Garden State Honda

My experience at this dealership was a long and tedious one. Upon meeting my initial salesman, Pedro, I felt positive about what my buying experience was going to be like. However, when I (a previous cus one. Upon meeting my initial salesman, Pedro, I felt positive about what my buying experience was going to be like. However, when I (a previous customer) returned to purchase a car with two other family members, I was met by a less desirable salesman who has since left. He was rude and vain from the moment we entered and did not seem to be operating on the "up and up". Upon returning to pick up a family member's car, I was met by my initial salesman, Pedro again. Pedro is a patient, hard-working young man who does not push and is willing to do the best he can for you. We test drove a couple of cars and I left my information so that Elaine, could work on my approval for credit. A couple of days later, Natasha, the Business Development Center Manager, called to speak with me. She had reviewed my file, did not like what she saw, and wanted to know why I did not purchase from the previous salesman. When I explained to her my negative experience and how he had not worked at all with 2/3 of us, she offered to not only honor the amount offered for my trade in, but also give me the best possible price on a new vehicle. She also extended the same courtesy to my sister who had the same negative experience. My sister and I worked with Natasha, Pedro, and Elaine to get new cars, at the best credit rates possible. The next day, 4 1/2 hours later, my sister purchased her car. A few days later, at the last moment, at 9 pm, the store's manager Ed, tried to extinguish my deal. He tried to slip paperwork past me to sign that de-valued my trade in, offering $1,500 less than I was told I was getting. And when I started to discuss it, he tried every possible ploy possible, even demeaning my credit rating. He tried to use a humiliation tactic when his sales pitch did not hold up. And then, he had me sit for an additonal 20 minutes while he went on a rant on the telephone outside. The only reason I returned to this dealer, with family members in tow to purchase cars as well, was because of the hard work and honesty of the only two women working there, Natasha and Elaine. You would think that when a returning customer returns to purchase a vehicle and brings two more people in, they'd be treated with more respect.....not by the store's general manager. So if you look to purchase a vehicle from this dealership, be on your toes, read everything carefully, and when you're unsure about whether or not your being treated fairly, call up Natasha and Elaine. More

I went to Garden state Honda because I have purchased 7 cars from Jimmy D whom I would recommend to ANYONE, Jimmy is the most professional, dedicated employee I have had the pleasure in working with. Jimm cars from Jimmy D whom I would recommend to ANYONE, Jimmy is the most professional, dedicated employee I have had the pleasure in working with. Jimmy has sold me once again my 7th car and I will continue to go to him forever! As for Garden State Honda I was greeted with a bunch of great people. The finance team Hamad and Ali are fantastic; Ali helped me get out of a really bad situation and into a new car. It took a lot of back and forth but he pulled thru. I like to say thank you very much to the entire team of Garden state Honda and I will be back!! Thank you again Jimmy! Natalie 2013 Honda accord EX white love it! More

I would definitely recommend this dealership! Everyone was polite and friendly. Great atmosphere to be in while waiting for a new purchase. This is my seventh purchase at this dealership and I would not was polite and friendly. Great atmosphere to be in while waiting for a new purchase. This is my seventh purchase at this dealership and I would not change it. Keep up the good work!!! More

Excelent place to make business with a great honda team. People know how to treat their clients and provide all information and answer any question you have People know how to treat their clients and provide all information and answer any question you have More

Friendly sales team. Finance department very knowledgeable and considerate. Knowledge of every situation. Always pleasant to speak. Would definetly recomend this dealer to others. Attentive to c knowledgeable and considerate. Knowledge of every situation. Always pleasant to speak. Would definetly recomend this dealer to others. Attentive to customers. More

The customer service and personal attention I was given while shopping at Garden State Honda sets the "Gold Standard" for all other experiences I will have. Julio was knowledgeable, friendly, and patient. while shopping at Garden State Honda sets the "Gold Standard" for all other experiences I will have. Julio was knowledgeable, friendly, and patient. He took the time to answer all of my questions. His professionalism in our interaction was invaluable and made me comfortable in making my choice. I would definitely recommend anyone who is looking to shop or make a new purchase/lease. visit Julio at Garden State. More

