Gardena Honda - Service Center
Gardena, CA
1,552 Reviews of Gardena Honda - Service Center
My appointment was at 9:30 to check what’s. Need to be done for “emissions system problem” that’s showing on the screen. Agent said 2 hours to do diagnostic testing. I told him specifically I n Need to be done for “emissions system problem” that’s showing on the screen. Agent said 2 hours to do diagnostic testing. I told him specifically I need to be out of there by 1pm as I have to pick up my son.. 2 hours went, no call, so by 1pm I went to see the agent. Stated they just diagnosed the problem “engine coolant temperature sensor “, that maintenance is checking if they have the parts & how much. Really it took all this time to see the car? What’s the point of an appointment. Then the agent said it should be done by 3 pm. He did offer a loaner that I can return by the next day, but I have things I have to do the next day. In the meantime, I have to make arrangements for someone to pick up my son. When I reminded him at 3:30, he jump out of his seat like he forgot all about my car. I didn’t get out of the dealership till 4pm Then he made it sound like they were doing me a favor by making sure my car doesn’t overheat when I drive it. SEVEN, 7 hours of waiting. Ridiculous! What a hassle! More
Very reliable dealership and friendly service representative that keep you tuned on what's going on with your vehicle and recommendations on keeping your vehicle performing at the very best level representative that keep you tuned on what's going on with your vehicle and recommendations on keeping your vehicle performing at the very best level Keep up the excellent customer service More
They took my car early, gave me a time quote and exceeded that expectation by finishing early. I appreciate that. I know they have a lot of cars but when you can time it out to where your customers feel like that expectation by finishing early. I appreciate that. I know they have a lot of cars but when you can time it out to where your customers feel like they can get their car back in a timely manner, that goes a long way. I’ll likely be back here because it isint much more effort for me to come to Gardena when I’m used to waiting 3 hours at DTLA Honda. Thanks guys. More
I am grateful to Gardena Honda for their exceptional aftercare customer car service department’s and their comfortable customer lounge where I can enjoy a cup of coffee. aftercare customer car service department’s and their comfortable customer lounge where I can enjoy a cup of coffee. More