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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,910 Reviews

1,910 Reviews of Garden Grove Kia - Service Center

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April 24, 2024

Quick service. I was there for oil change and tire rotation. Jeremy helped me out. While he explained what was best for my car, he didn't push anything. He respecte More

by jy416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Apr 24, 2024 -

Garden Grove Kia responded

We're glad to know that you had a positive experience with our service team at Garden Grove Kia, especially with Jeremy. We look forward to seeing you again for future services!

April 23, 2024

The service department was extremely helpful and knowledgeable compared to other dealerships I’ve been to. More

by leleislandgirl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Service Department
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Apr 23, 2024 -

Garden Grove Kia responded

We're glad to know our service department at Garden Grove Kia stood out with their knowledge and helpfulness. Thanks for the positive review!

April 23, 2024

The service department was great and efficient. I was in for my initial service, but needed to drop it off early. They found a cancellation in the schedule and offered to do the service while I wai More

by rob@georgeyardley.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
(Great guy...I don't recall his name)
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Apr 23, 2024 -

Garden Grove Kia responded

Hi Rob! We're glad to know our service department at Garden Grove Kia was able to accommodate your schedule and provide efficient service. Thank you for choosing us, we look forward to assisting you in the future!

April 23, 2024

I received great service, all my concerns were addressed in a timely and professional manner. More

by jenessa0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Fox
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Apr 23, 2024 -

Garden Grove Kia responded

Thank you for this 5-star review of Garden Grove Kia! We truly appreciate your feedback!

April 23, 2024

Came in for the complimentary first service for my leased Kia. Was assigned to Jacob who was unfriendly and abrupt when communicating. Even if the service is complimentary, that does not mean you should be t More

by Reena
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob
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April 22, 2024

Was not fast and did the appointment time mattered little. Took 2+ hours for an oil change and I regret paying for the dealer oil changes every time I am in need of one. Nothing against GG but I was More

by ajreina12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
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May 20, 2024 -

Garden Grove Kia responded

I'm sorry for the delays you experienced during your recent oil change. We are committed to providing efficient, accommodating service and it seems we fell short this time. As for your plan, let's discuss this further so that we can provide you with accurate information and hopefully find a solution that works best for you. Please reach out directly. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 20, 2024

Jeremy was friendly and helpful in explaining the recall service. The service writers are good at GG Kia. More

by dedeef73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Apr 22, 2024 -

Garden Grove Kia responded

We're glad to know Jeremy was able to assist you with your recall service at Garden Grove Kia. Our team always aims for top-notch customer care, and we appreciate the positive feedback!

April 19, 2024

Thank you very much for the good service, fast and on time, I like the service of that company in Garden Grove More

by nnvr2322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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Apr 19, 2024 -

Garden Grove Kia responded

We appreciate your positive feedback! Our team at Garden Grove Kia is committed to providing timely and efficient service. Thanks for choosing us, we're here if you need anything in the future!

April 18, 2024

Excellent service. Christopher is very attentive and is accommodaing. Made a mistake with scheduling but he made sure that my car will be serviced. More

by stevenarreola_142917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher- Service
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Apr 18, 2024 -

Garden Grove Kia responded

Steven, we're glad to know Christopher was able to assist you despite the scheduling mix-up at Garden Grove Kia. Thanks for your patience and understanding!

April 18, 2024

Great customer service and knowledgeable staff. Service and attention was focused and prompt. Thank you. More

by kandkhuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Apr 18, 2024 -

Garden Grove Kia responded

We're glad to know you had a great experience with our team at Garden Grove Kia! Thanks for your feedback on our attentive, prompt service - see you next time!

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