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Garden Grove Kia - Service Center
Garden Grove, CA
1,899 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,899 Reviews of Garden Grove Kia - Service Center
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October 01, 2020
Very clean waiting area. Clean restroom. Sanitizer stations. Appointment check in was fast. Check out was fast. Luis is always great to work with. I can't wait for you guys to bring back the crew tha stations. Appointment check in was fast. Check out was fast. Luis is always great to work with. I can't wait for you guys to bring back the crew that wash our cars after service! More
by stellagarcia81
Verified CustomerEmployees Worked With
Luis
September 29, 2020
My 2013 Kia Soul needed maintenance as it just rolled past 100,000 miles. This incredibly expensive visit to the dealership took eight and a half hours. I was initially told four hours when I arrived, th past 100,000 miles. This incredibly expensive visit to the dealership took eight and a half hours. I was initially told four hours when I arrived, then at the six hour mark I was told just one hour more. After eight hours, I asked what was going on and the service rep told me the mechanic still needed to take the vehicle for a test drive and that it hadn't been washed - which would take another hour. I passed on the car wash and left after the mechanic returned. When I booked the appointment I made sure to mention I needed a new wiper fluid reservoir but when I arrived I was informed they didn't have the part, but could order one. Later my service rep advised me he had found one and would install it immediately. No shuttle service, no loaner cars, no snacks, no phone charging available in the lounge. All in all not the best experience. I understand the operation has to run differently during coronavirus, but there was pretty much zero customer service being offered and the inflated prices quickly racked up to a whopping $2000! Clearly the enormous costs of renovating the new posh Garden Grove Kia facility are being passed along to the customers. The old location was better and much cheaper. More
by ANOPENENDING
Employees Worked With
Rudy Cruz
September 28, 2020
Very pleasant and professional employees! Job was done Very pleasant and professional employees! Job was done in a reasonable amount of time and they seemed pretty busy that particular day. Many thanks fo Very pleasant and professional employees! Job was done in a reasonable amount of time and they seemed pretty busy that particular day. Many thanks for taking care of my car! More
by laurelmurray1986
Employees Worked With
Frank in service
September 28, 2020
Very fast and very polite service always a pleasure to work with a major asset to Garden Grove Kia Service Department thank you for a great service work with a major asset to Garden Grove Kia Service Department thank you for a great service More
by w-hopke4826
Employees Worked With
Luiz Mendoza
September 28, 2020
Luis and his team were very kind, informative and got my car fixed in less than 2 hours. I was notified that it might take all day but to my surprise Luis called me sooner and told me my car was ready. I’m car fixed in less than 2 hours. I was notified that it might take all day but to my surprise Luis called me sooner and told me my car was ready. I’m extremely happy and impressed with the service here. More
by hoolpa
Employees Worked With
Rudy, Andrea
September 25, 2020
I bought my Kia Soul there 4 years ago and continue to have my car serviced there. The customer service is amazing. Luis Mendoza handled my service and was so nice and so accommodating. Thank you GG Kia! have my car serviced there. The customer service is amazing. Luis Mendoza handled my service and was so nice and so accommodating. Thank you GG Kia! More
by kpanderson
Employees Worked With
Luis Mendoza
September 24, 2020
The service was greatThe service was Excellent.No other The service was great The service was Excellent. No other comment. No other comment No other comment No other comment No other comment No other The service was great The service was Excellent. No other comment. No other comment No other comment No other comment No other comment No other comment More
by ROSIEVACA12
Employees Worked With
Can’t remember sorry
September 24, 2020
Perfect experience!!arrived 30 minutes early but was swiftly taken right away. Let me know what was going on and escorted to the lounge. Kept in touch with me and then let me know what needed to be do swiftly taken right away. Let me know what was going on and escorted to the lounge. Kept in touch with me and then let me know what needed to be done besides the regular maintenance. Agreed and he came to tell me it was completed. Paid the bill and escorted me to my car. Perfect. The place was cleaned and everyone was friendly!!! Will come there again if they do not move! More
by caroline.schaffer
Employees Worked With
Jacob Aguirre
September 24, 2020
Wonderful customer service at the service department. Everyone was so kind and professional and went out of there way to help. Thank you for being so efficient. Everyone was so kind and professional and went out of there way to help. Thank you for being so efficient. More
by MAPOELA
Employees Worked With
Everyone
September 21, 2020
Went in for vehicle maintenance. Quick and friendly customer service, was upfront about costs and also any recommendations for future visits regarding maintenance of my vehicle. Thank you. :) customer service, was upfront about costs and also any recommendations for future visits regarding maintenance of my vehicle. Thank you. :) More
by aleaguirre126
Employees Worked With
Luis Mendoza
