Garden State Honda - Service Center

From the day I got this car it has been nothing but an inconvenience! Within 1 week, I had to bring it in as the tires were faulty and the car almost flipped over. It almost killed me 1 week into owning i inconvenience! Within 1 week, I had to bring it in as the tires were faulty and the car almost flipped over. It almost killed me 1 week into owning it. The bigger problem: the air conditioning. I have had to fix my AC FOUR TIMES!!! WITHIN first few years I had to replace my condenser TWICE! A third time for some wiring issue! Now, out of nowhere, my compressor needs a replacement during the hottest season of the year. I have a heart problem and will faint if I drive the car. After explaining this to Brianna and Rohit at Garden State Honda Service, they ordered me to pay the full fee of $1300. Then was told that was a mistake and it’s actually $1600. Then was told they would ask Honda to cover the fix after telling them I would file a complaint for their horrible attitude and customer service. They ignored me for another 48 hours until calling me back to say repair is actually over $2000 and I ‘ONLY’ have to pay $800. Is this a JOKE? I Will have paid thousands of dollars in a few years just to fix my AC. With my breathing problems and this extreme heat, my car is not even drivable. I can’t believe this. Not only were they misleading, they were also rude and disrespectful. They did not care about my history with honda nor that I have had to fix my AC many times. This is the worst service and experience I have ever received. I bought Honda for convenience and peace of mind, and this car been nothing but an inconvenience and headache. More

Garden State Honda Passaic service is pitiful! ! Virtually and on-site! I despite their ineffectiveness, employees, receptionist and overall existence. ! Virtually and on-site! I despite their ineffectiveness, employees, receptionist and overall existence. More

Veronica is very very rude and unprofessional they should get rid with her a long time ago. get rid with her a long time ago. More

Unfortunately, I had an unpleasant experience due to the unprofessionalism of Service Advisor Veronica N. Garcia. GSH should not have her representing their company. I had my rear brakes and rotors replaced unprofessionalism of Service Advisor Veronica N. Garcia. GSH should not have her representing their company. I had my rear brakes and rotors replaced. However, I heard a screeching noise. I called on Monday, 8/2/21, at 8:30 am to set up an appointment. I left a message for Veronica and never received a callback. I called back a few more times throughout the day, and finally, I asked the person who answered if I could make an appointment. I arrived 15 mins early to my 11:30 appointment on Thursday, 8/5/21. I explained to Veronica what I was experiencing she asked who worked me the last time I was there. I advised her that she was the one who assisted me. She stated she didn't remember me. At 11:26 am, I receive a text displayed "if I had any questions to reply to, and Veronica would be glad to assist me." I replied at 12:34 and asked, "how much longer would it be?" I received no response. At 1:09 pm, I sent a follow-up text asking, "how much longer would it be?" Again, I received no response. At 1:47 pm, Veronica came to the waiting room and said she received my text, but she was busy and that they were cleaning my brakes and there was a rock stuck between the pad. I said ok and continued to wait. Around 2:00 pm, I was told by Veronica that my vehicle was ready and that she went on a test drive with the technician, and they no longer heard the noise. I leave; as I'm driving, I now hear the same noise not only when I brake but as I'm accelerating. I return and ask to speak to a manager. Veronica walks away and then returns and says all managers are in a meeting. I then ask for the manager's card. She gives me the card of Paul Zellman. She then states that they will reinspect my vehicle. I said to her; you told me you went on the ride with the technician, and neither of you no longer heard the noise, yet as soon as I drive off, I hear the same screeching. She walks away, and I'm on the phone; she then approaches me stated they would have to bleed my brake line. I said to her that this was unacceptable. I was already there for 2.5 hours. Why wasn't it done then? She proceeds to tell me she has been there since 7:30 am. I told her her start time was none of my concern as that is her job. However, I was there as a paying customer for 2.5hours and was told my issue was resolved. Now being told I can't speak to a manager, my brake lines now needed to be flushed when that should've been stated earlier. She then started to stay she wasn't going to be disrespected, and I reminded her that she approached me as I was on the phone and at that point, I would like my vehicle returned to me so that I could leave and that I would follow up with a manager as well as a complaint to Honda's corporate office as I was not about to go back and forth with her and her level of unprofessionalism. She then tells me I can't wait there and my car would be coming from the back. I went back into the waiting room, tried to contact Paul Zellman, and transferred to his voice mail. At 2:42 pm, I sent a text to please return my vehicle to me immediately so that I could leave this establishment. More