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Garden Grove Kia - Service Center
Garden Grove, CA
1,901 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,901 Reviews of Garden Grove Kia - Service Center
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November 08, 2020
Frank was very helpful and courteous. He explained to me the coverage of my 205 KIA Sorento Warranty. The service was well done and I was provided a loaner vehicle during the service and parts replaceme the coverage of my 205 KIA Sorento Warranty. The service was well done and I was provided a loaner vehicle during the service and parts replacement process for two days. More
by morris.palana
Verified CustomerEmployees Worked With
Frank Mancilla / Service Advisor
November 07, 2020
Friendly service staff. Luis Mendoza was pleasant to deal with. Luis kept me well informed of status updates and responded to my text questions promptly. deal with. Luis kept me well informed of status updates and responded to my text questions promptly. More
by T.SULENTIC
Employees Worked With
Luis Mendoza
November 06, 2020
Luis was my service provider and he explained everything regarding the warranty guidelines for my daughters car and we were relieved that the problem was covered under the warranty! He also explained the 6 regarding the warranty guidelines for my daughters car and we were relieved that the problem was covered under the warranty! He also explained the 60,000 mile service in detail and although I think the cost was excessive and there were no offers for 20% on service, I still had the 60,000 maintenance done. The car was ready as promised and clean. Luis was very professional and friendly. More
by pjboyle0
Employees Worked With
Luis Mendoza
November 06, 2020
Frank was courteous and helpful when i brought my Kia in for service He provided an approximate time for me to wait for my vehicle to be ready. He kept me informed and provided a 10% discount when. I fo for service He provided an approximate time for me to wait for my vehicle to be ready. He kept me informed and provided a 10% discount when. I found out I needed 3 new tires. More
by dpthespoiled1
Employees Worked With
Frank
November 05, 2020
My service Jacob advisor was the best, he was prompt and great communication. I would definitely return for service. Profesional should be his first name. great communication. I would definitely return for service. Profesional should be his first name. More
by SELENA9913
Employees Worked With
Jacob Agguire
November 03, 2020
This dealership has great customer service and is always on top of it. As soon as they have an update with your vehicle they’ll let you know via text or phone call which I love. on top of it. As soon as they have an update with your vehicle they’ll let you know via text or phone call which I love. More
by Kaleb
Employees Worked With
Jacob, Rudy, Luis, Frank, Oscar
November 03, 2020
Great customer service. Dropped off car after hours. Frank followed up next morning confirming received and services to be done. Work done as scheduled and great communication throughout. Frank followed up next morning confirming received and services to be done. Work done as scheduled and great communication throughout. More
by franksweb1195
Employees Worked With
Frank
November 02, 2020
The reason I took my car in was because of a recall, and I also schedule an oil change, but I didn’t need a tire rotation because I had just gotten new tires 2 weeks prior to my service. the gentleman that I also schedule an oil change, but I didn’t need a tire rotation because I had just gotten new tires 2 weeks prior to my service. the gentleman that helped me said that they couldn’t do an oil change by itself, I had to do the service bundle that comes with the tire rotation. More
by ANGELGUTIERREZ714
Employees Worked With
Chris Mcgregor
November 02, 2020
Frank from service Dept. was very helpful and very genuine. He addressed the concern and fixed the issues with the vehicle on the first visit. genuine. He addressed the concern and fixed the issues with the vehicle on the first visit. More
by ERNESTO.RAMIREZ
Employees Worked With
Frank.
November 02, 2020
The dealership was maintained and easy to find. Everyone was helpful and knowledgeable. Francisco explained everything and kept his word by calling and letting us know as soon as possible our choices. Than was helpful and knowledgeable. Francisco explained everything and kept his word by calling and letting us know as soon as possible our choices. Thank You More
by alcantar_allan
Employees Worked With
Francisco Manci
