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Gardena Honda - Service Center

Gardena, CA

4.6
1,519 Reviews
Call Service Center (424) 340-9300

1,519 Reviews of Gardena Honda - Service Center

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January 09, 2025

There was a long line but our rep helped get us in and out fast. More

by MYLUV_1320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
Report | Print
Jan 10, 2025 -

Gardena Honda responded

Thanks for the great feedback! We’re thrilled to hear that our team was able to assist you quickly, even with the line. Your satisfaction is our priority, and we appreciate you taking the time to share your experience! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 09, 2025

My Advisor Jairo is amazing. He’s always very helpful and kind. I can always count on him to make sure everything is done correctly. More

by ILUVKARI10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo
Report | Print
Jan 10, 2025 -

Gardena Honda responded

We're thrilled to hear about your positive experience with Jairo. Our team values helpfulness and kindness, and it’s great to know Jairo is making such a difference for you. We appreciate your feedback and look forward to continuing to support you! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 09, 2025

Great customer service Khaed explained in detail what my 2005 Honda Accord needs and was very sympathetic to pocket book concerns . I highly recommend this dealership. More

by b-sherrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khlead
Report | Print
Jan 10, 2025 -

Gardena Honda responded

Thank you for choosing Gardena Honda! We're thrilled to hear our team was able to properly care for your Honda Accord and we look forward to providing you with another stellar visit in the future. Take care! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 09, 2025

Very good service and Will very friendly and excellent attention from him thanks for everything More

by diegoparedescm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WILL
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Jan 10, 2025 -

Gardena Honda responded

Thanks for the wonderful feedback, Diego! We're thrilled to hear you had a great experience with Will. Our team is dedicated to providing excellent service, and your kind words motivate us to keep up the good work. Looking forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 09, 2025

I when in for some service I mention a update on my vehicle and they didn’t fix it I still have this update see the dealer on odometer is kinda bugging to see it More

by MARQUEZAWRY2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jairo
Report | Print
Jan 10, 2025 -

Gardena Honda responded

We're disappointed this update was not addressed. When you have a moment, please call me directly at 424-340-9120, and I will be happy to help get this taken care of, as well as address any other concerns you might have. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 09, 2025

The service took much longer than what was noted in the letter I received. I smelled gas pretty strong when I first picked up the car, but it subsided the next day when I left my windows open for a while. More

by RAANDERSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Baeza
Report | Print
Jan 10, 2025 -

Gardena Honda responded

We appreciate both your patience and your feedback. We look forward to completing services in a more timely manner at your next visit and if this gas smell returns, please call me directly at 424-340-9120 and I will be glad to set up a time for our team to look at this issue. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 09, 2025

Unprofessional, 4 days to give me a wrong diagnostic trying to charge almost $6,000 for the reparations when my car doesn't have anything wrong only need a calibration I paid $80 in another place where More

by efrainveliz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Guerrero
Report | Print
Jan 10, 2025 -

Gardena Honda responded

Efrain, It's vital we're providing accurate service here and it's discouraging that did not happen. At your convenience, please call me directly at 424-340-9120, as I'd like to learn more about this so we can address this appropriately with our service team. I look forward to hearing from you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 09, 2025

Good but could have used better communication. It took over an hour to get the status of my vehicle when I called More

by DONALDGBROWN55
Recommend Dealer
Yes
Report | Print
Jan 10, 2025 -

Gardena Honda responded

Donald, It's important we're providing quality communication and it's disappointing it took this long to get the status of your vehicle. I'd like to learn more about when you called and what caused this delay. At your convenience, please call me directly at 424-340-9120. I look forward to speaking with you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 08, 2025

ALL Staff is always friendly and courteous. They are very kind in applying discounts coupons/promotions to qualifying services our vehicles need. More

by CCARDENAS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Report | Print
Jan 09, 2025 -

Gardena Honda responded

We're thrilled to hear you had a great experience with our team. We always strive to provide friendly service and ensure our customers benefit from our promotions. Your support means a lot to us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 08, 2025

Dale was very informative and positive about Honda and it's service. I appreciate him as an advisor. More

by ct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Cockerille
Report | Print
Jan 09, 2025 -

Gardena Honda responded

CT, thank you for your fantastic review! We’re thrilled to hear that Dale provided you with informative and positive service. We’re lucky to have him on our team, and your appreciation means a lot to us. Looking forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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