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Gardena Honda - Service Center

Gardena, CA

4.7
624 Reviews
Call Service Center (424) 340-9300

624 Reviews of Gardena Honda - Service Center

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May 20, 2024

Some of the personal that work as the customer service team can be very nice More

by bettyr84.br
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted
Report | Print
May 21, 2024 -

Gardena Honda responded

Betty, We appreciate both your business and your feedback. We see you left just a 3-star rating. If you have experienced any issues here and would like the opportunity to discuss them, please call me directly at 424-340-9120. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

Helpful
May 20, 2024

Art was very professional and I appreciated that. Art went over the RO in detail with me to be sure I knew what actions were taken . More

by JOSEPH_NAYLORII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
Report | Print
May 21, 2024 -

Gardena Honda responded

Joseph, we're thrilled to hear that you had such a positive experience with Art! Providing thorough explanations and ensuring our customers are informed is a top priority for us. Thank you for taking the time to share your feedback, we truly appreciate it. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Helpful 1
May 19, 2024

THE coffee machine broke down. No water for drinking. The new building seems very attrective and appealing I really enkoy sitting there waiting for my car. More

by JKSUTANTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
IForgottenalready
Report | Print
May 29, 2024 -

Gardena Honda responded

We're happy to see you like our new and improved facility and we will make sure we have coffee and water for you and all of our guests at your next visit. We appreciate both your business and your feedback and we look forward to working together again in the future. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

Helpful
May 19, 2024

I arrived at 730am no appt, I was attended to within minutes, Arturo the service advisor was very professional, he told me it would take a couple hours and it did to diagnose.unfortunately the part m More

by Ida ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
Report | Print
May 20, 2024 -

Gardena Honda responded

Hi Ida, thank you for sharing your experience with us! We're thrilled to hear that Arturo provided you with professional and efficient service. We appreciate your patience with the back-ordered part and are glad that Arturo kept you informed throughout the process. We look forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Helpful
May 19, 2024

Very Professional, Friendly , Fair and caring staff. Art and Christian are very good and honest service technicians. More

by DHAMILTON0621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art and Christian
Report | Print
May 20, 2024 -

Gardena Honda responded

Thank you for your kind words, Dhamilton0621! We're thrilled to hear that you had such a positive experience with our staff, especially Art and Christian. Providing professional and honest service is always our top priority. We appreciate your feedback and look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Helpful
May 19, 2024

Service appt was easy to make, service rep. diagnosed a problem I had with my car, fixed it and now my car runs better and uses less gas. More

by PALACIOSVT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sorry, don't remember
Report | Print
May 20, 2024 -

Gardena Honda responded

Hi Palacios, thank you for taking the time to share your experience with us. We're thrilled to hear that your service appointment was seamless and that your car is running better! We strive to provide top-notch service and are glad we could help improve your vehicle's performance. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Helpful
May 18, 2024

The people there are very nice and helpful and show good hospitality to their customers More

by MICHAELBONNER816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
Report | Print
May 20, 2024 -

Gardena Honda responded

Hi Michael, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent customer service is our top priority, and we're glad it shone through during your visit. We appreciate your feedback and hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Helpful
May 18, 2024

Nice service professional. Alexis is pretty cool. I request him every time I have to have a service done. Nothing personal, but I hope not to see him often because who wants More

by KARENMAILTOO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
May 20, 2024 -

Gardena Honda responded

Hi Karen! Thank you so much for your kind words about Alexis and our service. We're thrilled to hear that you've had a great experience with us. We understand that visiting the dealership isn't always ideal, but we're here to make it as smooth and efficient as possible for you! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Helpful
May 18, 2024

Great customer service very attentive and always love Jairos give customer service at 100 percent More

by Rosekiki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo
Report | Print
May 20, 2024 -

Gardena Honda responded

Rosekiki, thank you for your kind words! We are thrilled to hear that you had a positive experience with our team, especially with Jairos. Providing excellent customer service is our top priority, and we are glad to hear that it shows. We appreciate your feedback and hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Helpful
May 18, 2024

A TIMELY update would be appreciated. It's been 2 days since an update. I would like a DAILY update. More

by PMARTIN7859
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Report | Print
May 20, 2024 -

Gardena Honda responded

Thank you for bringing this to our attention. If you're still waiting on an update, please contact me at your earliest convenience and I'll be glad to provide you with one. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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