I give this dealership and Alejandro and Dave 5 stars for excellent service!! I could not have had a better experience at this dealership. The patience these two individuals have is incredible. I was blown a excellent service!! I could not have had a better experience at this dealership. The patience these two individuals have is incredible. I was blown away with the personality of these two individuals as well as the atmosphere of the entire dealership and all the other staff members myself and my family interacted with. I would definitely purchase from this dealership and these two dealers again without thinking twice. My family members were also astounded with the level of service at Garden State Honda. Excellent Excellent job alejandro & Dave kuddos to you both!! More

Julio was very professional and friendly. He was knowledgeable and answered all of our questions with patience. Hamad was also just as knowledgeable and friendly and answered our questions. The i knowledgeable and answered all of our questions with patience. Hamad was also just as knowledgeable and friendly and answered our questions. The is our second purchase from Garden State Honda and I don't have a bad word to say. I have already mentioned to family and friends what a good experience we have had. More

Julio was very professional. He answered all my questions and was eager to researsh the answer any that wasn't at the tip of his tongue. I have purchased at least nine new cars during my life and he is the o and was eager to researsh the answer any that wasn't at the tip of his tongue. I have purchased at least nine new cars during my life and he is the only salesman that thoroughly explain in detail so mush about the vehicle. Garden State Honda is fortunate have an employee with Julio dedication to detail. More

Here's the email sent to management, Prior to this meeting my son had met with Johny Beusil, who told him the best deal he could get on this Civic is $2000 total out of pocket and $250/month. (His ori meeting my son had met with Johny Beusil, who told him the best deal he could get on this Civic is $2000 total out of pocket and $250/month. (His original number to my son was $3000 down and $290/month.) Clearly attempting to take advantage of an 18 year old. I then spoke with Maria and then Yule. The email below discusses what happened. Hi Maria, I'm not sure why you would write this to me. I came over to Garden State Honda yesterday and even though you said you would be there, they told me you weren't. Yule called me and had me come in. I have to say my experience with Garden State Honda was very upsetting. I don't think I would ever come back and buy from your company. Too bad because I was ready to buy right away and I even talked up the Civic to someone who works for me but I'll be steering them to another Honda dealership also. You gave me solid numbers you said you could do. I went over those numbers with Yule. He said he could do them also. I even went so far as to have him speak to his manager/credit or whoever ok's the deal and confirm that I can get these numbers. I very specifically mentioned $1000 total out of pocket. Please don't bring up any other fees or costs. He put me on hold for 15 minutes while he deliberated with the manager. I even filled out your credit app online and got pre-approved to make the process quicker. I confirmed with him $17,283 for the Honda Civic LX with Automatic Transmission (orginally quoted as a sedan but I changed to coupe, which is cheaper but I didn't ask for a reduction in price), I confirmed just like you said, if I put $1995 out of pocket it would be $136/month lease. If I go with $1000 total out of pocket it would go up roughly $25/month so I conservatively figured about $30/month which would bring me to $166/month. Yule agreed with these numbers and so did some suppossed manager he talked to for 15 minutes. He said we are all good come on down and get your car! I then before getting off the phone specifically asked again that I wasn't being duped and some manager wasn't going to walk over and say he can't do that deal and offer me another price. AGAIN, Yule said no problem. I came down to GSH and low and behold just like many other sneaky dealerships the bait and switch was on. Yule left us at his desk for another 15-20 minutes while he deliberated with another manager. Finally, the manager comes over and starts mentioning a bunch of fees that need to be added on and so on and so forth and says the absolute best deal he can do is $1000 total our of pocket and $227/month. MUCH higher then expected and quoted by both you and Yule. My time is precious and this type of deception drives me insane. This happened with a Ford dealer years ago on my first explorer. I was upset, left the place and never looked back. I then found a no nonsense dealer I was very happy with leased an explorer and then went back and ended up leasing another explorer from them. I am all about great service and zero deception. Figure that out and I'm yours for life, however, do what GSH does and lose me and any recommendations I will ever make to anyone. Thanks for your time, I'm sorry this was long winded but I appreciate you reading this through if you've actually made it this far. Please pass this on to management if you see fit, it's not really bad against you since you weren't there and I'm mostly pissed at Yuel and the manager. Thanks, More