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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,902 Reviews

1,902 Reviews of Garden Grove Kia - Service Center

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October 25, 2024

Came in for a scheduled appointment of which Garden Grove were able to assist with multiple procedures. Once arrive was a quick check in and provided me with options while awaited for my service to be More

by Chris T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 28, 2024 -

Garden Grove Kia responded

Chris, we're delighted to hear that your appointment went smoothly and efficiently at Garden Grove Kia. Thank you for sharing your experience with us!

October 25, 2024

I like the service that they give me for my oil change help me alot More

by karinamartinez4183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar martinez
Oct 25, 2024 -

Garden Grove Kia responded

Karina, we're glad you can count on the Garden Grove Kia team. Thanks for sharing your feedback!

October 24, 2024

Very fast and detailed when it comes to helping you figure out what is wrong with your car and what services will be required the next time around. More

by FERNANDO.MAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher , Justin Fernandez
Oct 24, 2024 -

Garden Grove Kia responded

Fernando, we're delighted to hear that our team at Garden Grove Kia provided you with fast and detailed service. Thank you for your feedback!

October 23, 2024

Great service friendly and helpful. The facility at the waiting room is acceptable. Love the coffee maker and water cooler. More

by sam Chiek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Oct 23, 2024 -

Garden Grove Kia responded

Sam, we're delighted to hear you enjoyed the service and amenities at Garden Grove Kia. Thanks for sharing your experience with us!

October 22, 2024

They said a certain time and a certain amount and I paid what was quoted. Great customer service. More

by salinaz421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Oct 23, 2024 -

Garden Grove Kia responded

Thank you for sharing this 5-star review of Garden Grove Kia! We hope to see you again down the road!

October 22, 2024

Reception staff (Chris) is awesome. However, after the oil change on the vehicle, I noticed an oil leak, that was NOT before. Upon inspecting the oil pan seal bolt, it has been pressu More

by nellie1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris (cannot remember the last name)
Nov 15, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience. It's great to hear that the reception staff made a positive impression, but I'm sorry about the oil leak issue after your service. We take these matters seriously and would like to resolve this for you as soon as possible. Please reach out to me directly so we can address it properly. Thank you, Craig Atchison - Service Manager - 714-823-4949

October 22, 2024

Great customer service. I received help from the moment I walked in the door. They called me the same day to let me know it was done. More

by youngyver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mcgregor
Oct 22, 2024 -

Garden Grove Kia responded

We're delighted to hear that you had a great experience with our team at Garden Grove Kia. Thank you for sharing your positive feedback!

October 21, 2024

They are honest, thorough, efficient and welcoming. It is easy to schedule appointments, and they always have the car ready when they say they will. And I want to give a special thanks to Luis, who has More

by pvhmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis in Service
Oct 22, 2024 -

Garden Grove Kia responded

Thank you for highlighting the honesty and efficiency of our team at Garden Grove Kia! We're delighted to hear that scheduling appointments is a breeze and Luis has been providing outstanding service. We appreciate your support!

October 20, 2024

Pretty quick service. In and out without much hassle. Clear explanation of what’s being done and the process of what is gonna be done. More

by MELG
Recommend Dealer
Yes
Employees Worked With
Mike Mosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Dennis
Oct 21, 2024 -

Garden Grove Kia responded

We're glad to hear you had a smooth and efficient experience at Garden Grove Kia! Thanks for sharing your feedback with us.

October 18, 2024

Great customer service. I received help from the moment I walked in the door. They called me the same day to let me know it was done. Will be going back because they had to More

by Alicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 18, 2024 -

Garden Grove Kia responded

Alicia, we're delighted to hear that our team at Garden Grove Kia provided you with such attentive service. We look forward to welcoming you back and ensuring everything is taken care of under warranty!

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