Gardena Honda

JONATHAN.JJ.CHOY responded

Hello Elizabeth, I tried calling the number listed but it wouldn't take my call. There are few things that have been eating at me since my purchase.  The first and biggest issue is the pricing.  When Tyler quoted me the listed price, he told me $12,988.  I saw the listing in AutoTrader at $10,888 and showed him.  He told me, after talking to the manager, that it doesn't take into account some discounts and fees that are not. I also asked about how easy it is to install a rear-back up camera and he indicated that it's really easy to do and relatively cheap, possibly $50 to $100 at most.  Come to find out, the cameras that are available (even through Amazon) run $100 to $200 with $300 installation charges. He also told me and said he would use the Auto Trader listing (which I made a screenshot of and texted it to him) it to "fight hard" for a deal.  We landed on a price of $11K "out the door" which brought the car price down to $9,850.  I thought I had a good deal thinking I was getting a low mileage car in good condition.  I later found the car on your website with a listing of $10,988.  I should've taken a screen shot of it but if it was listed at $12,988 (per Tyler's text), why would the listing price be $10,988 on AutoTrader and listed at the same price on your website?   My presumptions about the car's condition was based on my interaction with Tyler when I asked about any damages to the car, "The front and back bumper/fender look like nothing has happened."  While I take some responsibility in inspecting the car upon purchase, I don't believe he was fully transparent as to the damage.  Perhaps I was in the wrong to trust and take what he said at face value. When we came to see the vehicle that Saturday morning, it was raining and because we were trying to inspect the vehicle in the rain, we rushed through and didn't see the damage on the front right bumper, big scratch on the left rear bumper and other large flaws (driver's side rear view mirror), the dried out weatherstripping in all 4 windows (which I've already replaced). It was difficult to see the car's condition with all the water on the car as well.  I also asked if the previous owner was a smoker as the smell was covered by some type of air freshener but he didn't know. Now that the air freshener has dissipated, the car smells like smoke and my entire family is very sensitive to smoke.  I just spent $650 on fixing an axle leak and $150 on a second key FOB and will now need to spent another few hundred on a complete interior detail to get rid of the smoke.  So now, with all the unforeseen expenses, I'm now regretting purchasing the car from Gardena. What started as a positive experience has taken a downturn to say the least.  I know I purchased the car "as-is" but I also don't feel like Tyler and GH were also being completely upfront.  Thanks for taking the time to read my response and if there's anything you or GH can help with how I'm feeling, I'm happy to discuss this with you.  

Gardena Honda responded

Jonathan, Transparency during the car-buying process is very important, which is why we're disappointed to read this. We'd like to learn more about which additional repairs were needed when you have a moment to speak. Please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

Gardena Honda responded

Ryan, Thank you for taking the time to speak with me about your experience. We appreciate you updating your review and I'm here to help should you need anything else. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

Gardena Honda responded

Oscar, thank you for trusting us with your vehicle! We're thrilled to hear about your positive experience and glad we could exceed your expectations. Our team is dedicated to providing transparent and reliable service. We appreciate your feedback and look forward to seeing you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

Thanks for the awesome feedback, Kevin! We're thrilled to hear you had a great experience with Benny during your oil change. We appreciate your support and look forward to serving you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

We’re thrilled to hear you had such a great experience with our team. Providing top-notch customer service is our priority, and your feedback means a lot to us. We look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

We’re thrilled to hear about your fantastic experience with Hayden! It’s great to know you’re enjoying your new 2025 Honda Pilot Sport. Thank you for sharing your feedback, and we look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

We’re thrilled to hear about your fantastic experience with Hayden! It’s great to know you’re enjoying your new 2025 Honda Pilot Sport. Thank you for sharing your feedback, and we look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

We're thrilled to hear about your positive experience with Chris. Our team strives to provide excellent service, and it's wonderful to know we met your expectations. Your feedback encourages us to keep up the great work! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

Thank you for your fantastic review! We're thrilled to hear that you felt our commitment to customer care at every step. Your satisfaction is our top priority, and we appreciate your kind words about our service. Looking forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

Nos alegra mucho saber que tuvo una experiencia tan positiva con nuestro equipo. Sus amables palabras nos motivan a seguir brindándole un servicio y una comodidad de primera. Esperamos darle la bienvenida pronto! Atentamente, Elizabeth Bernaba Gerente de Relaciones con el Cliente ebarnabie@dwgardenahonda.com