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65 Reviews of Garden State Honda - Service Center
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April 20, 2015
Lorenzo is very friendly and helpful. I highly recommend you speak to him when you decide to buy or lease a car! Thank you Lorenzo! is very friendly and helpful. I highly recommend you speak to him when you decide to buy or lease a car! Thank you Lorenzo! More
by redrose
Employees Worked With
Lorenzo Perez
March 19, 2015
Great Service!!!! Overall experience was great! Both gentlemen had knowledge in their field of work. They both worked in a timely fashion. They were friendly but most o Overall experience was great! Both gentlemen had knowledge in their field of work. They both worked in a timely fashion. They were friendly but most of all patient!!!!!! Thank you ! More
by Elboy
Employees Worked With
Lorenzo Perez
January 31, 2015
Good Service Dept. They made it right for me. I will recommend them. Had an issue with a recall they were very helpful. Thank you Julio Cartagena They made it right for me. I will recommend them. Had an issue with a recall they were very helpful. Thank you Julio Cartagena More
by gasper
October 27, 2014
Praise to Garden State Honda / Passaic Sales & Service I was a LOYAL Toyota owner until I purchased my 2013 Honda Accord. Lydia Torres/Sales was superb & I couldn't give a higher recommendation for anyone I was a LOYAL Toyota owner until I purchased my 2013 Honda Accord. Lydia Torres/Sales was superb & I couldn't give a higher recommendation for anyone contemplating a purchase. Passaic Service Team: Unlike my prior experience, I have received excellent service from the Passaic location. I wrote a letter commending one of the girls (Samantha) for her exceptional customer service. As a rule, you don't see this type customer service any more. These folks go out of their way to accommodate you. When you receive good service, you want to go back. Accolades to the sales and service staff @ Garden State. More
by Janice815
Employees Worked With
Ken Hoenig, Samantha Yosco , Wayne Hall, Elaine Lewis, Lydia Torres
June 24, 2014
Great service My service adviser is second-to-none! Always friendly and patient (and dealing with me , that is saying something!) Would most definitely recommend h My service adviser is second-to-none! Always friendly and patient (and dealing with me , that is saying something!) Would most definitely recommend having their Honda serviced in that facility. More
by yaakrabs
Employees Worked With
Daniel Osorio
April 23, 2014
service center review I am very thankful to Julio Cartagena for his quick reply. Will continue servicing my vehicle at this location. I will also recommend this location t I am very thankful to Julio Cartagena for his quick reply. Will continue servicing my vehicle at this location. I will also recommend this location to friends and family. More
by jasonurena
April 21, 2014
Horrible service would not honor Honda warranty I took my 2012 Honda Accord for an oil change back in Feb and they said i needed tire rotation which i said yes to. 1 day later i noticed that they le I took my 2012 Honda Accord for an oil change back in Feb and they said i needed tire rotation which i said yes to. 1 day later i noticed that they left one lug out so I had to go back to the dealer and for something that was their mistake i ended up waiting 1 hour and 30 minutes. But that was not the all I went this week on 4/17/14 because my car had bad wheel bearings which are covered by Honda for up to 60,000 miles and they said that my rim was bent and because of that they would not fix the bearings and told me to call my insurance company or pay for the repairs. My car was never in a masive collition for the rim to be bent and my steering wheel was not shimying at all. Long story short I went to another Honda dealer and everything was fixed through the warranty and there was no bent rim like they said. Please people be aware of this service center they want you to pay for things that your warranty covers. Horrible costumer service will not recommend at all. More
by Reg
Employees Worked With
Andrew Brown
March 12, 2014
Unreliable service. Went for tire rotation. Service personnel didn't perform tire rotation. Went back to complaint and manager (woman) was arguing with me that it was performed even though it was visib personnel didn't perform tire rotation. Went back to complaint and manager (woman) was arguing with me that it was performed even though it was visible that I was right. I had a flat tire before this incident and was able to tell that the tire was in the same place after “rotation”. Since flat tire wasn't fixed at the dealership she dismissed the fact that they didn't do the work. Would not recommend to anybody, and won’t go there ever again. Don’t get fooled by these dishonest people. More
by tailor29
January 17, 2014
Great customer service! Johan-was very professional, kind and helpful throughout the whole process of buying my car.He-was-very-great , caring, and friendly. Although-I-had-to-go-back-to-Honda-for-a-mis kind and helpful throughout the whole process of buying my car.He-was-very-great , caring, and friendly. Although-I-had-to-go-back-to-Honda-for-a-mistake-Finance-Department-made, Emmauel-was--able-to-help-me-save-from-making-the-first-payment-of-my-new-vehicle-by-having-Garden-State-Honda-make-the-first-payment. Emannuel-&-Johan-were-very-Helpful-and-Friendly.-Garden-State-Honda-are-very-lucky-to-have-Employees-Like-Them! Thanks-For-All-your-Help!!! More
by WidnellyR
Employees Worked With
Emmanuel "Manny" Anziani, Johan Payero
January 15, 2014
From the moment I made my appointment with the Service department I received five star service. The parts were ordered in advance, my car was taken by the service valet. I was greeted by the Manager, and department I received five star service. The parts were ordered in advance, my car was taken by the service valet. I was greeted by the Manager, and introduced to the associate who would be helping me; Natasha Nedd. She took great care to help me with my paperwork, show me to customer waiting area and make sure I had something to eat and some coffee to hold me over. The staff was accommodating, efficient and accurately estimated the amount of time it would take to install my roof rack/rails. When my car was ready, Natasha came to pick me up in the wait area, gave me her email in case I ever needed to reach her for any work to be done on my car or regular service calls. THAT is EXCELLENT, FRIENDLY service. THAT made me feel like I had gone to the right place, and I should stay with this company. More
by Mbalsamo
Employees Worked With
Natasha Nedd
