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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,902 Reviews

1,902 Reviews of Garden Grove Kia - Service Center

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October 17, 2024

My experience was great and convenient. They completed the things I went in for and top it off with a car wash. I waited in the customer area and was able to get lost into some personal thi More

by lindascooley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Franklin
Oct 18, 2024 -

Garden Grove Kia responded

We're delighted to hear that your visit was both convenient and satisfying at Garden Grove Kia! It's great to know you enjoyed the added car wash and had time for personal tasks while waiting. Thank you for sharing your experience with us!

October 17, 2024

Web is prompt, knowledgeable, helpful. Resolved our issues as thoroughly and quickly as possible. Happy customers More

by kcakes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web: service advisor
Oct 18, 2024 -

Garden Grove Kia responded

We're delighted to hear that Web provided prompt and knowledgeable service at Garden Grove Kia! Thank you for sharing your experience, and we're glad you're happy with the resolution.

October 17, 2024

Although the Service representative was very knowledgeable on services requested, one of the services requested was not satisfactory. I set up my appointment to address the trunk latch recall is More

by anisha_williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web
Nov 15, 2024 -

Garden Grove Kia responded

Anisha, I apologize for the inconvenience you experienced. We strive to ensure parts are available and ready for recall services, so it's disappointing to hear this wasn't the case. Thank you for bringing this to our attention; we'll work on improving our process. If there's anything else we can do or discuss further, please feel free to reach out. Chris McGregor - Sales Manager - (714) 823-4949

October 16, 2024

Great customer service. Staff was nice. Luis was very helpful with everything and answered all the questions I needed to know. More

by tasialauti
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Oct 16, 2024 -

Garden Grove Kia responded

We're delighted to hear that Luis and the team provided great customer service at Garden Grove Kia! Thank you for sharing your experience, and we're here if you have any more questions in the future.

October 16, 2024

Mr. Fox was very helpful. I enjoyed my trio to Garden Grove KIA. Thank you. More

by samleong8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Fox
Oct 16, 2024 -

Garden Grove Kia responded

Thank you for leaving Garden Grove Kia a five-star review! We are pleased to hear that Mr. Fox was helpful and ensured you enjoyed your experience.

October 16, 2024

Service at this Kia dealership is awesome. They went above and beyond the call of duty to ensure our happiness and satisfaction. Service Rep. Chris is a superstar. More

by musicmike714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris F. in Service
Oct 16, 2024 -

Garden Grove Kia responded

We're delighted to hear that Chris and the team at Garden Grove Kia provided you with exceptional service! Your satisfaction is our top priority, and we're thrilled we could exceed your expectations. Thanks for sharing this fantastic feedback!

October 15, 2024

Top notch service! I was in and out in under an hour. Jeremy was very nice and a true professional. These folks don’t forget the small stuff, like resetting the mileage More

by Imzadi62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy ⭐️⭐️⭐️⭐️⭐️, Rebecca ⭐️⭐️⭐️⭐️⭐️
Oct 15, 2024 -

Garden Grove Kia responded

We're delighted to hear about your positive experience at Garden Grove Kia! It's fantastic that Jeremy and the team provided efficient service while attending to all the details. Thank you for choosing us, and we look forward to serving you again!

October 15, 2024

Service tech was professional and made sure I was fully satisfied! This is why I will continue to come to this dealership for all of my service in the future! More

by hummertribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service dept
Oct 15, 2024 -

Garden Grove Kia responded

We're delighted to hear that our service tech provided you with a satisfying experience at Garden Grove Kia! We look forward to seeing you for all your future service needs.

October 15, 2024

This is my favorite dealership! It is quick and easy j literally bought my car in less then two hours , went in for service had the best rep helping me who was the kindest person I More

by JESSMILLET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service dept Jeremy or guys who name starts w a j he was there 10/12 and was the kindest human beings ever !!! Promote that man! Best service man ever , Chris Mcgregor
Oct 16, 2024 -

Garden Grove Kia responded

Jessmillet, we're delighted to hear that your experience at Garden Grove Kia was smooth and enjoyable! We'll make sure to pass on your kind words to Jeremy. Thank you for recommending us!

October 15, 2024

Eric was great to work with. Very polite and had great communication to let me know about the progress of the work being done on my vehicle. More

by eeperez519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
Oct 16, 2024 -

Garden Grove Kia responded

We're delighted to hear that Eric provided excellent service and kept you informed throughout the process at Garden Grove Kia. Thank you for sharing your experience with us!

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