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Gardena Honda - Service Center

Gardena, CA

4.6
911 Reviews

911 Reviews of Gardena Honda - Service Center

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June 01, 2024

Beautiful customer service. Dale in service department was wonderful. Definitely referring people to you loca More

by ARAZELI1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale in service Department
Jun 03, 2024 -

Gardena Honda responded

Thank you, Arazeli, for your kind words about our service department! We're thrilled to hear that Dale provided you with wonderful customer service. We appreciate your support and look forward to any referrals you send our way. Thank you for choosing us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 01, 2024

Oil filter improperly installed, oil spilled all over my driveway and had to tow car to the mechanic, that’s where they found that the cause was the oil filter More

by DARWINV77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike , Alex
Jun 13, 2024 -

Gardena Honda responded

Darwin, We must provide much better service and we're disappointed this happened. While we did send our team to clean up your driveway, this is not something that should have occurred in the first place. We appreciate you bringing this to our attention and we look forward to providing more quality service in the future. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

June 01, 2024

Good service service to take mi home thank you for the service and good atención More

by omaralexisomar@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
Jun 03, 2024 -

Gardena Honda responded

Hello omaralexisomar@yahoo.com, thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service. Providing excellent customer service is always our top priority. We look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 01, 2024

Great customer service at the service dept by Arturo. No pushing or anything to buy other services it felt very organic and pleasant. Thanks again for a great customer service Art! More

by raphaguz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
Jun 03, 2024 -

Gardena Honda responded

Hi raphaguz, thank you for sharing your positive experience with Arturo at our service department! We strive to provide exceptional customer service without any pressure to upsell. We appreciate your feedback and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 31, 2024

Efficient Helpful Professional Updates good Explanations good Phone rep/floor rep/mechanics/accounting/ Checkout/release all good More

by ilvmyvet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory-excellent
Jun 03, 2024 -

Gardena Honda responded

Thank you so much for the kind words, ilvmyvet! We are thrilled to hear that you found our team efficient, helpful, and professional. We strive to provide top-notch service across all departments, and we're glad that your experience reflected that. We appreciate your feedback! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 31, 2024

Christian is the best! He always tries to fix my car issues and has the best customer service. More

by LYANG1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian in service department
Jun 03, 2024 -

Gardena Honda responded

Thank you so much for the glowing review, LYANG1219! We are thrilled to hear that Christian provided you with excellent service and resolved your car issues. We will be sure to pass along your kind words to him. We appreciate your feedback and look forward to serving you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 31, 2024

Oil change was done poorly received the car back and drove it about 20 miles until I realized it smelled a lot like oil. The oil cap wants out back on. I went back to get it redone. Once back on the fre More

by CT0910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Art
Jun 11, 2024 -

Gardena Honda responded

Providing quality and accurate service is very important, which is why this is extremely discouraging to read. At your convenience, I'd like to learn more about this, so we can address this with our service team. Please call me directly at 424-340-9120. I hope to hear from you soon. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

May 30, 2024

Service Agent, Bruce (? ) assisted me, he was very helpful and worked above and beyond to assist with turning the alarm sensitivity down of my car. More

by SAMMIEBLUE17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce
May 31, 2024 -

Gardena Honda responded

Hi Sammie, thank you for sharing your positive experience with our service agent, Bruce! We're thrilled to hear that he went above and beyond to help you with your car alarm sensitivity. We appreciate your feedback and look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 30, 2024

Very nice people. They follow up pretty consistently that you have an appointment coming up. They are very attentive when you get there. Only issue I have is that I’ve More

by MAIIRVALVERDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Jun 06, 2024 -

Gardena Honda responded

We're disappointed we've been unable to identify this issue with your vehicle. If you're still having this issue, please call me directly at 424-340-9120 and I will be happy to assist you and see what we can do to help get this resolved once and for all. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

May 30, 2024

Dissatisfied about the service in regards to having driven only 2500 miles since purchasing my 2021 HRV. I was charged for major maintenance visit. More

by JAMESBARRETT910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Jun 06, 2024 -

Gardena Honda responded

James, We're disappointed that you are dissatisfied and we appreciate you taking the time to speak with us further about your concerns. Should you have any other concerns in the future or any questions about anything, please feel free to call me directly at 424-340-9120 and I will be happy to assist you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

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