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Gardena Honda - Service Center

Gardena, CA

4.6
1,517 Reviews
Call Service Center (424) 340-9300

1,517 Reviews of Gardena Honda - Service Center

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November 13, 2024

Called for a recall on my fuel pump, got scheduled and took off of work and drove down to the dealership. The technician tells me that my fuel level needs to be below 50% in order to perform this maintena More

by Ajr182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis
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Nov 14, 2024 -

Gardena Honda responded

Your time is valuable and it's disappointing that it was wasted like this. This is something that should have been communicated to you over the phone and is something we will be addressing with our team. We appreciate you bringing this to our attention and should you like to discuss this in further detail, please call me directly at 424-340-9120. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

November 13, 2024

Was happy this time that the service rep didn't pressure me into buying anything that I didn't really need. More

by HITE0390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'd have to look it up.
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Nov 14, 2024 -

Gardena Honda responded

Thanks for the feedback! We're glad to hear you had a positive experience with our service team. Our goal is to provide helpful support without any pressure. We appreciate your input and look forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

November 13, 2024

The key replacement was the exact one & does not turn on my car like my original key More

by Elena Maldonado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
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Nov 14, 2024 -

Gardena Honda responded

Hi Elena, Thank you for bringing this to our attention. If you're still having this issue, please call me directly at 424-340-9120 and I will be happy to assist you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

November 13, 2024

El servicio es muy bueno son amables con los clientes no tienes que esperar mucho tiempo More

by ANABAIRES17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
Report | Print
Nov 14, 2024 -

Gardena Honda responded

Estamos encantados de saber que tuvo una gran experiencia con nuestro servicio. El compromiso de nuestro equipo con un servicio amigable y eficiente es nuestra principal prioridad y sus comentarios significan mucho para nosotros. Esperamos volver a verte pronto! Saludos, Elizabeth Bernaba Gerente de Relaciones con el Cliente ebarnabie@dwgardenahonda.com

November 13, 2024

Last time they left the car in bad condition, I have to return it for another repair. Every time I go, the same person helps me, no information about prices and if I ask, he gets upset and not friendly. T More

by Latinalex28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know what is the name
Report | Print
Nov 13, 2024 -

Gardena Honda responded

Alex, It's discouraging to read about the lack of service that you receive here. At your convenience, we'd like to learn more about these concerns and who you've been working with, so we can address this appropriately with our team. Please call me directly at 424-340-9120. I look forward to speaking with you soon. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

November 12, 2024

I always have a great experience at Gardena Honda. The employees are always nice and helpful. More

by syarber86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Nov 13, 2024 -

Gardena Honda responded

Thanks for the wonderful feedback! We're thrilled to hear you consistently have a great experience with our team. Providing excellent service is our top priority, and your kind words motivate us to keep it up! Looking forward to seeing you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

November 11, 2024

Good afternoon, Mike on service department was a magnificent person , I would recommend him he was the best and the nicest person ever!!.. Thank you Mike for all your help ,would be coming back and More

by MCASTELLON8929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike , Christian
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Nov 12, 2024 -

Gardena Honda responded

Thank you for sharing your stellar rating! We're happy to hear Mike went above and beyond to ensure a wonderful service experience. We look forward to welcoming you back in the future. Take care! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

November 10, 2024

Advisor was helpful with advice on what and when to do certain maintenance. Checked my car for callbacks and went ahead and made sure it was taken care of More

by Arely ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
Report | Print
Nov 11, 2024 -

Gardena Honda responded

Thank you for choosing Gardena Honda, Arely! We're thrilled to hear your service visit went seamlessly. We look forward to delivering excellent service again in the future. Take care! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

November 10, 2024

My service provider is always great. However, I had a 2:00 appointment and did not leave the dealership until 5:00 pm for an oil change. More

by Brittanybrunson22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know his name
Report | Print
Nov 11, 2024 -

Gardena Honda responded

Brittany, While pleased to see you receive quality service, we're disappointed you didn't receive prompt service. An oil change should not take this long and we appreciate you bringing this to our attention. We'll be sure to address this with our team and should you like to discuss your recent visit further, please feel free to call me directly at 424-340-9120. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

November 09, 2024

I have always been satisfied with the service I receive from Gardena Honda. I've been bringing my 2017 crv there for about four years and I always receive good service. More

by hevelyn621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Nov 11, 2024 -

Gardena Honda responded

Thank you for your fantastic review! We're thrilled to hear that you've consistently had great experiences with your 2017 CR-V. Our team is dedicated to providing top-notch service, and your loyalty means a lot to us. We look forward to seeing you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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