Gardena Honda

I wanted to take a moment to share feedback from my recent visit to Gardena Honda. When I arrived, I was greeted and assisted by Valerie. She was absolutely great—checked me in quickly, and was very recent visit to Gardena Honda. When I arrived, I was greeted and assisted by Valerie. She was absolutely great—checked me in quickly, and was very kind, professional, and friendly. She made the process smooth and pleasant. When my service was complete, I returned to her, and again, she was super professional and provided me with my paperwork so I could check out with the cashiers. Unfortunately, my experience at the cashier station was not on par with the level of service I’ve consistently received at Gardena Honda. There were two ladies at the cashier desk, and I was the only customer waiting to be assisted. Neither acknowledged me at all. I gave it a minute, assuming they might be wrapping up a work-related conversation. However, after standing there for a couple of minutes, I realized their conversation was personal—one of them sounded super irritated and was venting to the other about a customer issue. At that point, I politely interrupted and asked if they could assist me. One of them apologized and proceeded to help me, while the other continued to stare at me with what felt like clear irritation the entire time. This was surprising and disappointing, especially since everyone at Gardena Honda has always been so professional and welcoming. I genuinely did not expect this experience. Thank you for taking the time to read this—I appreciate the great service I usually receive and hope this feedback helps to maintain the high standards your team is known for. More

Qualit control is poor in service. I try to get my car fix correctly the first time I'm keep on getting different answer I try to get my car fix correctly the first time I'm keep on getting different answer More

My salesman was pleasant to work with, Knowledgeable and personable. After some negotiating, I spoke with a floor manager who could definitely work on his customer service skills. It’s not what he was sayin personable. After some negotiating, I spoke with a floor manager who could definitely work on his customer service skills. It’s not what he was saying, but how he said it. A condescending tone isn’t the best thing to have with a customer. Also, I never discussed a down payment before meeting with the finance department, but someone, possibly a floor manager, put down a $2,000 down payment amount on my paperwork and the finance agent had to redo my paperwork because I was not leaving a down payment, I had a trade in instead. The redo didn’t take long, mostly inconvenient for the finance guy, and could have potentially messed with my approval, but I wasn’t worried about that. Why is anyone adding any amount in the first place when I never discussed a down payment? Anyway, my experience could have definitely been better, but it wasn’t horrible. Had a much better experience at a different Honda dealer, but the Gardena dealer is local and I always take my car to get serviced there. More

We had a grate test drive and they helped us out a lot and even bought our car and payed it off and even bought our car and payed it off More

Our salesperson, Mariano, was very helpful and communicative. We’re happy with our lease car. communicative. We’re happy with our lease car. More

Very professional and knowledgeable. Extremely nice and straight forward I will refer the next person who needs a car to honda! Extremely nice and straight forward I will refer the next person who needs a car to honda! More

Upfront and no runaround's They were very willing to negotiate a reasonable price on the car we wanted. negotiate a reasonable price on the car we wanted. More

Vey informative and honest, friendly and helpful He goes above and beyond my expectations Thanks above and beyond my expectations Thanks More

Benny Very friendly always. He was so thorough in keeping me posted regarding my car. I feel it went beyond the call of duty. Checking out everyone so kind and friendly. He was so thorough in keeping me posted regarding my car. I feel it went beyond the call of duty. Checking out everyone so kind and friendly. More

Leo made buying my lease out such a great experience I will definitely be referring friends and family to him for any future Honda car purchase or if I ever want to get a new car again I will be going bac will definitely be referring friends and family to him for any future Honda car purchase or if I ever want to get a new car again I will be going back to Leo thank you More