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Gardena Honda - Service Center

Gardena, CA

4.7
635 Reviews
Call Service Center (424) 340-9300

635 Reviews of Gardena Honda - Service Center

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May 27, 2024

After having an issue with my initial visit the team took the time to make the requested services in addition to completing a warranty repair. Definitely made up for the past experience. I appreciate Hailey More

by CBELTRA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale/Ana/Hailey
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Jun 11, 2024 -

Gardena Honda responded

We appreciate you bringing your concerns to our attention and we're glad we were able to help address them. Thank you for updating your review and please let us know should you need anything else. We're here to help. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Helpful
May 26, 2024

At Gardena Honda i met Benny he’s actually a wonderful person. He helped me with what I needed. And was so polite, he did everything possible to get my car ready soon as possible. And make sure all my par More

by Liliananm235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Nguyen
Report | Print
May 28, 2024 -

Gardena Honda responded

Hi Liliananm235, thank you for sharing your positive experience at Gardena Honda with Benny! We're thrilled to hear that he provided you with excellent service and made sure everything was taken care of promptly. We appreciate your feedback and look forward to welcoming you back in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Helpful
May 26, 2024

Friendly, courteous staff. Good work in a timely manner. Appreciate text reminders. Kind of expensive but happy with work. More

by lucille.chacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember. All staff nice.
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May 28, 2024 -

Gardena Honda responded

Hi Lucille, thank you for your feedback! We're glad to hear that you found our staff friendly and appreciated the timely service. We understand your concern about pricing and will continue to strive for great value. We hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Helpful
May 26, 2024

The setting of the dealership is very calm and quiet and clean atmosphere. The employee that helped me with my car appointment was very knowledgeable and helpful. More

by C.LIZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
May 28, 2024 -

Gardena Honda responded

Hi C.LIZZ, thank you for sharing your positive experience at our dealership. We're glad to hear that you enjoyed the calm and clean atmosphere, as well as the helpful service from our employee. We strive to provide excellent customer service and we appreciate your feedback. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Helpful
May 25, 2024

Michael was very helpful getting me the car I wanted and made sure I was happy with my purchase. More

by LALITALEWIS
Recommend Dealer
Yes
Employees Worked With
Michael V
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May 28, 2024 -

Gardena Honda responded

Hi LALITALEWIS, thank you for sharing your positive experience with Michael! We're thrilled to hear that he provided excellent service and helped you find the perfect car. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Helpful
May 25, 2024

Agent did not listen to customer needs. No follow up on prices request on tires. More

by ERNIOROZCO38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dale Cockerille
Report | Print
May 30, 2024 -

Gardena Honda responded

We appreciate the opportunity to earn your business and your taking the time to share your experience. We're disappointed we fell short of expectations and would like the opportunity to speak with you about this further and assist in any way possible. At your convenience, please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

Helpful
May 24, 2024

The service center has been great. Sales not so much. They give false promises and don’t respond. More

by DIANELLIE.ARMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
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May 28, 2024 -

Gardena Honda responded

Dianellie, While pleased to see you receive 5-star service from our service department, we're disappointed the same can't be said about your experience with our sales team. If you'd like to discuss any issues you've faced with them, please call me directly at 424-340-9120. I'm here to help. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

Helpful
May 24, 2024

I like the service. Management is Considerate of your needs. Office staff is considerate. Customer-friendly. More

by MRSMYERS2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo
Report | Print
May 28, 2024 -

Gardena Honda responded

Hi MRSMYERS2001, thank you for your positive feedback! We're glad to hear that you had a great experience with our management team and office staff. We strive to be customer-friendly and considerate of your needs. We appreciate your support and hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Helpful
May 24, 2024

I was in and out for my service! Great customer service! And love the snacks in their waiting area lol ! More

by LIIZZETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot the name
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May 28, 2024 -

Gardena Honda responded

Hi Liizzett! Thank you so much for the awesome review! We're thrilled to hear that you had a positive experience at our establishment. We strive to provide top-notch customer service and a comfortable environment for all our guests. We appreciate your feedback and hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Helpful
May 24, 2024

Customer service is always the best. Service manager always reminds me of my recommendation. Would definitely recommend More

by SMACK69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
May 28, 2024 -

Gardena Honda responded

Hi SMACK69, thank you for the kind words! We're thrilled to hear that you had a positive experience with our customer service team and service manager. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Helpful
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