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Gardena Honda - Service Center

Gardena, CA

4.6
1,555 Reviews
Call Service Center (424) 340-9300

1,555 Reviews of Gardena Honda - Service Center

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March 23, 2025

I love how welcoming and respectful Dale is. He is very very nice and gave me more than enough information about what was being done to my car while it was being worked on. He also kept me updat More

by samaiya lucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
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Mar 24, 2025 -

Gardena Honda responded

Samaiya, thank you for your fantastic review! We're thrilled to hear about your positive experience with Dale. Our team prides itself on transparency and respect, and it’s great to know that Dale exceeded your expectations. We look forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

March 23, 2025

Service rep was good at explaining what service and repairs were to be performed as well as final costs. Facility was clean. Wait time was good. Service shuttle was offered for free but arrival time w More

by Ghaddad
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
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Mar 24, 2025 -

Gardena Honda responded

We're happy that overall you had a quality experience. We appreciate the heads-up regarding the shuttle. We'll make sure to do a better job of keeping it on schedule so guests aren't inconvenienced like this. We hope that your Honda is treating you well and we look forward to providing you with a 5-star experience at your next visit. See you then. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

Mar 24, 2025 -

Gardena Honda responded

Thanks for your feedback, Ghaddad! We’re glad you had a positive experience with our service rep and facility. We apologize for the shuttle delays and appreciate your patience. Your insights help us improve, and we hope to provide an even better experience next time! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

March 22, 2025

Always fast service! The employees are super nice and informative definitely will recommend to others. More

by Yuliana Estrada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Guerrero
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Mar 24, 2025 -

Gardena Honda responded

Yuliana, thanks for your fantastic review! We're thrilled to hear you experienced our quick service and friendly team. Your recommendation means a lot to us, and we can't wait to welcome you back soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

March 22, 2025

After service most times when car is put back together. There is always something not put back right or at all.. clips ,pins, screws etc .. More

by Brotha D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis
Report | Print
Mar 24, 2025 -

Gardena Honda responded

It's important your vehicle is returned to you with these items put back where they were originally. This is something we will be addressing with our service team and should you like to discuss this or anything else further, please call me directly at 424-340-2190. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

March 21, 2025

I was grateful to have Jairo Baeza helping me with the service on my CRV. More

by ROBERTTHOMAS301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Baeza
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Mar 24, 2025 -

Gardena Honda responded

Thanks for the fantastic feedback, Robert! We're thrilled to hear that Jairo provided you with excellent service for your CRV. Your satisfaction is our priority, and we appreciate you taking the time to share your experience! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

March 21, 2025

They provide great customer service and are very helpful when I bring in a car for service More

by Almendaresmonica58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Guerrero
Report | Print
Mar 24, 2025 -

Gardena Honda responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our customer service team. Your satisfaction is our priority, and we look forward to continuing to assist you with your car service needs! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

March 20, 2025

Overall, it's good. The waiting room updates and not using Uber to shuttle customers. Not good, finding out part of the service recommendation was in error. wasn't an ac More

by MANIPOOL
Recommend Dealer
Yes
Employees Worked With
Chris?
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Mar 20, 2025 -

Gardena Honda responded

We appreciate your feedback, as it allows us to better serve our guests. Should you like to discuss any of these recommendations further, please feel free to call me directly at 424-340-9120. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

March 20, 2025

Was mislead on the about the service would cost. The price was over double what I thought it would be More

by Eric.Nomura89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
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Mar 20, 2025 -

Gardena Honda responded

Eric, Transparency is very important to us here, which is why we're disappointed to see that services were much more than you thought they'd be. When you have a moment, I'd like to learn more about what you were told regarding the cost. Please call me directly at 424-340-9120. I look forward to hearing from you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Mar 20, 2025 -

Eric.Nomura89 responded

I went in for an oil change and was quoted $150. It was suggested i get a brake fluid change at which point I was told there was a special for $199. I was under the impression both were for $99 as this was a “special” There was no special at all as I was charged $150 and $199! Not happy about that at all!!

March 20, 2025

Very well mannered services excellent I would love to get another car just a wonderful place to go More

by Sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All of them Oscar Lori
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Mar 21, 2025 -

Gardena Honda responded

Thank you, Sheila! We're thrilled to hear you had a wonderful experience with us. Our team strives to provide excellent service, and we can’t wait to assist you with your next car purchase. Your kind words mean a lot! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

March 20, 2025

I’m satisfied that you are taking Care on my Honda CRV I will continue using Your service More

by Patricia Márquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Mar 21, 2025 -

Gardena Honda responded

Patricia, thank you for your kind words! We're thrilled to hear you're satisfied with our service for your Honda CRV. We appreciate your trust and look forward to continuing to take great care of your vehicle! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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