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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,901 Reviews

1,901 Reviews of Garden Grove Kia - Service Center

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October 04, 2024

MY experience was good, the guy who helped me was kind and provided me with the questions i asked. The only negative was the wait time. More

by bowmanm509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias
Oct 04, 2024 -

Garden Grove Kia responded

Thank you for sharing your feedback with us! We're glad to hear that our team member at Garden Grove Kia was helpful and kind. We apologize for the wait time and appreciate your patience during the process.

October 04, 2024

We enjoyed our first experience having our new car serviced. The service person Luis Mendoza was very professional answerd all our questions. More

by steveurias
Recommend Dealer
Yes
Employees Worked With
Luis Mandoza
Oct 07, 2024 -

Garden Grove Kia responded

Steve, we're delighted to hear that Luis provided you with a professional and informative service experience at Garden Grove Kia. Thank you for sharing your positive feedback!

October 03, 2024

I was greeted by friendly staff. I was accepted for service although I walked in and did not have an appointment. I wouldn’t recommend it as the wait is long. Unfortunately I did not More

by ocortez83@icloud.com
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 03, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience with us at Garden Grove Kia! We're glad our team could accommodate you without an appointment and provide excellent service. We appreciate your understanding of the wait time, and we look forward to seeing you again!

October 03, 2024

Customer service was excellent. My vehicle's work was completed within the timeframe promised. You cannot compare the quality of service with any other dealership. It's worth the dr More

by Freddyrider65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Oct 03, 2024 -

Garden Grove Kia responded

Freddy, we're delighted to hear that our team at Garden Grove Kia provided excellent service and met your expectations. Thank you for making the drive from LA County; we appreciate your support!

October 03, 2024

Service was flawless, your dealership seem wonderful. My only issue, it was a little speedy... More

by mikebeihl55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Oct 04, 2024 -

Garden Grove Kia responded

Mike, thank you for leaving Garden Grove Kia a five-star review! We strive for flawless and efficient service. If you have any questions, please don't hesitate to reach out!

October 02, 2024

ET gave excellent customer service and went above and beyond to help me get the exact car I wanted. ETs professionalism, honesty, and communication was Outstanding. Thank you again! More

by nmlipari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Garden Grove Kia responded

Thank you for the wonderful feedback! We're delighted to hear that ET provided outstanding service and helped you find the perfect car at Garden Grove Kia. Enjoy your new ride!

October 02, 2024

Great experience and very friendly. Everybody in the dealership, very professional, and very caring. Highly recommend to friends and family. More

by landerose10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Dennis
Oct 02, 2024 -

Garden Grove Kia responded

We're delighted to hear you had a great experience with our team at Garden Grove Kia! Thanks for recommending us to your friends and family. We appreciate your support!

October 02, 2024

Excellent service i am very pleased with the service i received at Garden Grove Kia More

by trind5307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mcgregor
Oct 02, 2024 -

Garden Grove Kia responded

Thank you for the five-star review of Garden Grove Kia! See you next time!

October 01, 2024

Been in 4 times for the exact same problem spent $5500. 00 and still have the same problem. Kia has no idea what is wrong with the car just keep getting the run around the service manage would not even come More

by cherylkelsheimer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Clarke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mosier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mcgregor
Nov 15, 2024 -

Garden Grove Kia responded

Cheryl, I'm truly sorry to hear about your ongoing issues and the lack of communication from our team. This is not the level of service we strive for, and I would like to personally assist you in resolving this matter. Please reach out at your earliest convenience. Thank you, Craig Atchison - Service Manager - 714-823-4949

September 30, 2024

I’ve had nothing but positive words for Garden Grove Kia. From Sales, Financial, and Service, everyone is so friendly and helpful. More

by wfclauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy in Service
Sep 30, 2024 -

Garden Grove Kia responded

Thank you for sharing your positive experience with Garden Grove Kia! We're delighted to hear that our Sales, Financial, and Service teams have been friendly and helpful. We appreciate your support!

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