know his stuff, if you have any problem with your car go see Mike and he’ll get yo More

by KANGCHARASOM21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 04, 2024 -

Gardena Honda responded

Mike is awesome and it's no surprise that he takes great care of you. We can't wait to share this positive feedback with him and we can't wait to see you here at your next visit. Hope all is well. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

...
8
...